Keller Oaks Healthcare Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy team. Still worth an in-person visit.
based on 217 Google reviews
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What this means for your family
This facility is an excellent choice if your primary goal is intensive physical rehabilitation, as the therapy team is consistently praised. However, if your loved one requires high-dependency nursing care, you must closely monitor hygiene and call-light response times, as several families have reported significant lapses in basic care and staffing.
Google Reviews
Google Reviews
217 reviews on Google“Keller Oaks is highly regarded by many for its exceptional physical therapy and rehabilitation programs, with several families reporting significant mobility improvements for their loved ones. However, there are serious, recurring allegations regarding nursing neglect, including issues with hygiene, pressure wounds, and slow response to call lights. While the facility's physical appearance is often praised, families should be cautious of reports concerning inconsistent staffing levels and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Clean and well-maintained facility appearance
- Compassionate and professional nursing staff members
- Welcoming and friendly administrative personnel
Concerns
- Slow response times to call lights and nursing requests (mentioned by 4 reviewers)
- Issues with patient hygiene and cleanliness (soiled linens/diapers) (mentioned by 3 reviewers)
- Inconsistent communication from management and case managers (mentioned by 3 reviewers)
- Staffing shortages, particularly on weekends or night shifts (mentioned by 3 reviewers)
- Unpleasant odors (urine) in certain areas of the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that often address specific staff members or departments mentioned in the reviews. For negative feedback, they use a professional, empathetic tone that focuses on investigation and commitment to improvement.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy team; could you tell us more about how they work with residents to regain their strength?
- 2How do you ensure that communication remains consistent between the nursing staff, management, and family members regarding daily care updates?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents' hygiene and linen changes are handled on a regular schedule?
- 4Can you describe the dining experience here, including how much input residents have in their meal options and the quality of the food provided?
- 5What is the process for handling medical emergencies or urgent care needs during the night shifts or over the weekends?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is unlike any I’ve seen. I would want my loved ones to be here because of the amazing therapist’s and therapist assistants.”
“My mother was left for hours dirty and unchanged. He went in with a dime size wound on his rear end 30 days later he left with a stage 4 pressure wound.”
“The staff are always so friendly!! Love the location... in the city with a country feel!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Keller Oaks Healthcare Center has recurring issues with medication management, resident care assistance, and accommodating resident preferences, with seven complaint-triggered deficiencies indicating families have filed reports about care concerns. The facility shows repeated problems across multiple surveys in the same care areas, though all deficiencies have correction dates from the provider. Families should carefully evaluate whether persistent patterns in core care areas meet their loved one's needs.
Mar 31, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2025Routine4
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 8, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 10, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 23, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
POWDERHORN MOUNTAIN HEALTHCARE LLC
ASHLIE BINDER
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 40 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit kelleroakshealth.com
Medicare data downloads
Original nursing home datasets
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