Ladera Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 154 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
Bottom 25% in NM · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $106,581 in fines · Special Focus Facility (CMS)
What this means for your family
Ladera Center offers a strong rehabilitation program that many families find effective for recovery. However, due to consistent reports of understaffing and hygiene issues, it is critical that you visit in person, check the facility for odors, and ask specifically how they manage call-light response times and dietary compliance for your loved one.
Google Reviews
Google Reviews
154 reviews on Google“Ladera Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members for their compassion. However, significant concerns regarding chronic understaffing, slow response times for basic hygiene needs, and facility cleanliness persist across multiple years. Families should be aware that while many report positive rehab outcomes, others describe distressing experiences with neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and attentive individual staff members
- Helpful and welcoming admissions process
- Clean and bright facility environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Unpleasant odors (urine/feces) in the facility (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
- Inadequate attention to dietary restrictions/food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed many people mention how welcoming the admissions process is; how do you help a new resident settle in during their first week?
- 2We've heard great things about your physical therapy team, so could you tell us more about how therapy is integrated into a resident's daily routine?
- 3How does the nursing team ensure that medication management and specific dietary restrictions are handled accurately and consistently?
- 4What steps are in place to ensure the facility stays fresh and clean, especially in the common areas and resident rooms?
- 5How do you ensure that family members can easily reach the care team if they have questions or need an update on a loved one?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The actual care is is at the hands of individuals that either have integrity or not. The ONLY reason my loved one is still here is because of the Director of Nursing, Mrs. Brandy Barrett who does everything in her power to make this a better place.”
“The facility had the strongest stench of feces and urine. She was in a shared room that shared a bathroom with 4 patients. In the 4 days we were there, it was never cleaned.”
“The therapy department always pushed me as much as myself to gain my strength back. I made great friends with the other residences, and staff members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ladera Center has recurring serious deficiencies with families filing multiple complaints over quality of care issues. The facility shows persistent problems with treatment and care delivery, care planning, and resident rights protection across all nine surveys spanning 2022-2026. Most concerning are recent deficiencies in January 2026 regarding care quality standards and wound care that remain uncorrected, suggesting ongoing care quality issues despite the facility's efforts to address previous violations.
Jan 28, 2026Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 28, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 27, 2025Complaint8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 28, 2024Routine14
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 28, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 23, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Oct 28, 2024
$20,748
Fine
Sep 6, 2023
$85,833
Payment Denial
Sep 6, 2023
18-day denial
Ownership & Operations
Who Operates This Facility
Ladera Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 168 of 188 (Worst)
Ownership & Management
Owners
Peak Medical LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Skies Healthcare & Rehabilitation Center
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