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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 130 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Phoenix Center for Rehabilitation and Pediatrics has a middle-range Medicare overall rating. Strengths include clean and well-maintained facility. Some reviewers note concerns about severe patient neglect including bedsores, dehydration, and poor hygiene (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Phoenix Center for Rehabilitation and Pediatrics receives highly polarized feedback, with many families praising the facility as clean, welcoming, and professional, while others report severe concerns regarding patient neglect and poor medical oversight. While some visitors highlight excellent communication and compassionate nursing, multiple critical reviews describe incidents of dehydration, untreated bedsores, medication errors, and unhygienic conditions. Families considering this facility should be aware of these starkly contrasting experiences and conduct thorough, unannounced visits.
Quality Themes
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Concerns
Rating Trends
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Distribution · 133 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My brother is being treated here & it's a disgrace of a place. Most importantly they give him his meds at the wrong times, they are lazy, since he's been in here his health has been getting worse, he has lost his vision.”
“The staff is truly one of a kind! They go to great lengths to ensure the patient and family are happy. Right from the start we were amazed at the devotion each and every staff member displayed.”
“My son was brought here following a stroke 2 week ago, I found the following: The place is immaculate. Everybody was so nice and knowledgeable. I'm glad I found Phoenix for my sons rehab.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering investigations at Phoenix Center, with recurring issues around abuse reporting, fire safety systems, and infection control appearing across multiple surveys from 2022 to 2025. The facility has repeated deficiencies in smoke detection, electrical systems, and resident care quality, though all violations show correction dates, suggesting ongoing efforts to address problems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 6, 2023
$7,900
Phoenix Center for Rehabilitation and Pediatrics
for profit
Philosophy Care Centers
3 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5
Owners
Kraus, Abraham
Owner
Philipson, Bent
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit phoenixcrp.com
Medicare data downloads
Original nursing home datasets
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