Arbor Ridge Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 362 Google reviews

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What this means for your family
Arbor Ridge is highly regarded for its cleanliness and specialized cultural programs, making it a strong candidate for many families. However, given the serious reports of medication errors and patient handling issues in recent months, we strongly advise you to conduct unannounced visits and closely monitor your loved one's medication administration and daily care routines.
Google Reviews
Google Reviews
362 reviews on Google“Arbor Ridge Rehabilitation and Healthcare Center receives a high volume of positive reviews, particularly from families who value the facility's cleanliness, professional nursing staff, and specialized Korean-language program. However, a minority of reviewers report serious concerns regarding medication management, patient neglect, and aggressive or dismissive communication from staff. Families should be aware of these polarized experiences when considering the facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Dedicated and professional nursing staff
- Specialized Korean-language program
- Responsive admissions and administrative team
Concerns
- Medication errors and over-sedation (mentioned by 3 reviewers)
- Allegations of patient neglect or rough handling by aides (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family concerns (mentioned by 3 reviewers)
- Inadequate or minimal rehabilitation therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's specialized Korean-language program, how are these cultural and linguistic services integrated into the daily activities for residents who participate?
- 2I noticed the facility has a 3/5 rating for health inspections; what specific steps or quality improvement initiatives have you implemented recently to address those findings?
- 3Could you walk me through your current protocols for medication management and oversight to ensure accuracy and prevent potential errors?
- 4How does your leadership team ensure consistent and transparent communication with families when concerns arise regarding a resident's daily care or well-being?
- 5What is your process for supervising and training nursing aides to ensure that all interactions with residents are gentle, respectful, and meet your facility's standards for patient safety?
- 6How do you determine the intensity and frequency of rehabilitation therapy for each resident, and how is that plan adjusted as their needs change?
Personalized based on this facility's data
Key Review Excerpts
“The Korean nurses, CNAs, and the Korean director have been so helpful and understanding of my mom's needs from the start.”
“The staff is so kind in caring for my father, his room is always spotless and the personal items on his dresser and window ledge are always dusted and the plants cared for.”
“Within 2 days of me arriving I had to be Narcan and moved to a hospital because they overdosed me on three separate Max doses of opiates as well as them losing all of my belongings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbor Ridge shows a pattern of recurring deficiencies across multiple surveys, with medication management and fire safety being the most problematic areas. The facility has had repeated issues with proper drug labeling and pharmaceutical services spanning 2020-2024, plus ongoing fire safety violations including smoke barriers and sprinkler systems. While all deficiencies show correction dates, the recurrence of similar problems suggests systemic challenges that families should investigate during visits.
Oct 17, 2024Routine16
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 23, 2022Routine11
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Sep 24, 2020Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Arbor Ridge Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 30 of 80
Ownership & Management
Owners
Quinto Delta LLC
Owner · Organization
Tryko Delta Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
362 reviews from families & visitors
Official Website
Visit arborridgerehab.com
Medicare data downloads
Original nursing home datasets
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