Odelia Healthcare
Strong Medicare quality ratings; families often praise compassionate and attentive memory care staff. Still worth an in-person visit.
based on 73 Google reviews
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What this means for your family
This facility offers a vibrant activity program and a highly regarded memory care team, making it a strong contender for those needs. However, families should be vigilant regarding facility hygiene and responsiveness; we strongly recommend asking for a tour of the specific unit your loved one will occupy and requesting a clear policy on how management handles communication regarding health concerns.
Google Reviews
Google Reviews
73 reviews on Google“Odelia Healthcare (operating as Morada Albuquerque) receives highly polarized feedback, with many families praising the compassionate memory care staff and engaging activities, while others report significant concerns regarding management changes, cleanliness, and staffing levels. While recent reviews highlight improvements in dining and staff interaction, long-term or critical reviews point to recurring issues with communication, facility maintenance, and inconsistent care quality. Families should carefully weigh the positive reports of resident engagement against the documented concerns regarding responsiveness and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Engaging daily activities and social events
- Modern, well-maintained facility aesthetics
- Supportive and helpful administrative liaison team
Concerns
- Pest control issues (cockroaches) (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 5 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 6 reviewers)
- Poor communication from management and health directors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Odelia Healthcare has a very active social calendar; could you walk me through what a typical day looks like for a resident to ensure they stay engaged?
- 2With the facility having 119 residents, how do you ensure that staff are consistently available to provide timely assistance when a resident calls for help?
- 3I see that the administrative team is very involved in responding to feedback; what is the best way for families to maintain open communication with management regarding their loved one's care?
- 4Regarding the dining experience, what steps are you currently taking to improve the quality and variety of the meals served to residents?
- 5Given the importance of a clean living environment, what is your current protocol for routine pest control and facility maintenance?
- 6How does your nursing team manage medication administration and ensure that health updates are clearly communicated to family members?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care staff, Deb, Liz, Enriques and the rest of the care staff, are all so friendly, helpful, patient and compassionate. Kim, the director is always so friendly, and ready to help wherever she is needed.”
“The direct care staff are friendly to my loved one. The Director of Health, is non-responsive to multiple messages left. I don’t know what she actually does but returning the calls of family members regarding their loved one’s health apparently doesn’t fall in her job description.”
“They have a serious cockroach problem here too. The roaches were climbing onto the bed and making their way into the kitchen as well. Not only this but the food is terrible and not appetizing at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Odelia Healthcare has multiple complaint-triggered deficiencies, with families filing reports about resident care issues, financial protection, and discharge procedures. The facility shows recurring problems across care planning and assessments, medication management, and safety systems spanning multiple surveys from 2022 to 2025. While all cited deficiencies have correction dates, the pattern of repeated issues across the same care areas suggests ongoing operational challenges families should carefully consider.
Sep 3, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 30, 2025Routine40
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 30, 2025Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Sep 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 2, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 12, 2024Routine10
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
May 2, 2024
$4,088
Ownership & Operations
Who Operates This Facility
Odelia Healthcare
for profit
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.4/5 · Rank 10 of 52
Ownership & Management
Owners
1509 Odelia Opco Holdings, LLC
Owner · Organization
Alamosa Hc Trust
Owner (parent company) · Organization
Oxford Square LLC
Owner (parent company) · Organization
Rimpau Holdings Trust
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Wellington Hc Partners LLC
Owner (parent company) · Organization
Davidovich, Niv
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mordechai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zimmerman, Caroline
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit moradaalbuquerque.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
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