Birchwood Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 153 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (56%)
- High RN turnover (81%)
Bottom 25% in PA · Below recommended RN staffing · Worst in CENTURY HEALTHCARE chain · $123,390 in fines
What this means for your family
Birchwood is highly regarded for its effective rehab programs and clean, welcoming atmosphere. However, if your loved one requires frequent off-site medical appointments, ensure you have a clear plan for transportation coordination, as some families have reported issues with missed appointments.
Google Reviews
Google Reviews
153 reviews on Google“Birchwood Rehabilitation & Healthcare Center receives high praise from many families and residents for its attentive nursing staff, effective physical therapy programs, and clean, welcoming environment. While the vast majority of feedback is overwhelmingly positive, a few critical reviews highlight significant concerns regarding administrative failures, specifically regarding the reliability of medical transportation services.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective and goal-oriented physical therapy
- Clean and well-maintained facility
- Responsive and friendly administrative team
Concerns
- Unreliable medical transportation coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout their daily routine?
- 3Could you walk me through the specific steps the facility is taking to address the recent CMS health inspection findings and improve those quality metrics?
- 4I understand that coordinating outside medical appointments can be complex; what is your process for ensuring reliable transportation and follow-up care for residents?
- 5Given the high praise for your physical therapy team, how do you integrate those therapy goals into the resident's overall daily life and social activities?
- 6How does your nursing team communicate with families when there is a change in a resident's health status or an urgent medical situation?
Personalized based on this facility's data
Key Review Excerpts
“The skilled nurses and physical therapists helped him recover much quicker than he would have on his own.”
“I noticed the residents laughing. I noticed the staff had a good energy and made the facility bright. Specifically Sharon Cullen went above and beyond.”
“The building is clean and the staff are very friendly. You can tell how much the staff care about this community the second you walk in the doors and residents look well groomed and engaged!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 32 complaint-triggered deficiencies out of 66 total violations, indicating families have filed multiple reports about care quality. The most recurring problems involve accident prevention and safety supervision (appearing in 6 separate incidents), medication management issues, and nutritional care. While all deficiencies show correction dates, the repeated safety violations across multiple years suggest ongoing challenges with maintaining adequate supervision to prevent resident accidents.
Mar 31, 2026Routine14
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 31, 2026Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 20, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 4, 2025Routine14
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 20, 2025
$115,372
Fine
Oct 24, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Birchwood Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Century Healthcare
9 facilities nationwide
Chain avg rating: 1.9/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Century II Pennsylania Holdco LLC
Owner · Organization
Century II Tbd Holdco LLC
Owner (parent company) · Organization
Kulanu Oc Trust
Owner (parent company) · Organization
Klein, Efraim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit birchwoodnursinghome.com
Medicare data downloads
Original nursing home datasets
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