South Valley Care Center LLC
Strong Medicare quality ratings; families often praise historically responsive communication. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
Given the recent, serious reports of physical abuse and dismissive management, we strongly advise exercising extreme caution. If you are considering this facility, we recommend conducting unannounced visits at various times of the day and speaking directly with current residents and their families to verify the current standard of care.
Google Reviews
Google Reviews
19 reviews on Google“South Valley Care Center LLC has received highly polarized feedback, with older reviews praising the facility for its cleanliness and communication, while recent reports from 2024 and 2025 describe serious incidents of resident abuse and neglect. Multiple visitors have reported witnessing staff using physical force against elderly residents and noted a dismissive attitude from management when these concerns are raised. Families considering this facility should be aware of the stark contrast between historical positive experiences and recent allegations of unsafe care practices.”
Quality Themes
Tap a score for detailsStrengths
- Historically responsive communication
- Acceptance of Medicaid
- Clean facility environment (reported in older reviews)
Concerns
- Physical abuse or forceful handling of residents by staff (mentioned by 3 reviewers)
- Management dismissiveness regarding reports of abuse (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 2What specific protocols and training programs do you have in place to ensure that all interactions with residents are gentle, patient, and respectful?
- 3I noticed some concerns regarding the security of personal belongings; what systems do you have in place to track and protect items brought into the facility by residents?
- 4How does management handle concerns or feedback from families, and what is the process for ensuring these issues are addressed promptly and transparently?
- 5Could you walk me through the daily activity schedule to see how residents are engaged and supported, particularly those who may require more specialized memory care?
- 6What is your facility's process for communicating with families during a medical emergency or a sudden change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“What I witnessed was horrifying. A male CNA had grabbed a patient in their bed and slammed her into her wheelchair.”
“I SEEN a Cna use force and forceful words on an elderly seemingly mentally impaired woman who was a resident. Then dragged back to the “dining room” which doubled as the activity room. I told the receptionist and was basically blown off.”
“During the Pandemic, Administration and Medical Staff kept the family well informed on what was going on and how your family member was doing. They never have an attitude when I have to call with questions about an issue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Valley Care Center has recurring deficiencies across multiple areas, with families filing complaints about failure to notify them of resident incidents and medication labeling issues. The facility shows persistent problems with fire safety systems, emergency preparedness, and food safety, with some issues repeating across surveys. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Sep 10, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 3, 2025Routine32
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Feb 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 14, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Payment Denial
Jul 3, 2025
58-day denial
Ownership & Operations
Who Operates This Facility
South Valley Care Center LLC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit southvalleycare.com
Medicare data downloads
Original nursing home datasets
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