Nursing HomeMedicaid

La Frontera Nursing & Rehabilitation

Strong Medicare quality ratings; families often praise compassionate and empathetic nursing staff. Still worth an in-person visit.

7001 Mcpherson Road, Laredo, TX 78041|186 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 41 Google reviews

(512) 643-4739 Directions Website

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What this means for your family

This facility is a strong choice if you prioritize finding a staff that treats residents with genuine empathy and dignity. However, you should personally inspect the common areas and hallways during your visits to ensure that the cleanliness standards meet your expectations.

Google Reviews

41 reviews analyzed

“Families generally praise the facility for its compassionate, empathetic nursing staff and the high level of care provided to long-term residents. However, some visitors have reported serious concerns regarding cleanliness in the hallways and unpleasant odors. While many find the administration responsive, one reviewer noted difficulty getting specific questions answered after admission.”

Quality Themes

Tap a score for details

Strengths

Compassionate and empathetic nursing staff
Welcoming and attentive administration
Engaging resident activities
Clean individual resident rooms

Concerns

Hallway cleanliness and unpleasant odors
Difficulty receiving answers to specific questions from administration

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

100%response rate

Generic

The owner relies heavily on a set of pre-written templates that rotate through specific mission statements and phrases. While they personalize the responses by including the reviewer's name, the core content is almost always a copy-paste of 'Making Lives Better' or 'best-in-class care.'

Questions for Your Tour

1We've heard great things about the compassionate nursing staff here; how do you ensure that level of empathy is maintained during busy shifts?
2Since the administration is known for being so welcoming, what is the best way for our family to stay in regular contact with you regarding updates on our loved one?
3What specific steps are taken daily to ensure the hallways and common areas remain fresh and clean for the residents?
4Can you tell us more about the types of engaging activities available to help residents stay social and active during the week?
5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
6How does the facility manage staffing levels to ensure that the high quality of nursing care remains consistent at all times?

Personalized based on this facility's data

Key Review Excerpts

“My grandmother did a completely 180 here at La Frontera… she has been here for about a year and a half I believe (perhaps a little more). And she is doing great… the nurses and nurse aids have empathy and try their best to please my grandmother (their patients).”

Long-term resident's family · 2025★★★★★

“From the moment I arrived, the staff was warm, welcoming, and attentive—not just to my father’s needs but to the families as well. My dad looked well cared for, relaxed, and in good spirits.”

Rehab/Long-term patient's family · 2025★★★★★

“I went to visit a patient and could not believe how awful and stained the hallways were outside the rooms. I went three times and the smell was terrible.”

Visitor · 2025★☆☆☆☆

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

78%

Registered nurses for medical care

Total Nursing

3.27hrs

80%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

19.4%

14.2%

Webb

8.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

2.5%

Webb

0.9%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility86.8%

Worse than Avg

Here

86.8%

95.5%

98.0%

Webb

97.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.2%

Mixed vs Avgs

Here

7.2%

15.4%

9.4%

Webb

6.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility88.8%

Worse than Avg

Here

88.8%

93.4%

96.9%

Webb

92.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.5%

Mixed vs Avgs

Here

11.5%

19.5%

18.4%

Webb

10.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility64.9%

Worse than Avg

Here

64.9%

79.7%

88.0%

Webb

90.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility73.8%

Worse than Avg

Here

73.8%

81.8%

89.2%

Webb

83.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.8%

Worse than Avg

Here

2.8%

1.6%

1.5%

Webb

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

1penalties

Well below state avg (9.1)

8 complaint-triggered

$8,021 in fines

Families have filed multiple complaints against this facility, triggering 7 of 17 total deficiencies, including issues with accident prevention, medication management, and care planning. The facility shows recurring problems with fire safety systems across multiple surveys and has faced citations for failing to report suspected abuse properly. While most deficiencies show planned correction dates, the pattern of complaint-driven citations suggests ongoing care quality concerns that families should investigate thoroughly during visits.

May 29, 2025Routine4 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

May 29, 2025Complaint2 findings

0644ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0760ModerateCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 19, 2025Complaint2 findings

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 21, 2024Complaint1 finding

0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 1, 2024Complaint2 findings

0838ModerateCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 14, 2024Complaint1 finding

0679ModerateCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Federal Penalties

Fine

Nov 21, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maverick County Hospital District

Organization Type

for profit

Management Company

LAREDO OPERATOR 3, LTD

Administrator

RICARDO GONZALEZ

Chain Affiliation

Chain Name

Touchstone Communities

Chain Size

25 facilities nationwide

Chain avg rating: 2.8/5 · Rank 7 of 27

Ownership & Management

Owners

Maverick County Hospital District

Owner · Organization

100%

Castillo, Lynnea