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Nursing HomeMedicaid Investigative

Complete Care at Wayne Hills Rehab & Resp Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

130 Terhune Drive, Wayne, NJ 07470120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 41 Google reviews

5
4
3
2
1
Complete Care at Wayne Hills Rehab & Resp Center Nursing Home in Wayne, NJ — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 7)

Bottom 25% in NJ · Below recommended RN staffing · Below chain average · $54,406 in fines

Source: Medicare data

What this means for your family

This facility offers excellent rehabilitation and a highly active recreation program that many residents enjoy. However, due to recurring reports of hygiene neglect and medication errors, it is critical that families maintain a daily presence or have a dedicated advocate to monitor the quality of care provided.

Google Reviews

Google Reviews

41 reviews on Google
Complete Care at Wayne Hills receives highly polarized feedback, with many residents and family members praising the rehabilitation therapy, recreation team, and overall cleanliness. However, there are serious, recurring allegations of neglect, particularly regarding hygiene, medication management, and poor communication with families during weekends.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities9.0Meds3.0Memory6.0Comms4.0ValueN/A

Strengths

  • Effective rehabilitation and physical therapy
  • Engaging and active recreation department
  • Clean and well-maintained facility
  • Friendly and supportive nursing staff

Concerns

  • Neglect regarding hygiene and basic care (mentioned by 4 reviewers)
  • Difficulty communicating with staff on weekends (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.82024(11)4.42025(52)4.42026(18)

Distribution · 81 analyzed

5
63
4
2
3
0
2
0
1
16
12 reviews posted between May 13, 2025May 16, 2025 · 12 were 5-star
10 reviews posted between Dec 29, 2024Jan 3, 2025 · 6 were 1-2 star

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility is very active with recreation; could you walk me through what a typical day of activities looks like for a resident?
  • 2Given the recent focus on medication management in the industry, what specific protocols do you have in place to ensure accuracy and safety for residents?
  • 3I see that you are very responsive to feedback online, which is great; how do you ensure that same level of communication with families during the weekends?
  • 4With a 1-star CMS staffing rating, how do you ensure that residents receive consistent attention and support throughout the day and night?
  • 5Some families have shared concerns regarding hygiene and daily care; what is your process for monitoring these basic needs to ensure every resident stays comfortable?
  • 6How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend hours when staffing levels may fluctuate?

Personalized based on this facility's data


Key Review Excerpts

Therapy is fantastic- they are teaching me how to walk again. The nurses are always here for me as well. They are very special people.

Long-term resident · 2025★★★★★

When her dementia worsened she was cared for with kindness and dignity. I like to express my gratitude to staff as well as residents for their compassion and dedication to my Mom.

Memory care family member · 2025★★★★★

My father was not cared for, he was just a body and a nuisance to the staff and my family and I had to make sure one of us was there everyday to make sure he was being taken care of.

Family member · 2024☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
NJ
15.7%
Passaic
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
NJ
93.0%
Passaic
87.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Mixed vs Avgs
Here
8.6%
US
15.3%
NJ
9.1%
Passaic
8.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.5%
NJ
18.9%
Passaic
18.6%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
4.9%
NJ
5.7%
Passaic
7.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
14.4%
NJ
9.2%
Passaic
9.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
79.7%
NJ
80.1%
Passaic
73.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.9%
Mixed vs Avgs
Here
74.9%
US
81.8%
NJ
78.7%
Passaic
70.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.1%
Worse than Avg
Here
4.1%
US
1.6%
NJ
1.2%
Passaic
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
2penalties
Well above state avg (8.5)
9 complaint-triggered
$54,406 in fines

Families filed multiple complaints leading to deficiencies in resident protection, daily care assistance, and wound care management, including serious abuse protection violations. The facility shows recurring problems with care planning, infection control, and food safety across multiple surveys from 2022 to 2025. While most issues have correction dates, the pattern of repeated violations and complaint-triggered investigations suggests ongoing quality concerns that families should carefully investigate.

Jan 29, 2026Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 11, 2025Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 3, 2025Routine
13
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 18, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 10, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 24, 2024Routine
9
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Dec 11, 2025

$62,100

Fine

Jul 18, 2025

$35,364

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Wayne Hills Rehab & Resp Center

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 71 of 85

Ownership & Management

Owners

Lakeview Opco Holdco LLC

Owner · Organization

100%

Lakeview Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Des Capital LLC

Owner (parent company) · Organization

Jrk Investments LLC

Owner (parent company) · Organization

Klugman, Jacob

Owner (parent company)

Stein, Shalom

Owner (parent company)

Sternbuch, Daniel

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorGrella, WilliamManagerMuller, RaphoelManagerSchwartz, HershelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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