Cross Timbers Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Worst in RIVERS EDGE OPERATIONS chain · $178,463 in fines · Very few deficiencies
What this means for your family
While the facility claims a specialized focus on senior mental health, recent reports of neglect, poor hygiene, and unprofessional staff behavior are deeply concerning. We strongly advise families to review the most recent state survey reports and conduct unannounced visits before considering this facility for a loved one.
Google Reviews
Google Reviews
26 reviews on Google“Cross Timbers Nursing and Rehabilitation faces severe criticism regarding cleanliness, neglect, and unprofessional staff behavior. While some reviewers appreciate the facility's focus on senior mental health, recent feedback highlights significant concerns regarding hygiene, medication management, and poor communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Specialized focus on senior mental health
- Occasional compassionate staff members
- Ongoing facility remodeling efforts
Concerns
- Neglect and hygiene issues (residents left in soiled briefs) (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Unprofessional staff conduct (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the ongoing remodeling efforts you have underway, how will these improvements specifically impact the cleanliness and hygiene of the resident rooms?
- 2How does your team ensure that residents are checked frequently for comfort and hygiene throughout the day?
- 3Since you have a specialized focus on senior mental health, what kind of daily activities or social events are planned to keep residents engaged?
- 4What is the best way for family members to stay in consistent contact with the nursing staff regarding updates on our loved one?
- 5Can you walk us through your specific protocols for medication management and how you ensure accuracy during shift changes?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“If you love you family member, don’t put them here, constantly dirty, rude caregivers, they will also leave residents in dirty wet briefs for hours which is neglect.”
“It shouldn’t take 12 calls to get this place to answer when you’re checking on a family member. I called recently and a RESIDENT answered the phone!!!!”
“I have a sister that has been in this facility for 3 years. It is the worst place to ever put a loved one... She has had many falls due to the fact that they are overmedicating her with blood pressure pills without even checking her BP first”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered patterns, with families filing reports about abuse protection, accident prevention, and care planning issues that have occurred multiple times. The primary problem areas involve protecting residents from abuse and neglect, maintaining safe environments to prevent accidents, and proper care planning and assessment. While all deficiencies show correction dates, the recurring nature of complaints about resident safety and the facility's failure to adequately protect vulnerable residents from harm suggests ongoing systemic issues that families should carefully consider.
Feb 26, 2025Routine8
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 23, 2024Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 15, 2024Complaint4
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2023Routine17
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Payment Denial
Feb 26, 2025
7-day denial
Payment Denial
Aug 23, 2024
10-day denial
Fine
Nov 16, 2023
$126,808
Payment Denial
Nov 16, 2023
48-day denial
Fine
May 17, 2023
$51,655
Payment Denial
May 17, 2023
20-day denial
Ownership & Operations
Who Operates This Facility
Cross Timbers Nursing and Rehabilitation
for profit
Chain Affiliation
Skyblue Healthcare
10 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Rivers Edge Operations LLC
Owner · Organization
Rivers Edge Partners LLC
Owner (parent company) · Organization
Ganz, David
Owner (parent company)
Kravetz, Avrohom
Owner (parent company)
Oelbaum, Yitzchok
Owner (parent company)
Retter, S. Aryeh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit crosstimbersnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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