The Carlyle at Stonebridge Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 573 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (64%)
Above average in Texas · Below recommended RN staffing · $125,895 in fines
What this means for your family
The facility excels in rehabilitation therapy and the admissions process, making the initial transition very smooth for families. However, you must closely monitor clinical care, as multiple families have reported dangerous delays in medication and hygiene neglect. We recommend asking specifically about their protocol for call-bell response times and weekend staffing levels.
Google Reviews
Google Reviews
573 reviews on Google“Families considering The Carlyle at Stonebridge Park will find a facility highly praised for its exceptional marketing and admissions staff, particularly Jade, and its high-quality rehabilitation and therapy services. However, there are significant, recurring reports of serious medical neglect, including delayed medication administration, poor wound care, and inadequate response to call bells. While some residents experience excellent care from specific nurses, others report severe issues with staffing shortages and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional admissions and marketing staff (specifically Jade)
- High-quality physical and occupational therapy teams
- Excellent wound care nursing specialists
- Clean and modern facility appearance
- Friendly and compassionate dietary/kitchen staff
Concerns
- Delayed medication administration and slow response to call bells (mentioned by 4 reviewers)
- Inadequate staffing levels and high staff turnover (mentioned by 2 reviewers)
- Issues with hygiene and wound care neglect (mentioned by 3 reviewers)
- Poor communication from administration regarding billing or updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for 5-star reviews, often using the exact same phrasing multiple times. For negative reviews, the response pattern shifts to a standardized corporate redirection, directing users to an email address for investigation.
Questions for Your Tour
- 1We've heard wonderful things about the admissions team and Jade; how will you help our family navigate the transition into the facility?
- 2With the high praise for your wound care specialists, what specific protocols do you have in place to ensure skin integrity and hygiene for every resident?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4Since the therapy teams are such a strength here, how often will our loved one participate in physical or occupational therapy sessions?
- 5What is the process for communicating important updates or billing information to family members to ensure we are always in the loop?
- 6How do the dietary and kitchen staff work with residents to accommodate specific nutritional needs or personal preferences?
Personalized based on this facility's data
Key Review Excerpts
“Yolanda worked miracles on my father’s skin tears and open sores. She is a healing ANGEL!!”
“The biggest issue is staffing. There are new faces every single day. The turnover is constant, and the staff that are there look completely overwhelmed.”
“Jade Smart made me feel at home! She was always on top of things, whenever I had any concerns! She’s the glue holding this place together!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering 18 of 39 deficiencies across multiple surveys. Recurring issues include medication management, care planning, and family notification failures, with problems persisting over time rather than being fully resolved. While the facility reports correcting violations, the repeated nature of complaints in core care areas suggests ongoing quality concerns that warrant careful evaluation during any visit.
Jan 8, 2026Routine11
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Oct 3, 2024Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Aug 22, 2025
$113,246
Fine
Sep 20, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
CARLYLE HEALTH CARE CENTER LTD CO
MICHAEL WASHINGTON
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 25 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
573 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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