Albuquerque Heights Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise highly skilled and motivating physical/occupational therapy team. Still worth an in-person visit.
based on 282 Google reviews
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What this means for your family
This facility's physical and occupational therapy departments are highly regarded and may be effective for short-term recovery. However, the facility has a consistent pattern of severe communication failures and understaffing; families should be prepared to be highly involved, visit frequently to ensure basic hygiene needs are met, and have a direct line of contact with a specific staff member rather than relying on the main phone line.
Google Reviews
Google Reviews
282 reviews on Google“Albuquerque Heights Healthcare and Rehabilitation receives highly polarized reviews, with a clear divide between the quality of its rehabilitation therapy and the standard of daily nursing care. While many families and patients praise the physical and occupational therapy teams for their dedication and effectiveness, there are frequent, serious reports of neglect, poor communication, and substandard hygiene. Families should be aware that while some staff members are described as compassionate, the facility struggles with chronic understaffing, difficulty in reaching staff by phone, and inconsistent cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical/occupational therapy team
- Professional and helpful admissions and front desk staff
- Effective discharge planning and coordination
- Compassionate individual nurses and CNAs
Concerns
- Chronic understaffing leading to neglect (unanswered call lights, delayed hygiene) (mentioned by 18 reviewers)
- Poor communication and inability to reach staff via phone (mentioned by 14 reviewers)
- Poor food quality and limited meal choices (mentioned by 10 reviewers)
- Facility cleanliness issues, specifically odors and lack of sanitation (mentioned by 9 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for family members to reach staff directly if they have urgent questions or concerns?
- 2Given that your therapy team is highly regarded, how do you ensure that same level of consistency and attention to detail when it comes to daily hygiene and call light response times?
- 3With 18 recent state violations, what specific steps is the facility taking to improve overall cleanliness and sanitation standards in resident living areas?
- 4Many families appreciate your discharge planning, but could you walk me through how you manage and double-check medication administration to ensure accuracy for residents?
- 5I understand there have been some comments regarding the dining experience; what options do residents have if they are unhappy with a meal or have specific dietary preferences?
- 6Beyond the therapy programs, what does a typical day look like for a resident in terms of social engagement and activities to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff was awesome some more interesting then others but awesome experience”
“My mom was sent to this facility straight from UNM hospital. This place always smelled of urine and everyday I would go visit my mom she was always wearing the clothes she had on the day before.”
“The food looks like dog food, and I'm told it tastes the same. You would not allow anyone you cared about to eat it. No one answered the phone after an hour of calling.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing numerous complaints that triggered 41 of 96 total deficiencies across recent surveys. The most recurring problems involve resident rights violations (including safety and dignity issues), care planning failures, and dining services deficiencies. While all violations show correction dates, the persistent complaints about safety hazards, quality of care standards, and even one abuse-related incident suggest ongoing operational challenges that families should carefully evaluate during visits.
Feb 3, 2026Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Aug 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 15, 2025Routine11
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Aug 23, 2024
$8,170
Ownership & Operations
Who Operates This Facility
Albuquerque Heights Healthcare and Rehabilitation
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 76 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
282 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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