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Nursing HomeMedicaid Investigative

Ladera Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5901 Ouray Road Nw, Sr Marmon · Albuquerque, NM 87120120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 154 Google reviews

5
4
3
2
1
Ladera Center Nursing Home in Albuquerque, NM — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)

Bottom 25% in NM · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $106,581 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

Ladera Center offers a strong rehabilitation program that many families find effective for recovery. However, due to consistent reports of understaffing and hygiene issues, it is critical that you visit in person, check the facility for odors, and ask specifically how they manage call-light response times and dietary compliance for your loved one.

Google Reviews

Google Reviews

154 reviews on Google
Ladera Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members for their compassion. However, significant concerns regarding chronic understaffing, slow response times for basic hygiene needs, and facility cleanliness persist across multiple years. Families should be aware that while many report positive rehab outcomes, others describe distressing experiences with neglect and poor communication.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities7.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Compassionate and attentive individual staff members
  • Helpful and welcoming admissions process
  • Clean and bright facility environment

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Unpleasant odors (urine/feces) in the facility (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
  • Inadequate attention to dietary restrictions/food quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(5)'19(12)'21(7)'23(40)'25(40)'26(4)

Distribution · 158 analyzed

5
99
4
26
3
3
2
5
1
25

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed many people mention how welcoming the admissions process is; how do you help a new resident settle in during their first week?
  • 2We've heard great things about your physical therapy team, so could you tell us more about how therapy is integrated into a resident's daily routine?
  • 3How does the nursing team ensure that medication management and specific dietary restrictions are handled accurately and consistently?
  • 4What steps are in place to ensure the facility stays fresh and clean, especially in the common areas and resident rooms?
  • 5How do you ensure that family members can easily reach the care team if they have questions or need an update on a loved one?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The actual care is is at the hands of individuals that either have integrity or not. The ONLY reason my loved one is still here is because of the Director of Nursing, Mrs. Brandy Barrett who does everything in her power to make this a better place.

Long-term resident's family · 2022★★★★★

The facility had the strongest stench of feces and urine. She was in a shared room that shared a bathroom with 4 patients. In the 4 days we were there, it was never cleaned.

Memory care family member · 2025☆☆☆☆

The therapy department always pushed me as much as myself to gain my strength back. I made great friends with the other residences, and staff members.

Rehab patient · 2025★★★★
Source: 154 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
14.4%
NM
13.0%
Bernalillo
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
NM
1.9%
Bernalillo
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.5%
NM
14.4%
Bernalillo
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NM
97.3%
Bernalillo
98.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
15.3%
NM
13.7%
Bernalillo
18.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NM
98.7%
Bernalillo
99.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
79.7%
NM
86.4%
Bernalillo
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
81.8%
NM
86.1%
Bernalillo
93.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
NM
1.2%
Bernalillo
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
3penalties
Above state avg (16.6)
23 complaint-triggered
$106,581 in fines

Ladera Center has recurring serious deficiencies with families filing multiple complaints over quality of care issues. The facility shows persistent problems with treatment and care delivery, care planning, and resident rights protection across all nine surveys spanning 2022-2026. Most concerning are recent deficiencies in January 2026 regarding care quality standards and wound care that remain uncorrected, suggesting ongoing care quality issues despite the facility's efforts to address previous violations.

Jan 28, 2026Routine
13
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 28, 2026Complaint
3
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 27, 2025Complaint
8
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0920Potential for harm · WidespreadCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Oct 28, 2024Routine
14
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Oct 28, 2024Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jul 23, 2024Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Federal Penalties

Fine

Oct 28, 2024

$20,748

Fine

Sep 6, 2023

$85,833

Payment Denial

Sep 6, 2023

18-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ladera Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 168 of 188 (Worst)

Ownership & Management

Owners

Peak Medical LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Sunbridge Healthcare LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorAllen, KennyManagerNoya, LisaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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