Laredo Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 122 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in TOUCHSTONE COMMUNITIES chain · $93,962 in fines
What this means for your family
This facility is highly regarded for its clean environment and the compassionate nature of its nursing staff. However, families should be prepared for potential communication hurdles, as several reviewers have noted difficulty reaching the facility by phone.
Google Reviews
Google Reviews
122 reviews analyzed“Families generally praise the facility for its compassionate, professional nursing staff and the high standard of cleanliness in the rooms and common areas. While many reviewers highlight the warm, family-like atmosphere, some recent concerns have been raised regarding communication difficulties, specifically regarding unanswered phone calls and difficulty reaching staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Welcoming and friendly atmosphere
- Effective physical and occupational therapy
Concerns
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Inconsistent responsiveness of CNAs/UTs (mentioned by 2 reviewers)
- Issues with package/mail handling
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that rotate through specific phrases like 'on a mission to Make Lives Better' and 'best-in-class care.' While they do include the reviewer's name, the core of the response is almost always a copy-paste block of text.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to families online; how do you ensure that communication remains consistent between the nursing staff and family members throughout the day?
- 2We've heard great things about the therapy programs here; could you tell us more about how the physical and occupational therapy sessions are integrated into a resident's weekly routine?
- 3Since we want to make sure we can stay in touch easily, what is the best way for us to reach the floor nurses or CNAs if we have a quick question during the day?
- 4What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency or a sudden change in health status during the night, what is the specific protocol for notifying the family and coordinating care?
- 6We noticed the facility looks very well-maintained; how do you manage the daily upkeep and cleaning schedules to ensure a comfortable environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff at LNR are amazing! All the nurses and CNAs are caring, professional, and always go above and beyond for their patients.”
“The facility maintains high standards of cleanliness and hygiene, with patient rooms regularly cleaned and disinfected. The patients I've encountered are well-groomed and nourished.”
“I really love that each time I visit my brother that I’m able to even speak to his nurse to get updates on his condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 16 of 25 deficiencies triggered by family complaints, indicating ongoing care issues that prompted families to file reports with authorities. The most recurring problems involve safety hazards and accident prevention, nursing staff competency, and respiratory care. While the facility corrects deficiencies when cited, several issues persist across multiple surveys, including safety hazards that reappeared as recently as December 2024, suggesting underlying systemic problems that families should carefully evaluate.
Mar 5, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 16, 2023Complaint24
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2023Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 7, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Oct 16, 2023
$41,379
Fine
Sep 7, 2023
$52,583
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
LAREDO OPERATOR, LTD
RAUL F. RAMOS
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 25 of 27 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Von Dohlen, Christopher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Teresa
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Timothy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit laredonursingrehab.com
Medicare data downloads
Original nursing home datasets
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