Complete Care at Wayne Hills Rehab & Resp Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
Bottom 25% in NJ · Below recommended RN staffing · Below chain average · $54,406 in fines
What this means for your family
This facility offers excellent rehabilitation and a highly active recreation program that many residents enjoy. However, due to recurring reports of hygiene neglect and medication errors, it is critical that families maintain a daily presence or have a dedicated advocate to monitor the quality of care provided.
Google Reviews
Google Reviews
41 reviews on Google“Complete Care at Wayne Hills receives highly polarized feedback, with many residents and family members praising the rehabilitation therapy, recreation team, and overall cleanliness. However, there are serious, recurring allegations of neglect, particularly regarding hygiene, medication management, and poor communication with families during weekends.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Engaging and active recreation department
- Clean and well-maintained facility
- Friendly and supportive nursing staff
Concerns
- Neglect regarding hygiene and basic care (mentioned by 4 reviewers)
- Difficulty communicating with staff on weekends (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very active with recreation; could you walk me through what a typical day of activities looks like for a resident?
- 2Given the recent focus on medication management in the industry, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 3I see that you are very responsive to feedback online, which is great; how do you ensure that same level of communication with families during the weekends?
- 4With a 1-star CMS staffing rating, how do you ensure that residents receive consistent attention and support throughout the day and night?
- 5Some families have shared concerns regarding hygiene and daily care; what is your process for monitoring these basic needs to ensure every resident stays comfortable?
- 6How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend hours when staffing levels may fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“Therapy is fantastic- they are teaching me how to walk again. The nurses are always here for me as well. They are very special people.”
“When her dementia worsened she was cared for with kindness and dignity. I like to express my gratitude to staff as well as residents for their compassion and dedication to my Mom.”
“My father was not cared for, he was just a body and a nuisance to the staff and my family and I had to make sure one of us was there everyday to make sure he was being taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints leading to deficiencies in resident protection, daily care assistance, and wound care management, including serious abuse protection violations. The facility shows recurring problems with care planning, infection control, and food safety across multiple surveys from 2022 to 2025. While most issues have correction dates, the pattern of repeated violations and complaint-triggered investigations suggests ongoing quality concerns that families should carefully investigate.
Jan 29, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 3, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 24, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Construction Deficiencies
Use approved construction type or materials.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Dec 11, 2025
$62,100
Fine
Jul 18, 2025
$35,364
Ownership & Operations
Who Operates This Facility
Complete Care at Wayne Hills Rehab & Resp Center
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 71 of 85
Ownership & Management
Owners
Lakeview Opco Holdco LLC
Owner · Organization
Lakeview Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit ccwaynehills.com
Medicare data downloads
Original nursing home datasets
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