Lakeland Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 99 Google reviews

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What this means for your family
This facility's rehabilitation team is highly regarded for helping patients regain independence quickly. However, families should be aware of reported inconsistencies in care during night shifts and should conduct a thorough tour to verify cleanliness standards in the specific wing where their loved one will reside.
Google Reviews
Google Reviews
99 reviews on Google“Lakeland Nursing & Rehab receives high praise for its rehabilitation services, with many patients reporting successful recoveries and a warm, welcoming environment. While the majority of reviews are overwhelmingly positive, a small number of critical reports highlight serious concerns regarding nighttime staffing, cleanliness, and medication management. Families should weigh the strong clinical outcomes against these specific operational complaints.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Warm, attentive, and friendly nursing staff
- Clean and well-maintained facility
- Responsive and professional administrative leadership
Concerns
- Inconsistent care and lack of responsiveness from night shift staff (mentioned by 2 reviewers)
- Reports of poor cleanliness and hygiene issues (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a strong reputation for rehabilitation, how do you ensure that same level of attentive, personalized care carries over into the evening and night shifts?
- 2I noticed the facility is very active in responding to online feedback; how do you use that family input to continuously improve your daily operations and care standards?
- 3With medication management being a critical priority for our family, could you walk us through the specific safety protocols and double-check systems you have in place to prevent errors?
- 4How do you maintain consistent standards of cleanliness and hygiene across all wings of the facility to ensure a comfortable environment for every resident?
- 5Since staffing levels are a primary focus for your team, how do you ensure that residents receive prompt and reliable assistance when they need it most, especially during peak hours?
- 6What does a typical day look like for residents here, and how do you tailor activities to keep everyone engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“My sister was a patient here. I was so impressed by their services. Rehab is excellent and providing services everyday. My sister got better way faster than we expected.”
“I contracted a severe case of antibiotic resistant MRSA there due to an extremely worn out Filthy mattress! ... I witnessed screw up of medications and they have hired help that are illiterate and can't even read a patient's name!”
“There was real care. Yes, we had some hiccups along the way but they were addressed in a timely manner. The rehab team was phenomenal.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring deficiencies in abuse/neglect reporting procedures appearing across three separate surveys from 2022 to 2024. The facility also shows repeated issues with care planning, physician oversight, and infection control protocols. While all violations have correction dates, the pattern of complaint-driven investigations and persistent problems with safety reporting suggests ongoing care quality concerns that families should carefully evaluate during visits.
Jul 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 19, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 1, 2022Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 13, 2019Routine7
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Lakeland Nursing & Rehab
for profit
Chain Affiliation
Best Care Services
10 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 10
Ownership & Management
Owners
Lakeland Operator Holdco, LLC
Owner · Organization
Green, Dov
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit lakelandhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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