Phoenix Center for Rehabilitation and Pediatrics
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 123 Google reviews
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What this means for your family
While many families report a clean and welcoming environment, the recurring reports of medical neglect and medication errors are deeply concerning. If you choose this facility, ensure you have a clear plan for frequent, unannounced visits and maintain direct, documented communication with the nursing supervisors to oversee your loved one's care.
Google Reviews
Google Reviews
123 reviews on Google“Phoenix Center for Rehabilitation and Pediatrics receives highly polarized feedback, with many families praising the facility as clean, welcoming, and professional, while others report severe concerns regarding patient neglect and poor medical oversight. While some visitors highlight excellent communication and compassionate nursing, multiple critical reviews describe incidents of dehydration, untreated bedsores, medication errors, and unhygienic conditions. Families considering this facility should be aware of these starkly contrasting experiences and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm and welcoming staff
- Effective rehabilitation therapy team
- Professional admissions and administrative support
Concerns
- Severe patient neglect including bedsores, dehydration, and poor hygiene (mentioned by 5 reviewers)
- Medication management errors and timing issues (mentioned by 3 reviewers)
- Unprofessional or unresponsive staff behavior (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas and resident rooms?
- 2Since medication management is such a critical part of daily care, what specific protocols do you have in place to ensure doses are given accurately and on time?
- 3How does the nursing team monitor residents closely to prevent issues like dehydration or skin integrity concerns?
- 4What is the process for ensuring that residents' personal belongings are kept secure and accounted for within their rooms?
- 5Could you tell us more about the dining experience and how the menu is planned to ensure residents are getting nutritious meals?
- 6In the event of a medical emergency during the night, what is the immediate response plan and how is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“My daughter went to this facility on September 18th at first everything same great. It started going down hill in October, she became more contracted she wasn't getting physical therapy... She developed a bed wound in November she also went into cardiac arrest November 16th the staff didn't know why.”
“My brother is being treated here & it's a disgrace of a place. Most importantly they give him his meds at the wrong times, they are lazy, since he's been in here his health has been getting worse, he has lost his vision.”
“The staff is truly one of a kind! They go to great lengths to ensure the patient and family are happy. Right from the start we were amazed at the devotion each and every staff member displayed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations at Phoenix Center, with recurring issues around abuse reporting, fire safety systems, and infection control appearing across multiple surveys from 2022 to 2025. The facility has repeated deficiencies in smoke detection, electrical systems, and resident care quality, though all violations show correction dates, suggesting ongoing efforts to address problems.
Nov 3, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 28, 2025Routine15
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 6, 2023
$7,900
Ownership & Operations
Who Operates This Facility
Phoenix Center for Rehabilitation and Pediatrics
for profit
Chain Affiliation
Philosophy Care Centers
3 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5
Ownership & Management
Owners
Kraus, Abraham
Owner
Philipson, Bent
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit phoenixcrp.com
Medicare data downloads
Original nursing home datasets
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