Frankfort Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
While the facility offers a vibrant social calendar and friendly staff, the reports of falls and medical neglect are concerning. When touring, ask specifically about their fall prevention protocols and how they manage hydration and nutrition for residents with complex needs.
Google Reviews
Google Reviews
34 reviews on Google“Frankfort Terrace presents a polarized image, with many residents and family members praising the staff's friendliness, the active social environment, and recent improvements to food quality. However, critical reviews from family members highlight serious concerns regarding patient safety, specifically citing issues with falls, dehydration, and poor medical oversight. Prospective families should be aware of a significant influx of positive reviews from employees that may skew the facility's overall rating.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Engaging daily activities and events
- Improved healthy food options
- Welcoming and upbeat environment
Concerns
- Patient safety issues including frequent falls and lack of supervision (mentioned by 2 reviewers)
- Poor medical management leading to dehydration and untreated health issues (mentioned by 2 reviewers)
- Suspicious volume of employee-generated positive reviews (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very upbeat social calendar; could you walk me through what a typical afternoon of activities looks like for a resident?
- 2With 120 residents here, what specific protocols do you have in place to ensure consistent supervision and prevent fall-related incidents?
- 3Given the current staffing ratings, how do you ensure that residents receive timely assistance with hydration and daily medical needs throughout the day and night?
- 4I see that medication management is a key focus area for your team; could you explain your process for ensuring accuracy and preventing errors?
- 5I noticed you have responded to some feedback online; how does your leadership team use family input to make tangible improvements to the quality of care?
- 6What is your process for communicating with family members if there is a change in a resident’s health status or a medical concern that requires attention?
Personalized based on this facility's data
Key Review Excerpts
“The activities department rocks and are so happy all of the time and treat us like family. The nurses are really, really great and so experienced.”
“I was blown away by all of the attention being given to each sister based on their needs. The staff also are so friendly that I enjoy being with them!”
“She was chronically dehydrated and hated the food. In her last three weeks there she fell hard three times. She had to be sent to the hospital and required 5 days of intensive treatment to recover.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Frankfort Terrace has recurring issues in three key areas: nutrition and meal services, medication management, and basic care quality. The facility shows concerning patterns with repeated deficiencies in food safety and nutritional care across multiple surveys from 2022-2024. Families have filed complaints that triggered inspections, including serious issues regarding resident abuse protection and environmental safety. While all violations show correction dates, the persistent nature of problems across surveys suggests ongoing operational challenges.
Jul 10, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 7, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 31, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 20, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 14, 2022Routine8
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Frankfort Terrace
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit frankfortcare.com
Medicare data downloads
Original nursing home datasets
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