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Nursing HomeMedicaid Investigative

Cross Timbers Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1400 Buena Vista Avenue, Midwest City, OK 73110187 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 26 Google reviews

5
4
3
2
1
Cross Timbers Nursing and Rehabilitation Nursing Home in Midwest City, OK — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (56%)

Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Worst in RIVERS EDGE OPERATIONS chain · $178,463 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

While the facility claims a specialized focus on senior mental health, recent reports of neglect, poor hygiene, and unprofessional staff behavior are deeply concerning. We strongly advise families to review the most recent state survey reports and conduct unannounced visits before considering this facility for a loved one.

Google Reviews

Google Reviews

26 reviews on Google
Cross Timbers Nursing and Rehabilitation faces severe criticism regarding cleanliness, neglect, and unprofessional staff behavior. While some reviewers appreciate the facility's focus on senior mental health, recent feedback highlights significant concerns regarding hygiene, medication management, and poor communication with families.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean1.0Activities3.0Meds1.0Memory5.0Comms1.0ValueN/A

Strengths

  • Specialized focus on senior mental health
  • Occasional compassionate staff members
  • Ongoing facility remodeling efforts

Concerns

  • Neglect and hygiene issues (residents left in soiled briefs) (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
  • Unprofessional staff conduct (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(6)'20(1)'22(1)'24(4)'26(3)

Distribution · 30 analyzed

5
12
4
2
3
2
2
1
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the ongoing remodeling efforts you have underway, how will these improvements specifically impact the cleanliness and hygiene of the resident rooms?
  • 2How does your team ensure that residents are checked frequently for comfort and hygiene throughout the day?
  • 3Since you have a specialized focus on senior mental health, what kind of daily activities or social events are planned to keep residents engaged?
  • 4What is the best way for family members to stay in consistent contact with the nursing staff regarding updates on our loved one?
  • 5Can you walk us through your specific protocols for medication management and how you ensure accuracy during shift changes?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

If you love you family member, don’t put them here, constantly dirty, rude caregivers, they will also leave residents in dirty wet briefs for hours which is neglect.

Family member · 2026☆☆☆☆

It shouldn’t take 12 calls to get this place to answer when you’re checking on a family member. I called recently and a RESIDENT answered the phone!!!!

Family member · 2025☆☆☆☆

I have a sister that has been in this facility for 3 years. It is the worst place to ever put a loved one... She has had many falls due to the fact that they are overmedicating her with blood pressure pills without even checking her BP first

Sibling of resident · 2023☆☆☆☆
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
18%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.7%
Worse than Avg
Here
35.7%
US
19.5%
OK
25.4%
Oklahoma
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
OK
3.3%
Oklahoma
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.4%
OK
17.2%
Oklahoma
17.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
19.4%
OK
17.3%
Oklahoma
18.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OK
94.6%
Oklahoma
92.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
OK
13.8%
Oklahoma
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.1%
Worse than Avg
Here
71.1%
US
81.8%
OK
75.0%
Oklahoma
78.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
6penalties
Well below state avg (7.2)
20 complaint-triggered
$178,463 in fines

This facility has concerning complaint-triggered patterns, with families filing reports about abuse protection, accident prevention, and care planning issues that have occurred multiple times. The primary problem areas involve protecting residents from abuse and neglect, maintaining safe environments to prevent accidents, and proper care planning and assessment. While all deficiencies show correction dates, the recurring nature of complaints about resident safety and the facility's failure to adequately protect vulnerable residents from harm suggests ongoing systemic issues that families should carefully consider.

Feb 26, 2025Routine
8
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 6, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 23, 2024Routine
11
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 15, 2024Complaint
4
0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0661Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 16, 2023Routine
17
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 16, 2023Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Payment Denial

Feb 26, 2025

7-day denial

Payment Denial

Aug 23, 2024

10-day denial

Fine

Nov 16, 2023

$126,808

Payment Denial

Nov 16, 2023

48-day denial

Fine

May 17, 2023

$51,655

Payment Denial

May 17, 2023

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cross Timbers Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Skyblue Healthcare

Chain Size

10 facilities nationwide

Chain avg rating: 2.3/5 · Rank 7 of 7 (Worst)

Ownership & Management

Owners

Rivers Edge Operations LLC

Owner · Organization

100%

Rivers Edge Partners LLC

Owner (parent company) · Organization

Ganz, David

Owner (parent company)

Kravetz, Avrohom

Owner (parent company)

Oelbaum, Yitzchok

Owner (parent company)

Retter, S. Aryeh

Owner (parent company)

Key personnel

Vasser, ChrishunaW-2 Managing EmployeeGanz, DavidOfficer / DirectorGanz, DavidManagerOelbaum, YitzchokManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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