Nursing HomeMedicaid Needs closer review

Albuquerque Heights Healthcare and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

103 Hospital Loop Ne, Hodgin · Albuquerque, NM 87109|134 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 292 Google reviews

(505) 348-8300 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
1 Medicare penalty on record
Above-median findings in the latest survey (20 vs median 16)
Staff turnover reported at 67%
RN turnover reported at 54%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 20 findings, above the NM average of 16.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

292 public Google reviews available

Albuquerque Heights Healthcare and Rehabilitation receives highly polarized reviews, with a clear divide between the quality of its rehabilitation therapy and the standard of daily nursing care. While many families and patients praise the physical and occupational therapy teams for their dedication and effectiveness, there are frequent, serious reports of neglect, poor communication, and substandard hygiene. Families should be aware that while some staff members are described as compassionate, the facility struggles with chronic understaffing, difficulty in reaching staff by phone, and inconsistent cleanliness.

Quality Themes

Tap a score for details

Strengths

Highly skilled and motivating physical/occupational therapy team
Professional and helpful admissions and front desk staff
Effective discharge planning and coordination
Compassionate individual nurses and CNAs

Concerns

Chronic understaffing leading to neglect (unanswered call lights, delayed hygiene) (mentioned by 18 reviewers)
Poor communication and inability to reach staff via phone (mentioned by 14 reviewers)
Poor food quality and limited meal choices (mentioned by 10 reviewers)
Facility cleanliness issues, specifically odors and lack of sanitation (mentioned by 9 reviewers)
Medication management errors or delays (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 185 analyzed

103

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; what is the best way for family members to reach staff directly if they have urgent questions or concerns?
2Given that your therapy team is highly regarded, how do you ensure that same level of consistency and attention to detail when it comes to daily hygiene and call light response times?
3With 18 recent state violations, what specific steps is the facility taking to improve overall cleanliness and sanitation standards in resident living areas?
4Many families appreciate your discharge planning, but could you walk me through how you manage and double-check medication administration to ensure accuracy for residents?
5I understand there have been some comments regarding the dining experience; what options do residents have if they are unhappy with a meal or have specific dietary preferences?
6Beyond the therapy programs, what does a typical day look like for a resident in terms of social engagement and activities to keep them active and connected?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapy staff was awesome some more interesting then others but awesome experience”

Rehab patient · 2023★★★★★

“My mom was sent to this facility straight from UNM hospital. This place always smelled of urine and everyday I would go visit my mom she was always wearing the clothes she had on the day before.”

Long-term resident's family · 2024★☆☆☆☆

“The food looks like dog food, and I'm told it tastes the same. You would not allow anyone you cared about to eat it. No one answered the phone after an hour of calling.”

Long-term resident's family · 2025★☆☆☆☆

Source: 185 Google reviews in the current analysis set; Google reports 292 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.01hrs

Registered nurses for medical care

Total Nursing

3.76hrs

92%

All nurses + aides combined

Staff Turnover

67%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility23.6%

Worse than Avg

Here

23.6%

14.1%

11.7%

Bernalillo

15.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

19.5%

14.7%

Bernalillo

13.1%

Residents with depression symptoms

↓ Lower is better

This Facility2.6%

Mixed vs Avgs

Here

2.6%

12.8%

2.0%

Bernalillo

2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility11.7%

Worse than Avg

Here

11.7%

4.6%

5.2%

Bernalillo

5.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

93.5%

96.7%

Bernalillo

99.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

15.4%

14.5%

Bernalillo

13.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

82.0%

85.9%

Bernalillo

93.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.1%

Better than Avg

Here

92.1%

79.8%

86.4%

Bernalillo

89.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.1%

Bernalillo

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

93findings in history

1penalty

Latest survey: 20 · above NM avg (16.6)

38 complaint-triggered findings

$8,170 in fines

This facility has concerning patterns with families filing numerous complaints that triggered 41 of 96 total deficiencies across recent surveys. The most recurring problems involve resident rights violations (including safety and dignity issues), care planning failures, and dining services deficiencies. While all violations show correction dates, the persistent complaints about safety hazards, quality of care standards, and even one abuse-related incident suggest ongoing operational challenges that families should carefully evaluate during visits.

May 22, 2026Complaint3 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Feb 3, 2026Complaint2 findings

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Dec 31, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 12, 2025Complaint5 findings

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Aug 14, 2025Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 10, 2025Complaint2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 23, 2024

$8,170

Ownership & Operations

Who Operates This Facility

Owner / Operator

Albuquerque Heights Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 76 of 188

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC