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Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 76 Google reviews
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Public Google reviewers rate Ellery Arbor Memory Care highly. Reviewers highlight: compassionate and attentive staff, beautifully renovated and modern decor. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Ellery Arbor is widely praised for its welcoming, renovated environment and a compassionate leadership team that assists families with smooth transitions. While many families report high levels of satisfaction with the caring staff, some reviewers have raised serious concerns regarding inconsistent adherence to care plans and occasional understaffing.
Quality Themes
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Concerns
Rating Trends
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Distribution · 82 analyzed
The owner provides highly personalized and warm responses to 5-star reviews, often mentioning specific staff members and family members by name. For negative reviews, they utilize a consistent, professional template focused on their 'resident-first philosophy' and a desire to improve.
Personalized based on this facility's data
Key Review Excerpts
“The caregivers are loving and really know the residents. We have been so blessed to have her reside here. The updated decor is also very welcoming and cozy.”
“Tracie Miller was our initial contact and was extremely helpful and reassuring during an overwhelming time for us. The entire staff is caring and respectful to both residents and their families.”
“The caregivers are kind and caring but they are understaffed and work double shifts. It is impossible to have them follow through on my mother’s individual care plan to offer a shower every day.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on April 4, 2022, identified several Life Safety Code violations related to fire safety, electrical systems, and emergency preparedness. While multiple issues were noted, the facility has since documented corrections for these items as of June 2022, and no formal enforcement actions are currently on record.
Health Code (1 violations) | Life Safety Code (10 violations)
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to ensure the power source for a fire alarm was a dedicated circuit in the facility's electrical system and that the fire alarm had a secondary, emergency power source.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
No specific violation text provided for this date.
The facility failed to provide proper locking devices
The facility failed to have and enforce a smoking policy.
The facility failed to correct a site or building condition that was a fire, health, or physical hazard.
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
Welltower Tcg Ridea Tenant, LLC
for profit
SAGORA SENIOR LIVING, INC
JESSICA MARTINEZ
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76 reviews from families & visitors
Official Website
Visit elleryarborlife.com
TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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