Discovery Village at Southlake
Families consistently rate this highly — reviewers highlight exceptional and long-tenured management and nursing staff. Schedule a visit to confirm the fit.
based on 154 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-end, beautiful environment with a highly praised Memory Care team. However, if your loved one requires skilled nursing or rehabilitation, you must investigate the facility's nighttime staffing levels and medication protocols, as multiple families have reported dangerous delays in care and medical oversight during overnight hours.
Google Reviews
Google Reviews
154 reviews on GoogleDiscovery Village at Southlake is highly regarded by many families for its beautiful, hotel-like atmosphere and the exceptional care provided by long-tenured staff, particularly in the Memory Care and Assisted Living wings. However, there are serious, recurring allegations regarding inadequate nighttime staffing, neglectful hygiene care, and medical mismanagement in the skilled nursing and rehab sections. Families should weigh the high praise for the community's environment against critical reports of slow response times to call lights.
Quality Themes
Tap a score for detailsStrengths
- Exceptional and long-tenured management and nursing staff
- Beautiful, well-maintained, and upscale facility
- Compassionate and attentive Memory Care programming
- Smooth transition and move-in processes
Concerns
- Inadequate nighttime staffing and slow response to call lights (mentioned by 5 reviewers)
- Neglect regarding personal hygiene and diaper changes (mentioned by 2 reviewers)
- Issues with medication management and medical oversight (mentioned by 3 reviewers)
- Lack of communication regarding billing or administrative issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how long many of your management and nursing staff members have been with the community; how does that continuity of care benefit the residents here?
- 2With the beautiful, upscale environment you have here, what kind of daily activities or social outings do you organize to keep residents engaged?
- 3Could you walk me through your specific process for medication management and how you ensure oversight is consistent throughout the day and night?
- 4What is your protocol for responding to call lights during the overnight hours to ensure residents are attended to promptly?
- 5How does the care team approach personal hygiene and daily care routines to ensure every resident's dignity and comfort are maintained?
- 6Regarding the dining experience, how much flexibility is there with meal times and menu options to suit individual preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Discovery Village Memory Care took excellent care of our mother. The Memory Care Director Aime Lulu is very attentive and caring.”
“For 8 to 10000 a month youd think my mother would get her shower 2 or 3 times a week. I went to visit her and she told me that she hasn't been offered a shower since Christmas”
“The staff and medical professionals are wonderful —many of them have been with the facility for over 10 years, which speaks volumes about their commitment and stability.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Discovery Village at Southlake's most recent comprehensive inspection on April 01, 2024, showed no violations of state standards. Additionally, there are no enforcement actions currently on record for this facility.
Apr 1, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Dsl Tenant II, LLC
for profit
AMERICAN TRUST SENIOR CARE, LLC
OKECHUKWU ANAGBOR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit discoveryvillagesouthlake.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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