Nursing HomeMedicaid

Albuquerque Heights Healthcare and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise highly skilled and motivating physical/occupational therapy team. Still worth an in-person visit.

103 Hospital Loop Ne, Hodgin · Albuquerque, NM 87109|134 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 286 Google reviews

(505) 348-8300 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record
Above-median findings in the latest survey (19 vs median 16)
Staff turnover reported at 64%

Source: Medicare data

What this means for your family

Albuquerque Heights Healthcare and Rehabilitation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly skilled and motivating physical/occupational therapy team and professional and helpful admissions and front desk staff. Review the component ratings and current source records before deciding.

Google Reviews

286 public Google reviews available

Albuquerque Heights Healthcare and Rehabilitation receives highly polarized reviews, with a clear divide between the quality of its rehabilitation therapy and the standard of daily nursing care. While many families and patients praise the physical and occupational therapy teams for their dedication and effectiveness, there are frequent, serious reports of neglect, poor communication, and substandard hygiene. Families should be aware that while some staff members are described as compassionate, the facility struggles with chronic understaffing, difficulty in reaching staff by phone, and inconsistent cleanliness.

Quality Themes

Tap a score for details

Strengths

Highly skilled and motivating physical/occupational therapy team
Professional and helpful admissions and front desk staff
Effective discharge planning and coordination
Compassionate individual nurses and CNAs

Concerns

Chronic understaffing leading to neglect (unanswered call lights, delayed hygiene) (mentioned by 18 reviewers)
Poor communication and inability to reach staff via phone (mentioned by 14 reviewers)
Poor food quality and limited meal choices (mentioned by 10 reviewers)
Facility cleanliness issues, specifically odors and lack of sanitation (mentioned by 9 reviewers)
Medication management errors or delays (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 178 analyzed

103

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; what is the best way for family members to reach staff directly if they have urgent questions or concerns?
2Given that your therapy team is highly regarded, how do you ensure that same level of consistency and attention to detail when it comes to daily hygiene and call light response times?
3With 18 recent state violations, what specific steps is the facility taking to improve overall cleanliness and sanitation standards in resident living areas?
4Many families appreciate your discharge planning, but could you walk me through how you manage and double-check medication administration to ensure accuracy for residents?
5I understand there have been some comments regarding the dining experience; what options do residents have if they are unhappy with a meal or have specific dietary preferences?
6Beyond the therapy programs, what does a typical day look like for a resident in terms of social engagement and activities to keep them active and connected?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapy staff was awesome some more interesting then others but awesome experience”

Rehab patient · 2023★★★★★

“My mom was sent to this facility straight from UNM hospital. This place always smelled of urine and everyday I would go visit my mom she was always wearing the clothes she had on the day before.”

Long-term resident's family · 2024★☆☆☆☆

“The food looks like dog food, and I'm told it tastes the same. You would not allow anyone you cared about to eat it. No one answered the phone after an hour of calling.”

Long-term resident's family · 2025★☆☆☆☆

Source: 178 Google reviews in the current analysis set; Google reports 286 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.04hrs

Registered nurses for medical care

Total Nursing

3.82hrs

93%

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility28.9%

Worse than Avg

Here

28.9%

15.3%

13.7%

Bernalillo

17.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

19.5%

14.4%

Bernalillo

12.7%

Residents needing more daily help over time

↓ Lower is better

This Facility24.3%

Worse than Avg

Here

24.3%

14.4%

13.0%

Bernalillo

16.0%

Residents with depression symptoms

↓ Lower is better

This Facility2.0%

Mixed vs Avgs

Here

2.0%

12.1%

1.9%

Bernalillo

2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility13.4%

Worse than Avg

Here

13.4%

4.9%

5.4%

Bernalillo

5.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

15.5%

14.5%

Bernalillo

13.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.6%

Better than Avg

Here

94.6%

81.8%

86.1%

Bernalillo

93.2%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.1%

Better than Avg

Here

92.1%

79.8%

86.4%

Bernalillo

89.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Bernalillo

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

90findings in history

1penalty

Latest survey: 19 · above NM avg (16.6)

35 complaint-triggered findings

$8,170 in fines

This facility has concerning patterns with families filing numerous complaints that triggered 41 of 96 total deficiencies across recent surveys. The most recurring problems involve resident rights violations (including safety and dignity issues), care planning failures, and dining services deficiencies. While all violations show correction dates, the persistent complaints about safety hazards, quality of care standards, and even one abuse-related incident suggest ongoing operational challenges that families should carefully evaluate during visits.

Feb 3, 2026Complaint2 findings

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Dec 31, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 12, 2025Complaint5 findings

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Aug 14, 2025Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 10, 2025Complaint2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 15, 2025Routine11 findings

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Fine

Aug 23, 2024

$8,170

Ownership & Operations

Who Operates This Facility

Owner / Operator

Albuquerque Heights Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 76 of 188

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Gen Operations I LLC