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Assisted Living

Juniper Glen Alzheimer's Special Care Center

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

8820 Transit Road, East Amherst, NY 1405166 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.2/5

based on 19 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for families seeking specialized expertise in managing severe dementia behaviors and a warm, person-centered environment. While there were significant management and communication failures in the past, recent reviews indicate a successful turnaround under new ownership.

Google Reviews

Google Reviews

19 reviews on Google
Families can expect a highly compassionate and attentive staff that excels at managing difficult dementia-related behaviors and creating a warm, homey atmosphere. While the facility has faced significant historical challenges with management turnover and communication, recent reviews suggest a much more stable and positive environment under new ownership.

Quality Themes

FoodN/AStaff9.0Clean8.0Activities9.0MedsN/AMemory10.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Expertise in managing severe dementia behaviors
  • Beautiful, homey, and safe facility design
  • Engaging monthly activity calendars

Concerns

  • Historical issues with management turnover and communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.4'18(5)5.01.0'20(1)4.05.0'22(1)5.05.0'25(1)5.0'26(2)

Distribution · 19 analyzed

5
15
4
0
3
0
2
0
1
4

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how much care you put into responding to families' feedback; how do you typically incorporate family suggestions into the care plans here?
  • 2With 66 residents in the community, how do you ensure each person receives personalized attention during their daily routines?
  • 3What kind of specialized activities or sensory programs do you have specifically designed for the Alzheimer's memory care unit?
  • 4How is the medical staff structured to handle urgent health changes or emergencies during the overnight hours?
  • 5How do the staff members help residents navigate transitions or moments of confusion during the day?
  • 6Can you tell us more about how the dining experience is tailored to meet the specific dietary or cognitive needs of the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff is incredible-really able to proficiently handle really difficult behaviors that either stem from or are exacerbated by severe dementia.

Memory care family member · 2024★★★★★

Extremely caring and attentive staff. Although you can’t reverse the affects of Alzheimer’s and dementia, Juniper Glen has ensured my Mom is ensuring that the moments she is living in are happy.

Memory care family member · 2024★★★★★

The facility is beautiful, with a warm and homey atmosphere. Staff members know Mom and all of their residents by name; their staff demonstrates a culture of kindness, patience and care.

Memory care family member · 2021★★★★★
Source: 19 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

15total
31deficiencies

Key Findings

31 violations from 15 inspections

Nov 18, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 10, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 28, 2025Complaint
487.7 (d) (1) (i)

Resident services

Jul 29, 2025Other
485.11 (b)

Records and reports

Mar 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 16, 2025Complaint
487.7 (f) (11) (iii)

Resident services

1001.8 (a)

Consumer and resident protections.

487.7 (d) (11)

Resident services

1001.11 (c) (2) (i-iv)

Personnel.

487.7 (d) (12-13)

Resident services

487.4 (c) (5)

Admission standards

1001.10 (l)(1)

Medication management.

487.12 (f)

Disaster and emergency planning

487.11 (k) (1-3)

Environmental standards

487.4 (a)

Admission standards

1001.10 (i) (5-8)

Resident services.

Apr 8, 2024Complaint
487.7 (d) (1) (x)

Resident services

1001.10 (i) (5-8)

Resident services.

1001.7 (k) (5)

Admission and retention standards.

487.7 (d) (11)

Resident services

1001.10 (j) (1)

Resident services.

Jan 11, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Amherst Care Group, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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