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Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and physical therapy team. Still worth an in-person visit.
based on 218 Google reviews
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Keller Oaks Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and physical therapy team and clean and well-maintained facility appearance. Review the component ratings and current source records before deciding.
Keller Oaks is highly regarded by many for its exceptional physical therapy and rehabilitation programs, with several families reporting significant mobility improvements for their loved ones. However, there are serious, recurring allegations regarding nursing neglect, including issues with hygiene, pressure wounds, and slow response to call lights. While the facility's physical appearance is often praised, families should be cautious of reports concerning inconsistent staffing levels and communication gaps.
Quality Themes
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Rating Trends
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Distribution · 214 analyzed
The owner provides highly personalized responses that often address specific staff members or departments mentioned in the reviews. For negative feedback, they use a professional, empathetic tone that focuses on investigation and commitment to improvement.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is unlike any I’ve seen. I would want my loved ones to be here because of the amazing therapist’s and therapist assistants.”
“The staff are always so friendly!! Love the location... in the city with a country feel!”
“They had a party for Valentine’s Day for the residence and visitors, and he was awesome playing the guitar singing.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Keller Oaks Healthcare Center has recurring issues with medication management, resident care assistance, and accommodating resident preferences, with seven complaint-triggered deficiencies indicating families have filed reports about care concerns. The facility shows repeated problems across multiple surveys in the same care areas, though all deficiencies have correction dates from the provider. Families should carefully evaluate whether persistent patterns in core care areas meet their loved one's needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Eastland Memorial Hospital District
for profit
POWDERHORN MOUNTAIN HEALTHCARE LLC
ASHLIE BINDER
The Ensign Group
346 facilities nationwide
Chain avg rating: 2.9/5 · Rank 40 of 84
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
218 reviews from families & visitors
Official Website
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