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Nursing HomeMedicaid

Edenbrook at Hampton

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1548 Sans Souci Parkway, Wilkes Barre, PA 18702104 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 33 Google reviews

5
4
3
2
1
Edenbrook at Hampton Nursing Home in Wilkes Barre, PA — Street View
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What this means for your family

This facility is highly regarded for its vibrant activities program and compassionate staff, making it a strong choice for those prioritizing social engagement and personalized care. Because the reviews are almost exclusively positive and concentrated in a short timeframe, we recommend scheduling an in-person tour to observe the staff-to-resident interaction firsthand.

Google Reviews

Google Reviews

33 reviews on Google
Edenbrook at Hampton receives overwhelmingly positive feedback, with families frequently highlighting the compassionate, attentive nursing staff and the exceptionally active social calendar. Reviewers consistently praise the facility for its clean environment and the personalized care provided during both short-term rehabilitation and long-term stays.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities10.0MedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Highly engaging and dedicated activities department
  • Kind, attentive, and professional nursing staff
  • Clean and well-maintained facility
  • Effective and supportive rehabilitation therapy

Rating Trends

Tap a year to see what changed

2345.02025(29)5.02026(5)

Distribution · 34 analyzed

5
34
4
0
3
0
2
0
1
0
17 reviews posted between Nov 25, 2025Nov 27, 2025 · 17 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available for residents?
  • 2It's great to see how much care you put into responding to feedback from families; how does the management team use resident and family input to improve the facility?
  • 3Can you walk us through the specific protocols the nursing team follows for managing medical emergencies or sudden changes in health during the night?
  • 4We noticed the facility is very well-maintained; what is your routine for ensuring the cleanliness and upkeep of the resident rooms and common areas?
  • 5How does the rehabilitation therapy team work with residents to help them regain independence after a hospital stay?
  • 6What steps is the facility currently taking to further strengthen the nursing and caregiving staff levels to ensure everyone gets consistent attention?

Personalized based on this facility's data


Key Review Excerpts

My loved one has been there for three months and he has received wonderful care. The staff are kind and patient and deliver personalized attention. Meals are customized to the patients' dietary needs.

Long-term resident's family · 2025★★★★★

I had the opportunity to meet the Administrator Ellen as she was on the floor walking around. This alone gave me so much comfort the Managers are involved.

Rehab patient's family · 2025★★★★★

Edenbrook reached out and assured us he would be taken care of the same way I would have taken care of him at home. And they did that and beyond. Communication was amazing.

Rehab patient's family · 2025★★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
PA
8.3%
Luzerne
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
15.5%
PA
17.7%
Luzerne
18.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
19.5%
PA
19.9%
Luzerne
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Mixed vs Avgs
Here
95.4%
US
93.4%
PA
87.1%
Luzerne
96.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
PA
93.5%
Luzerne
96.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
14.4%
PA
17.5%
Luzerne
16.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.3%
Better than Avg
Here
92.3%
US
79.8%
PA
68.7%
Luzerne
83.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Better than Avg
Here
89.1%
US
81.8%
PA
69.2%
Luzerne
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
PA
1.4%
Luzerne
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (10.1)
17 complaint-triggered

This facility has a concerning pattern of 21 complaint-triggered deficiencies, indicating families have reported issues to authorities. The most recurring problems involve maintaining safe, comfortable living environments, protecting residents from abuse and neglect, and providing adequate care. Multiple complaints specifically concerned abuse protection, with issues spanning from 2023 through 2025, suggesting persistent challenges in resident safety and care quality despite reported corrections.

Apr 10, 2026Routine
13
0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 12, 2025Routine
13
0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jun 12, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 29, 2025Complaint
2
0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0741Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Aug 23, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Aug 23, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edenbrook at Hampton

Organization Type

for profit

Chain Affiliation

Chain Name

Eden Senior Care

Chain Size

19 facilities nationwide

Chain avg rating: 2.6/5 · Rank 10 of 18

Ownership & Management

Owners

Pa 6 Investors, LLC

Owner · Organization

100%

Key personnel

Polstein, MordechaiManaging Control - Governing BodyStesel, MaximManaging Control - Governing BodyHampton Snf Realty, LLCManagerByron, EllenManagerMittal, BasantManager
Source: Medicare provider data

Contact

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References & Resources

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