Nursing HomeMedicaid Medicare 5-star

Lutheran Rehabilitation and Skilled Care Center

Strong Medicare quality ratings; public reviewers often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.

26 Harvard Street, Worcester, MA 01609|150 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 26 Google reviews

(508) 754-8877 Directions Website

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What this means for your family

Lutheran Rehabilitation and Skilled Care Center has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive, and professional nursing staff and clean, bright, and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

29 public Google reviews available

Lutheran Rehabilitation and Skilled Care Center receives high praise for its clean, well-maintained environment and a staff that is frequently described as warm, professional, and attentive. While most reviewers highlight exceptional care and a welcoming atmosphere, there are isolated reports of concerns regarding call light response times and food quality. Overall, the facility is highly regarded by families and professional partners for its compassionate approach to both rehabilitation and long-term care.

Quality Themes

Tap a score for details

Strengths

Warm, attentive, and professional nursing staff
Clean, bright, and well-maintained facility
Responsive and helpful administrative team
Effective rehabilitation therapy programs

Concerns

Slow response to call lights and medication requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 29 analyzed

How They Respond to Reviews

12%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's 5-star health inspection rating, what specific protocols do you have in place to ensure that level of care remains consistent for every resident?
2I noticed some feedback regarding the timing of call light responses; could you walk me through how your team prioritizes these requests to ensure residents aren't waiting too long?
3We understand that dining is a key part of daily life; what steps are you currently taking to enhance the meal experience and variety for residents?
4With your strong reputation for rehabilitation therapy, how do you integrate those therapy goals into the resident's daily activity schedule?
5How does your nursing team coordinate with families when there is a change in a resident's medical condition or an urgent health concern?
6I see that your administrative team is very responsive; how do you encourage that same level of open communication between the nursing staff and family members?

Personalized based on this facility's data

Key Review Excerpts

“My husband was in Rehab at Lutheran and it was a very positive experience for him and for myself. ALL of the staff were courteous, respectful and most of all caring.”

Rehab patient's spouse · 2024★★★★★

“My mother in law and I visited her brother in law, this week. We hadn’t been for awhile, but were blessed with the care he was given. Adrianna and another aid , had him washed, shaven and in a wheel chair to go outside.”

Resident's family member · 2025★★★★★

Source: 29 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.49hrs

65%

Registered nurses for medical care

Total Nursing

4.45hrs

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.8%

15.5%

Worcester

15.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility13.1%

Better than Avg

Here

13.1%

15.4%

21.4%

Worcester

22.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.6%

Worcester

94.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.9%

Worse than Avg

Here

25.9%

19.0%

21.2%

Worcester

22.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Worcester

96.4%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

4.6%

4.2%

Worcester

4.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

82.0%

78.3%

Worcester

81.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.9%

Better than Avg

Here

94.9%

79.8%

77.7%

Worcester

81.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.4%

Worcester

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Medicare public data

The latest standard survey reports 0 findings.

Detailed survey citations are not available in this profile, so this should not be read as a complete multi-year inspection history.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lutheran Rehabilitation and Skilled Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ascentria Care Alliance

Chain Size

5 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 5 (Highest rating)

Ownership & Management

Owners

Ascentria Care Alliance INC

Owner · Organization

100%

Key personnel

Bartholomew, AlexanderOfficer / DirectorBovill, AngelaOfficer / DirectorCowlagi, AshishOfficer / DirectorGoodman, RossOfficer / DirectorMayo, WilliamOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(508) 754-8877

lutheranrehab.com

26 Harvard Street

Worcester, MA 01609

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

26 reviews from families & visitors

Official Website

Visit lutheranrehab.com

Medicare data downloads

Original nursing home datasets

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