Discovery Village at Southlake
Strong Medicare quality ratings; families often praise compassionate memory care staff. Still worth an in-person visit.
based on 144 Google reviews
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What this means for your family
This facility is an excellent choice for assisted living and memory care due to its beautiful environment and highly praised directors. However, if your loved one requires skilled nursing or rehabilitation, you must closely monitor nighttime staffing levels and hygiene care, as several families have reported significant neglect in those specific departments.
Google Reviews
Google Reviews
144 reviews on Google“Discovery Village at Southlake is highly regarded by many families for its beautiful, hotel-like atmosphere and its compassionate memory care and assisted living teams. However, there are serious, recurring allegations regarding inadequate nighttime staffing, neglect in hygiene/toileting, and inconsistent medication management in the skilled nursing and rehab wings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care staff
- Beautiful, well-maintained facility
- Professional and welcoming administration
- Strong physical therapy and rehab programs
Concerns
- Inadequate nighttime staffing and slow response to call lights (mentioned by 4 reviewers)
- Neglect regarding hygiene, including infrequent diaper changes and bathing (mentioned by 3 reviewers)
- Inconsistent medication management and monitoring (mentioned by 2 reviewers)
- Poor communication from administration regarding billing or care updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the memory care staff is; could you tell us more about how they engage residents during daily activities?
- 2With the facility being so beautifully maintained, what specific routines are in place to ensure resident hygiene and personal care are handled consistently throughout the day?
- 3How does the nursing team manage medication administration and monitoring, especially during the overnight hours?
- 4What is the process for communicating important care updates or billing changes to family members to ensure we stay in the loop?
- 5In the event of a medical emergency during the night, how is the staff response organized to ensure quick assistance?
- 6We'd love to hear more about the dining experience and how the meal service is structured for the residents.
Personalized based on this facility's data
Key Review Excerpts
“The staff at Discovery Village Memory Care took excellent care of our mother. The Memory Care Director Aime Lulu is very attentive and caring.”
“The facility is clean every time I am in there. Safety is paramount. Any time I have had a question regarding anything it has been quickly and efficiently taken care of.”
“For 8 to 10000 a month youd think my mother would get her shower 2 or 3 times a week. I went to visit her and she told me that she hasn't been offered a shower since Christmas”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
7
measures
3
measures
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies in medication management and care planning. This facility shows recurring issues across safety systems, food service, and care planning that persist across multiple surveys from 2023-2025. While the facility corrects identified problems, the pattern of repeated deficiencies in core care areas and ongoing complaint-triggered violations suggests potential quality concerns families should investigate during visits.
Nov 12, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 11, 2025Routine12
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 14, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Sep 29, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 20, 2023Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Sep 29, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Dsl Tenant II, LLC
for profit
AMERICAN TRUST SENIOR CARE, LLC
LANCE DUNCAN
Ownership & Management
Owners
Hcri Tucson Properties INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit discoveryvillagesouthlake.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
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