Matulaitis Rehabilitation & Skilled Care
Strong Medicare quality ratings; families often praise compassionate, mission-driven staff. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While Matulaitis is highly regarded for its compassionate hospice and long-term care, families should be aware of reports regarding inconsistent nursing responsiveness and documentation. If you choose this facility, ensure you have a plan for active family involvement to monitor medical care and incident reporting, especially during short-term rehabilitation stays.
Google Reviews
Google Reviews
29 reviews on Google“Matulaitis Rehabilitation & Skilled Care receives polarized feedback, with some families praising the compassionate, mission-driven care provided by the staff, while others report significant concerns regarding medical oversight and responsiveness. While long-term residents and their families often highlight a respectful and kind environment, several reviewers have raised serious alarms about inadequate nursing attention and poor communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, mission-driven staff
- High-quality hospice and end-of-life care
- Strong reputation for long-term resident respect
Concerns
- Inadequate nursing attention and slow response times (mentioned by 3 reviewers)
- Poor documentation of medical incidents leading to hospitalizations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your strong reputation for compassionate end-of-life care, how do you ensure that same level of personalized attention and responsiveness for residents in long-term care?
- 2I noticed some feedback regarding communication and medical documentation; could you walk me through the process for how a family is notified when a change in a resident's health status or an incident occurs?
- 3With medication management being a critical part of daily health, what specific protocols do you have in place to ensure accuracy and timely administration for residents?
- 4Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and connected to the community?
- 5When a resident requires urgent medical attention, what is the standard procedure for coordinating with local hospitals and keeping the family informed throughout the process?
- 6Since your staffing rating is quite high, how do you manage shift handoffs to ensure that residents receive consistent care and timely assistance throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Matulaitis is in another galaxy in contrast: run by nuns who clearly view long-term care as their calling and staff who treat residents with dignity and compassion.”
“When she needed hospice care, they provided it and we will always be thankful for the extremely kind and compassionate way they treated her….and us.”
“On several occasions incidents were not documented which lead to multiple hospitalizations for my dad. If you cannot watch what they are doing with your loved one, do not bring them here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with some recent issues still lacking correction plans. Recurring problems include food safety, accident prevention, and care planning, with food safety violations appearing across three separate years. Most deficiencies have been corrected, but three issues from a January 2026 complaint remain unaddressed, including environmental safety and care planning concerns.
Jan 13, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Dec 9, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nov 15, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Mar 1, 2022Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 8, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Matulaitis Rehabilitation & Skilled Care
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit matulaitisnh.org
Medicare data downloads
Original nursing home datasets
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