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Nursing HomeMedicaid Investigative

Birchwood Rehabilitation & Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

395 Middle Road, Nanticoke, PA 18634121 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 153 Google reviews

5
4
3
2
1
Birchwood Rehabilitation & Healthcare Center Nursing Home in Nanticoke, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 8.0)
  • High staff turnover (56%)
  • High RN turnover (81%)

Bottom 25% in PA · Below recommended RN staffing · Worst in CENTURY HEALTHCARE chain · $123,390 in fines

Source: Medicare data

What this means for your family

Birchwood is highly regarded for its effective rehab programs and clean, welcoming atmosphere. However, if your loved one requires frequent off-site medical appointments, ensure you have a clear plan for transportation coordination, as some families have reported issues with missed appointments.

Google Reviews

Google Reviews

153 reviews on Google
Birchwood Rehabilitation & Healthcare Center receives high praise from many families and residents for its attentive nursing staff, effective physical therapy programs, and clean, welcoming environment. While the vast majority of feedback is overwhelmingly positive, a few critical reviews highlight significant concerns regarding administrative failures, specifically regarding the reliability of medical transportation services.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective and goal-oriented physical therapy
  • Clean and well-maintained facility
  • Responsive and friendly administrative team

Concerns

  • Unreliable medical transportation coordination (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62023(14)4.92024(51)4.62025(53)4.92026(37)

Distribution · 155 analyzed

5
140
4
9
3
1
2
0
1
5

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout their daily routine?
  • 3Could you walk me through the specific steps the facility is taking to address the recent CMS health inspection findings and improve those quality metrics?
  • 4I understand that coordinating outside medical appointments can be complex; what is your process for ensuring reliable transportation and follow-up care for residents?
  • 5Given the high praise for your physical therapy team, how do you integrate those therapy goals into the resident's overall daily life and social activities?
  • 6How does your nursing team communicate with families when there is a change in a resident's health status or an urgent medical situation?

Personalized based on this facility's data


Key Review Excerpts

The skilled nurses and physical therapists helped him recover much quicker than he would have on his own.

Short-term rehab family member · 2025★★★★★

I noticed the residents laughing. I noticed the staff had a good energy and made the facility bright. Specifically Sharon Cullen went above and beyond.

Visitor · 2024★★★★★

The building is clean and the staff are very friendly. You can tell how much the staff care about this community the second you walk in the doors and residents look well groomed and engaged!

Visitor · 2025★★★★★
Source: 153 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
12.1%
PA
8.3%
Luzerne
5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.3%
Worse than Avg
Here
86.3%
US
95.5%
PA
93.5%
Luzerne
97.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.3%
PA
18.4%
Luzerne
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Mixed vs Avgs
Here
87.8%
US
93.4%
PA
87.1%
Luzerne
96.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
14.4%
PA
17.5%
Luzerne
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
19.4%
PA
26.0%
Luzerne
25.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
79.8%
PA
68.7%
Luzerne
86.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.4%
Worse than Avg
Here
40.4%
US
81.8%
PA
69.2%
Luzerne
87.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
2penalties
Well above state avg (10.1)
28 complaint-triggered
$123,390 in fines

This facility has a concerning pattern with 32 complaint-triggered deficiencies out of 66 total violations, indicating families have filed multiple reports about care quality. The most recurring problems involve accident prevention and safety supervision (appearing in 6 separate incidents), medication management issues, and nutritional care. While all deficiencies show correction dates, the repeated safety violations across multiple years suggest ongoing challenges with maintaining adequate supervision to prevent resident accidents.

Mar 31, 2026Routine
14
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Mar 31, 2026Complaint
2
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Sep 17, 2025Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Aug 20, 2025Complaint
3
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Jun 17, 2025Complaint
1
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Apr 4, 2025Routine
14
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Aug 20, 2025

$115,372

Fine

Oct 24, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Birchwood Rehabilitation & Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Century Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.9/5 · Rank 10 of 10 (Worst)

Ownership & Management

Owners

Century II Pennsylania Holdco LLC

Owner · Organization

100%

Century II Tbd Holdco LLC

Owner (parent company) · Organization

Kulanu Oc Trust

Owner (parent company) · Organization

Klein, Efraim

Owner (parent company)

Key personnel

Berdugo, ShaiOfficer / DirectorKlein, EfraimOfficer / DirectorRalley LLCManagerBerdugo, ShaiManagerKilduff, PatrickManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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