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Nursing HomeMedicaid

Christopher House of Worcester

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

10 Mary Scano Drive, Biotech Park Area · Worcester, MA 01605156 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 102 Google reviews

Christopher House of Worcester Nursing Home in Worcester, MA — Street View
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What this means for your family

This facility's rehabilitation department is frequently praised for its effectiveness, making it a potential option for short-term recovery. However, families should be highly cautious regarding long-term or memory care placements, as multiple reviewers have reported serious concerns about staff responsiveness, hygiene, and neglect. We strongly recommend unannounced visits during evening or weekend hours to observe actual staffing levels and care quality firsthand.

Google Reviews

Google Reviews

102 reviews on Google
Christopher House of Worcester receives highly polarized feedback, with many reviewers praising the facility for its cleanliness and friendly rehabilitation staff, while others report severe neglect and poor communication. Families should be aware of a recurring pattern of complaints regarding staff responsiveness, hygiene standards, and unprofessional behavior during critical care moments. While many short-term rehab patients report positive outcomes, long-term care experiences appear significantly more inconsistent.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean7.0Activities8.0MedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Warm and friendly staff interactions
  • Supportive environment for short-term rehab

Concerns

  • Staff responsiveness and slow call-bell response times (mentioned by 4 reviewers)
  • Staff observed using cell phones instead of attending to residents (mentioned by 4 reviewers)
  • Poor hygiene and lack of assistance with basic needs (mentioned by 4 reviewers)
  • Inadequate communication regarding medical status and care plans (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(6)'22(2)'24(28)'26(1)

Distribution · 69 analyzed

5
47
4
5
3
1
2
2
1
14

How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard great things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
  • 2How does the nursing team ensure that call bells are answered promptly and that residents receive timely assistance with their personal hygiene and daily needs?
  • 3What is the process for keeping family members updated on changes to a resident's medical status or adjustments to their care plan?
  • 4Could you tell us more about the dining experience and how the facility is working to improve the variety and quality of the meals provided?
  • 5What specific programming and support are in place to ensure the safety and engagement of residents in the memory care unit?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The most important thing anyone wants for their loved one is to be treated with love and dignity. I visit my Mom every day during my lunch hour and see the love and care all the residents receive.

Long-term resident's family · 2019★★☆☆☆

My mom was recently sent there for a 4 week rehab stay. She only received 2 showers in the 4 week period AFTER I filed a grievance against them. She also was not able to regularly brush her teeth.

Rehab patient's family · 2023☆☆☆☆

My dad had dementia and could not vouch for himself. He contract COVID while at Christopher house. They put my dad in a separate room and the aide from second shift was not aware that he was in a separate unit. So in the 20 days he stayed there, they did NOT feed him dinner.

Memory care family member · 2024☆☆☆☆
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
14.4%
MA
16.9%
Worcester
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.3%
MA
16.4%
Worcester
16.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
MA
13.7%
Worcester
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.3%
Better than Avg
Here
16.3%
US
19.5%
MA
19.4%
Worcester
21.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.6%
Mixed vs Avgs
Here
17.6%
US
15.4%
MA
21.3%
Worcester
21.7%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.5%
Worse than Avg
Here
5.5%
US
1.6%
MA
1.9%
Worcester
1.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
MA
77.6%
Worcester
79.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
79.7%
MA
77.7%
Worcester
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.9)
3 complaint-triggered
$8,512 in fines

Christopher House of Worcester has recurring issues with care planning, infection control, and safety hazards across multiple surveys, with families filing complaints that triggered inspections in 2024. The facility has persistent problems with generator/power systems appearing in three separate surveys, suggesting ongoing infrastructure concerns. While all 34 deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.

Aug 29, 2025Routine
8
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 14, 2024Routine
6
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 28, 2024Complaint
3
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 17, 2023Routine
17
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · WidespreadCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Federal Penalties

Fine

Mar 28, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Christopher House of Worcester

Organization Type

nonprofit

Ownership & Management

Key personnel

Hudson Security Corporation5% or Greater Mortgage InterestBauer-Mahoney, SandraW-2 Managing EmployeeCucchiara, MichaelOfficer / DirectorLenzo, DanielOfficer / DirectorMadell, JamesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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