Lakewood Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 120 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (71%)
Bottom 25% in PA · Below recommended RN staffing · Worst in CENTURY HEALTHCARE chain · $261,356 in fines
What this means for your family
Lakewood offers a clean environment and a highly regarded rehabilitation therapy program, which many families find beneficial for short-term recovery. However, the recurring reports of slow call-bell response times and serious medication management errors are significant red flags; we strongly recommend that you observe the facility during off-hours and verify their medication administration protocols before admission.
Google Reviews
Google Reviews
120 reviews on Google“Lakewood Rehabilitation & Healthcare Center receives polarized feedback, with many families praising the friendly, attentive staff and clean environment, while others report critical lapses in medical oversight and communication. While some visitors highlight excellent rehabilitation therapy and compassionate nursing care, multiple reviewers have raised serious concerns regarding slow call-bell response times, medication management errors, and difficulty reaching administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing aides
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Engaging and creative activity programs
Concerns
- Slow or unresponsive call bells (mentioned by 4 reviewers)
- Difficulty reaching staff or social workers by phone (mentioned by 3 reviewers)
- Medical management and medication errors (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active therapy program; could you walk me through how the rehabilitation team coordinates with the nursing staff to ensure consistent care?
- 2When a resident presses their call bell, what is your facility's protocol for ensuring a timely response, especially during shift changes?
- 3Given the importance of medication safety, what specific double-check procedures do you have in place to ensure residents receive the correct dosages at the right times?
- 4I see that you engage with feedback online; what is the best way for family members to reach out to social workers or administration if we have questions about our loved one's care plan?
- 5Could you tell me more about the creative activity programs offered here and how you encourage residents to participate and socialize throughout the week?
- 6With a capacity of 110 residents, how do you ensure that nursing aides have enough time to provide personalized attention to each resident during their daily routines?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was transferred here after a hospitalization last October. Over the many months since, he received expert care in a clean environment and made many friends.”
“Call bells are useless in this place!! Have waited anywhere from 1/2 hr to 3 hrs to get help. Always told busy, food is inedible.”
“My bed bound father fell out of bed on his third day at this facility, a CNA ripped his one drain out and never reported it to a RN, and my fathers TPN was spiked incorrectly and was held together with scotch tape.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring problems with families filing numerous complaint reports, particularly concerning abuse and neglect protection, medication management, and accident prevention. The most troubling pattern involves repeated deficiencies in protecting residents from abuse and neglect, with the most recent incident in January 2026 still under correction. Medication errors and pharmaceutical service problems persist across multiple surveys, as do safety hazards and accident prevention failures. While most individual issues show correction dates, the persistent recurrence of the same fundamental care problems suggests ongoing systemic challenges that families should carefully evaluate.
Apr 24, 2026Routine14
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Mar 26, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 16, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Dec 22, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 13, 2025Routine12
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 13, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jan 16, 2026
$30,257
Fine
Dec 30, 2024
$59,401
Fine
Jul 21, 2024
$102,684
Fine
Feb 1, 2024
$99,271
Ownership & Operations
Who Operates This Facility
Lakewood Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Century Healthcare
9 facilities nationwide
Chain avg rating: 1.9/5 · Rank 8 of 10 (Worst)
Ownership & Management
Owners
Century Pennsylvania Holdco LLC
Owner · Organization
Century I Tbd Holdco LLC
Owner (parent company) · Organization
Kulanu Oc Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit lakewoodrhc.com
Medicare data downloads
Original nursing home datasets
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