Oakland Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 323 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness and specialized Korean-language program, making it a strong choice for those who value a modern environment. However, due to consistent reports of understaffing and inconsistent care quality, we strongly advise that family members plan for daily visits to monitor their loved one's care and advocate for their needs.
Google Reviews
Google Reviews
323 reviews on Google“Oakland Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the facility's cleanliness, the dedicated Korean-language program, and specific nursing staff members who provide compassionate care. However, a significant number of reviewers report serious concerns regarding understaffing, neglect, poor communication, and inconsistent quality of care, particularly during off-hours or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, bright, and modern facility environment
- Highly regarded Korean-language program
- Attentive and compassionate individual nursing staff
- Effective physical and occupational therapy services
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
- Neglect of basic hygiene and patient care (e.g., soiled linens, pressure sores) (mentioned by 6 reviewers)
- Poor communication from management and administrative staff (mentioned by 5 reviewers)
- Inconsistent quality of care depending on the specific shift or staff member (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We are so impressed by the positive feedback regarding the cleanliness and the modern feel of the facility; could you tell us more about how you maintain that environment?
- 2Since we value clear communication, what is the best way for our family to stay updated on daily care changes or updates from the nursing team?
- 3How do you ensure that medication administration remains consistent and accurate across all shifts, especially during busy periods?
- 4With the highly regarded Korean-language program, how do you incorporate cultural and linguistic needs into the daily social activities for residents?
- 5What specific protocols are in place to ensure that hygiene needs, such as timely linen changes and skin integrity monitoring, are met even during high-demand hours?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“The Korean program at Oakland is tremendous. My grandma who only speaks Korean was admitted for long term care last week and she was immediately greeted with friendly and polite staff.”
“If you choose to place a loved one here, make sure family members/friends are nearby and able to drop in at variying times, on a daily basis, to check on your loved one and make sure they are being properly cared for.”
“My husband was in Oakland Rehab for about a month. During his stay, while Mya Mason, Vita Dastat, and the supervisor Ray, were working, I knew my husband was in great hands and would not need to worry about him. However, on the days they were not working, I was very concerned for his well-being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing concerns across all surveys from 2021-2025, with families filing complaints that triggered investigations into abuse reporting failures and infection control problems. The most persistent issues involve medication management (including medication errors and pharmacy oversight), fire safety violations (spanning smoke detection, sprinkler systems, and emergency exits), and resident rights violations. While all deficiencies show correction dates, the pattern of repeated problems in core care areas like medication safety and the documented complaints suggest families should carefully evaluate whether this facility meets their standards.
May 30, 2025Routine28
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 29, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 3, 2023Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 26, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 30, 2025
$28,444
Ownership & Operations
Who Operates This Facility
Oakland Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 62 of 80
Ownership & Management
Owners
Marquis Guardian Limited LLC
Owner · Organization
Ukr Limited LLC
Owner · Organization
Tryko Guardian Limited LLC
Owner (parent company) · Organization
Yr 2013 Investment Trust U/a/d 3/25/13
Owner (parent company) · Organization
Rokeach, Nachum
Owner (parent company)
Nfr 2020 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
323 reviews from families & visitors
Official Website
Visit oaklandrehabhc.com
Medicare data downloads
Original nursing home datasets
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