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Nursing HomeMedicaid Investigative

The Carlyle at Stonebridge Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

170 Stonebridge Lane, Southlake, TX 76092112 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 573 Google reviews

5
4
3
2
1
The Carlyle at Stonebridge Park Nursing Home in Southlake, TX — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (64%)

Above average in Texas · Below recommended RN staffing · $125,895 in fines

Source: Medicare data

What this means for your family

The facility excels in rehabilitation therapy and the admissions process, making the initial transition very smooth for families. However, you must closely monitor clinical care, as multiple families have reported dangerous delays in medication and hygiene neglect. We recommend asking specifically about their protocol for call-bell response times and weekend staffing levels.

Google Reviews

Google Reviews

573 reviews on Google
Families considering The Carlyle at Stonebridge Park will find a facility highly praised for its exceptional marketing and admissions staff, particularly Jade, and its high-quality rehabilitation and therapy services. However, there are significant, recurring reports of serious medical neglect, including delayed medication administration, poor wound care, and inadequate response to call bells. While some residents experience excellent care from specific nurses, others report severe issues with staffing shortages and hygiene.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean5.0Activities9.0Meds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional admissions and marketing staff (specifically Jade)
  • High-quality physical and occupational therapy teams
  • Excellent wound care nursing specialists
  • Clean and modern facility appearance
  • Friendly and compassionate dietary/kitchen staff

Concerns

  • Delayed medication administration and slow response to call bells (mentioned by 4 reviewers)
  • Inadequate staffing levels and high staff turnover (mentioned by 2 reviewers)
  • Issues with hygiene and wound care neglect (mentioned by 3 reviewers)
  • Poor communication from administration regarding billing or updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82025(143)4.42026(94)

Distribution · 237 analyzed

5
212
4
3
3
3
2
1
1
18
96 reviews posted between Jul 10, 2025Jul 11, 2025 · 96 were 5-star
30 reviews posted between May 7, 2026May 7, 2026 · 30 were 5-star
29 reviews posted between Mar 2, 2026Mar 7, 2026 · 27 were 5-star

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on a small set of repetitive templates for 5-star reviews, often using the exact same phrasing multiple times. For negative reviews, the response pattern shifts to a standardized corporate redirection, directing users to an email address for investigation.

Questions for Your Tour

  • 1We've heard wonderful things about the admissions team and Jade; how will you help our family navigate the transition into the facility?
  • 2With the high praise for your wound care specialists, what specific protocols do you have in place to ensure skin integrity and hygiene for every resident?
  • 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 4Since the therapy teams are such a strength here, how often will our loved one participate in physical or occupational therapy sessions?
  • 5What is the process for communicating important updates or billing information to family members to ensure we are always in the loop?
  • 6How do the dietary and kitchen staff work with residents to accommodate specific nutritional needs or personal preferences?

Personalized based on this facility's data


Key Review Excerpts

Yolanda worked miracles on my father’s skin tears and open sores. She is a healing ANGEL!!

Rehab patient's family · 2026★★★★

The biggest issue is staffing. There are new faces every single day. The turnover is constant, and the staff that are there look completely overwhelmed.

Long-term resident's family · 2026☆☆☆☆

Jade Smart made me feel at home! She was always on top of things, whenever I had any concerns! She’s the glue holding this place together!

Long-term resident's family · 2025★★★★★
Source: 573 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.3%
TX
14.9%
Tarrant
12.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
14.4%
TX
16.1%
Tarrant
13.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Tarrant
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.4%
TX
14.2%
Tarrant
14.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
TX
9.4%
Tarrant
8.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Tarrant
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Tarrant
89.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
TX
89.2%
Tarrant
91.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
TX
1.5%
Tarrant
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Above state avg (9.1)
17 complaint-triggered
$125,895 in fines

This facility shows concerning patterns with frequent family complaints triggering 18 of 39 deficiencies across multiple surveys. Recurring issues include medication management, care planning, and family notification failures, with problems persisting over time rather than being fully resolved. While the facility reports correcting violations, the repeated nature of complaints in core care areas suggests ongoing quality concerns that warrant careful evaluation during any visit.

Jan 8, 2026Routine
11
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 1, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 22, 2025Complaint
1
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 24, 2025Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0693Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jan 21, 2025Complaint
1
0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Oct 3, 2024Routine
10
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Aug 22, 2025

$113,246

Fine

Sep 20, 2023

$12,649

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallas County Hospital District

Organization Type

for profit

Management Company

CARLYLE HEALTH CARE CENTER LTD CO

Administrator

MICHAEL WASHINGTON

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 25 of 37

Ownership & Management

Owners

Dallas County Hospital District

Owner · Organization

100%

Key personnel

Castaneda, EdmundoOfficer / DirectorCerise, FrederickOfficer / DirectorCarlyle Health Care Center Ltd CoManagerWashington, MichaelManagerCarlyle Health Care Center Ltd CoAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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