Advanced Health Care of Albuquerque
Strong Medicare quality ratings; families often praise modern, hotel-like private rooms. Still worth an in-person visit.
based on 145 Google reviews
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What this means for your family
While the physical facility and therapy programs are highly regarded, the recurring reports of slow response times and medication errors are significant red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's needs and monitor their medical care closely.
Google Reviews
Google Reviews
145 reviews on Google“Advanced Health Care of Albuquerque is a polarizing facility that receives high praise for its hotel-like environment, private rooms, and effective physical therapy programs. However, multiple families have reported critical failures in nursing oversight, including medication errors, slow response times to call lights, and instances of neglect that led to serious medical complications. While many patients have successful rehab stays, the facility's reputation is marred by inconsistent care quality and concerns regarding staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Modern, hotel-like private rooms
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Appetizing and varied meal options
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 5 reviewers)
- Inadequate medical oversight for complex conditions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on physical and occupational therapy here, how do you coordinate those sessions with a resident's daily care schedule to ensure they aren't missing meals or hygiene assistance?
- 2I noticed some concerns regarding response times for call lights; could you walk me through your current process for monitoring and escalating those requests to ensure residents are attended to promptly?
- 3With your current staffing levels, what specific protocols are in place to ensure consistent medication management and to prevent delays or errors in administration?
- 4Since you have a smaller capacity of 47 residents, how does this size allow your team to provide more personalized attention to hygiene and toileting needs compared to larger facilities?
- 5I appreciate that you engage with feedback online; how do you use that family input to improve your internal communication processes and medical oversight for residents with complex health needs?
- 6What kind of social or recreational activities do you offer to help residents feel connected and active within the facility beyond their therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNA's are amazing. All the staff work well with one another. All the rooms are private and beautiful decor. Have refrigerator and microwave.”
“IGNORED multiple requests of looking into mental status (versus focus of therapy/walking) and MISSED signs of infection which almost killed my dad. He ended up hospitalized (almost lost him) for 2 wks when they finally took him to ER for delirium from UTI infection turned sepsis.”
“The staff is terribly mismanaged, there was no doctor oversight for medical issues concerning my mother, wrong dosages of serious medications, skipped medications, lab tests never completed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 7 deficiencies, including serious concerns about medication management, proper care treatment, and family notification of incidents. The facility shows recurring problems with infection control appearing across multiple surveys, along with persistent issues in medication management and fire safety systems. While all deficiencies are marked as corrected, the pattern of repeated violations in critical areas suggests ongoing operational challenges.
Mar 27, 2025Routine28
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Oct 21, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 14, 2023Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 14, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 27, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 28, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 21, 2024
$17,135
Fine
Jan 30, 2024
$6,774
Fine
Dec 14, 2023
$15,971
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Albuquerque
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 4 of 25 (Best)
Ownership & Management
Owners
Advanced Health Care - Larry H Miller Corporation
Owner · Organization
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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