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Nursing HomeMedicaid Top Rated

Las Estancias by Pure Health

Strong Medicare quality ratings; families often praise highly skilled and dedicated physical/occupational therapy teams. Still worth an in-person visit.

3620 Las Estancias Dr Sw, Albuquerque, NM 87121120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 113 Google reviews

5
4
3
2
1

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What this means for your family

This facility's therapy department is highly regarded and often cited as a reason for successful recovery. However, families should be aware of persistent issues with communication and responsiveness; we recommend establishing a direct line of contact with a specific nurse or case manager immediately upon admission to ensure you can receive regular updates.

Google Reviews

Google Reviews

113 reviews on Google
Las Estancias by Pure Health is a facility that receives highly polarized feedback, with many families praising the dedicated therapy team and specific nursing staff, while others report severe concerns regarding neglect and poor communication. While recent management changes appear to have addressed some historical issues, families should remain vigilant about responsiveness and the consistency of care. The facility is often noted for its clean, modern physical environment, but the quality of the experience can vary significantly depending on the specific staff members assigned.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean9.0Activities7.0Meds3.0Memory5.0Comms2.0ValueN/A

Strengths

  • Highly skilled and dedicated physical/occupational therapy teams
  • Clean and well-maintained facility
  • Specific nursing staff noted for compassionate, personalized care
  • Strong support for post-acute rehabilitation

Concerns

  • Difficulty reaching staff via phone and lack of communication (mentioned by 7 reviewers)
  • Neglect or lack of assistance with basic needs like feeding and hygiene (mentioned by 6 reviewers)
  • Inconsistent dietary management for diabetic patients (mentioned by 3 reviewers)
  • Rude or unprofessional behavior from front desk or nursing staff (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(10)'20(12)'22(28)'24(8)'26(7)

Distribution · 116 analyzed

5
68
4
4
3
7
2
4
1
33

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those rehabilitation plans for each resident?
  • 2How does the nursing team ensure that communication with family members stays consistent and timely, especially if we have questions after hours?
  • 3Can you tell us more about how the dietary team manages specific nutritional needs, such as specialized meal planning for diabetic residents?
  • 4What is your process for ensuring that every resident receives attentive assistance with their daily hygiene and personal care needs?
  • 5How do you ensure that medication management is handled with high precision and that any changes are communicated to the family?
  • 6What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The private rooms were very clean, the staff was kind and invested in her recovery. The therapists were great, and the food was mostly on point according to my mom.

Rehab patient's family · 2024★★★☆☆

The facility is immaculate, the care team (nurses, physical/occupational therapy) is extremely competent, and the food options accommodate my dads salt restriction diet well.

Rehab patient's family · 2022★★★★★

I’m a family friend of a patient that is currently here in rehab. I can honestly say that the entire time I’ve been here, from 08:30 to 3:30 pm, I haven’t seen 1 caregiver come in to check on my friend; other than to bring them their lunch.

Family friend · 2024☆☆☆☆
Source: 113 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
15.4%
NM
14.5%
Bernalillo
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NM
1.9%
Bernalillo
2.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.3%
NM
13.7%
Bernalillo
17.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
19.5%
NM
14.4%
Bernalillo
12.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Mixed vs Avgs
Here
98.4%
US
93.4%
NM
97.3%
Bernalillo
98.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
NM
20.3%
Bernalillo
18.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
79.7%
NM
86.4%
Bernalillo
88.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
NM
86.1%
Bernalillo
92.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.1%
Better than Avg
Here
0.1%
US
1.6%
NM
1.2%
Bernalillo
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Near state avg (16.6)
3 complaint-triggered
$7,901 in fines

This facility has concerning patterns with families filing complaints that triggered federal inspections, including recent issues with pain management and access to vision/hearing services. The most recurring problems involve care planning, medication management, and infection control, with deficiencies persisting across multiple surveys from 2022 through 2025. While the facility corrects identified issues, the repeated violations in core care areas suggest ongoing operational challenges families should carefully consider.

Jan 8, 2026Complaint
1
0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Feb 21, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Nov 17, 2023Routine
5
0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 17, 2023Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 10, 2023Complaint
1
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 22, 2022Routine
15
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Jul 10, 2023

$7,901

Payment Denial

Jul 10, 2023

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Las Estancias by Pure Health

Organization Type

for profit

Chain Affiliation

Chain Name

Purehealth

Chain Size

8 facilities nationwide

Chain avg rating: 3.1/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Ph Ops of Las Estancias LLC

Owner · Organization

TX Nm Operations Holdings LLC

Owner · Organization

Bgaf Holdings LLC

Owner (parent company) · Organization

Kccj1 Holdings LLC

Owner (parent company) · Organization

Lbei Holdings LLC

Owner (parent company) · Organization

Bell, Kevin

Owner (parent company)

Campion, Robert

Owner (parent company)

Gottesman, Atara

Owner (parent company)

Gottesman, Ava

Owner (parent company)

Gottesman, Boruch

Owner (parent company)

Gottesman, Eli

Owner (parent company)

Gottesman, Helene

Owner (parent company)

Gottesman, Talia

Owner (parent company)

Gottesman, Yaffa

Owner (parent company)

Gottesman, Zipora

Owner (parent company)

Key personnel

Dwight Mortgage Trust LLC5% or Greater Mortgage InterestBell, KevinOfficer / DirectorCampion, RobertOfficer / DirectorBell, KevinManagerButuc, RaduManager
Source: Medicare provider data

Contact

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References & Resources

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