Landmark of Richton Park Rehab & Nsg Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High staff turnover (65%)
- High RN turnover (71%)
Below average in IL · Below recommended RN staffing · $295,398 in fines · Abuse citation
What this means for your family
While recent reviews indicate that new management is successfully addressing long-standing issues with cleanliness and specialized care, the facility has a history of severe neglect. If you choose this facility, maintain a very active presence, monitor your loved one's hygiene and medical care daily, and establish a clear line of communication with the new management team.
Google Reviews
Google Reviews
78 reviews on Google“Landmark of Richton Park has a polarizing history, with many long-standing complaints regarding severe neglect, poor hygiene, and understaffing. While recent reviews from 2024 and 2025 suggest a concerted effort by new management to improve cleanliness and introduce specialized services like in-house dialysis, families should remain cautious given the significant volume of past reports involving patient safety and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- New in-house hemodialysis unit
- Recent improvements in facility cleanliness
- Dedicated respiratory therapy team
- Visible efforts by new management to improve care standards
Concerns
- Chronic understaffing leading to neglected basic needs (mentioned by 12 reviewers)
- Poor hygiene, including odors and soiled linens (mentioned by 8 reviewers)
- Inadequate communication from administration and social workers (mentioned by 6 reviewers)
- Medication management and feeding tube errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a new in-house hemodialysis unit; how does having that specialized service on-site benefit the residents' daily care routines?
- 2With the recent improvements in facility cleanliness, what specific protocols are currently in place to ensure linens and common areas stay fresh and well-maintained?
- 3How does the administration ensure that communication remains consistent and clear between the nursing staff, social workers, and our family members?
- 4What steps are being taken to address staffing levels to ensure that every resident's basic needs and mealtime assistance are met promptly?
- 5Can you tell me more about the medication administration process and the safety checks you have in place to prevent errors?
- 6What kind of daily activities or social programs are available to keep residents engaged and active during the week?
Personalized based on this facility's data
Key Review Excerpts
“My son came to Landmark over a year ago with severe decline and health. Landmark literally nursed him back to health where he went from a feeding tube to eating independently, severe bed sores established while In another facility to complete healing based on the outstanding wound care team.”
“The facility staff is working extremely hard at improving the level of care in all areas. They are truly caring about the residents and their families and each other. Odors are way down and the cleanliness of the building is way up.”
“My 1st night there I had to sleep in my bowel movemybcuz no responded to my calls. I was immobile and there for dialysis. It went downhill from there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 25 complaints triggering inspections that found serious issues with abuse and neglect protection, which has persisted across multiple years. The facility repeatedly struggles with pressure ulcer care, accident prevention, and resident rights violations. While all deficiencies show correction dates, the recurring pattern of complaint-driven citations for fundamental safety concerns warrants careful consideration before visiting.
Mar 18, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Feb 24, 2026Complaint4
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 18, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 5, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 31, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Payment Denial
Feb 18, 2026
13-day denial
Payment Denial
Sep 8, 2025
80-day denial
Fine
Sep 8, 2025
$118,720
Fine
Mar 7, 2025
$32,954
Fine
Sep 12, 2024
$90,603
Payment Denial
Mar 19, 2024
46-day denial
Fine
Mar 19, 2024
$131,599
Fine
Dec 15, 2023
$55,054
Ownership & Operations
Who Operates This Facility
Landmark of Richton Park Rehab & Nsg Ctr
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 25 of 69
Ownership & Management
Owners
A&m Healthcare Investments LLC
Owner · Organization
Meisels, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit landmarkofrichtonpark.com
Medicare data downloads
Original nursing home datasets
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