Elevate Care Country Club Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 354 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Worst in ELEVATE CARE chain · $626,850 in fines
What this means for your family
While the facility is visually impressive and offers good therapy services, the recurring reports of neglect and slow response times are a major red flag. If you consider this facility, conduct unannounced visits during off-hours and weekends to verify staffing levels, and ask management specifically how they handle hygiene and call-light response times.
Google Reviews
Google Reviews
354 reviews on Google“Elevate Care Country Club Hills is frequently praised for its modern, hotel-like aesthetic and clean environment, with many visitors noting the facility's beauty and pleasant atmosphere. However, a significant number of families report serious concerns regarding neglect, including slow response times to call lights, poor hygiene management such as failure to change residents, and inconsistent communication from staff. While some families express high satisfaction with the care their loved ones receive, others describe a stark contrast between the facility's appearance and the quality of hands-on care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, hotel-like facility design
- Clean and well-maintained environment
- Friendly and professional front-desk staff
- Effective physical and occupational therapy services
Concerns
- Neglect and failure to assist with hygiene/toileting (mentioned by 11 reviewers)
- Slow or non-responsive call light system (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 4 reviewers)
- Unexplained injuries or bruising on residents (mentioned by 3 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how modern and hotel-like the facility feels; how do you ensure that this high standard of cleanliness is maintained throughout the resident rooms and common areas?
- 2I noticed the front desk team is very welcoming; how does the administrative staff communicate important health updates or changes in care to family members?
- 3With the facility being so large, what specific protocols are in place to ensure that call lights are answered promptly, especially during the night shift or on weekends?
- 4How does the care team manage assistance with daily hygiene and toileting needs to ensure every resident stays comfortable and dignified?
- 5The therapy services here have such a great reputation; how does the physical and occupational therapy team collaborate with the nursing staff to support a resident's mobility?
- 6What does a typical daily schedule look like regarding meal times and social activities to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My relative was left soiled for extended periods on multiple shifts, which led to bed sores within just a few days. While the environment is visually appealing, the level of care provided is unacceptable.”
“My companion wasn’t housed in this facility for more then a week before he was hospitalized for not being suctioned in time... they left my companion dirty and gagging on his own secretion.”
“My only comment would be that it seems to take an unnaturally long time to get specific reactions once the 'call' button was activated. There was no obvious reason for this weak point but once the required personnel showed up, they functioned efficiently.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious concerns with persistent problems stemming from family complaints about care quality, safety hazards, and medication management. Families have repeatedly filed reports leading to citations for inappropriate treatment, accident hazards, pressure ulcer care, and medication errors, with the same issues recurring across multiple surveys from 2023 through 2025. While the facility corrects violations when cited, the pattern of repeated deficiencies in core care areas suggests systemic problems that may impact resident safety and well-being.
Mar 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 12, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Nov 20, 2025
$54,050
Payment Denial
Nov 22, 2024
7-day denial
Fine
Nov 22, 2024
$58,422
Fine
Sep 16, 2024
$75,764
Fine
Jul 25, 2024
$31,993
Fine
May 24, 2024
$19,884
Fine
Oct 10, 2023
$160,902
Payment Denial
Oct 10, 2023
123-day denial
Ownership & Operations
Who Operates This Facility
Elevate Care Country Club Hill
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Meystel, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
354 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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