Community Care Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 11.0)
Below average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · $60,050 in fines · Abuse citation
What this means for your family
While recent reviews suggest that new management has improved the facility's cleanliness and atmosphere, the history of serious complaints regarding medical care and maintenance is concerning. We strongly recommend conducting an unannounced tour and specifically inspecting the condition of the resident rooms and furniture before making a decision.
Google Reviews
Google Reviews
43 reviews on Google“Community Care Nursing Center presents a polarized experience, with recent reviews highlighting significant improvements under new management, while older and some recent negative reports cite serious concerns regarding cleanliness, staff professionalism, and basic care standards. Families should be aware of a history of complaints involving facility maintenance and responsiveness, despite recent positive feedback praising the updated environment and staff attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Attentive and professional nursing staff
- Engaging activities and social programs
- Responsive social services team
Concerns
- Unprofessional or lazy staff behavior (mentioned by 6 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 5 reviewers)
- Cold or poor quality meals (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through your current staffing model and how you ensure timely responses to call lights throughout the day and night?
- 2I noticed the facility has had some recent state violations; what specific steps is the leadership team taking to address these findings and improve the overall quality of care?
- 3Regarding the dining experience, what measures are in place to ensure that meals are served at the proper temperature and meet the nutritional preferences of the residents?
- 4Since medication management is a critical part of my loved one's health, could you explain the protocols your nursing team follows to ensure accuracy and consistency?
- 5I see that you actively engage with families through your online review responses; how do you incorporate that feedback into your daily operations to improve the resident experience?
- 6With a large capacity of 204 residents, how do you ensure that the social and activity programs remain personalized and engaging for each individual?
Personalized based on this facility's data
Key Review Excerpts
“I was pleasantly greeted at the front desk by the receptionist before I toured for a family member . I try not to alert the facility before I've been touring, I walked into diligent housekeeping in well lit floors.”
“I had a very positive experience with this nursing home. The staff are attentive, compassionate, and truly go above and beyond to ensure residents feel comfortable and cared for. The facility is always clean, well-maintained, and has a welcoming atmosphere.”
“I had a family member at this facility in February 2026 and absolutely did not like it at all. there was some kind of white powdery substance in the drawer for bed bugs and I may add some of the drawer were broken.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with 19 family-triggered complaints, including recent allegations of resident abuse and neglect in 2025. The most recurring problems involve medication management, resident safety, and environmental conditions. While the facility corrects deficiencies when cited, the pattern of repeated complaints about protecting residents from abuse suggests ongoing care quality issues that warrant careful consideration before placement.
Sep 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 13, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 2, 2024Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Sep 5, 2025
$72,230
Payment Denial
Sep 5, 2025
7-day denial
Fine
May 7, 2025
$51,701
Payment Denial
May 7, 2025
6-day denial
Fine
Oct 4, 2023
$8,349
Ownership & Operations
Who Operates This Facility
Community Care Nursing Center
for profit
Ownership & Management
Owners
Laureate Chicagoland Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit communitycarecntr.com
Medicare data downloads
Original nursing home datasets
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