Nursing HomeMedicaid

Canterbury Woods

A middle-range Medicare rating. Review each component and visit in person before deciding.

725 Renaissance Drive, Williamsville, NY 14221|50 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 83 Google reviews

(716) 929-5800 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 54%
RN turnover reported at 67%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Canterbury Woods has a middle-range Medicare overall rating. Strengths include beautiful, well-maintained grounds and amenities. Some reviewers note concerns about neglect and lack of compassion in skilled nursing care (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

83 public Google reviews available

Canterbury Woods is highly regarded for its beautiful, state-of-the-art facilities and a staff that many find exceptionally kind and caring. However, there are serious, recurring allegations regarding neglect and inadequate pain management within the skilled nursing wing, as well as concerns regarding insufficient activity programming.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained grounds and amenities
Kind and attentive nursing staff
Impressive dining room experience
High-quality independent living facilities

Concerns

Neglect and lack of compassion in skilled nursing care (mentioned by 2 reviewers)
Inadequate pain management and medication delays
Lack of organized daily activities and resident engagement
Insufficient staffing during night shifts or weekends

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With such a strong staffing rating, how do you ensure that the caregivers are able to spend meaningful, one-on-one time with each resident?
2I noticed the facility is very responsive to feedback from families; how does the administration typically involve families when making improvements to care?
3Could you walk me through the specific protocols the nursing team follows if a medical emergency occurs during the overnight shift?
4What steps are currently being taken to address the recent state inspection findings and ensure the facility is meeting all safety standards?
5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
6How do you manage the balance of clinical care and nutrition to ensure residents are getting both their medical needs and their dietary preferences met?

Personalized based on this facility's data

Key Review Excerpts

“My Dads stay at Canterbury Woods was nothing less than Amazing!!! The staff was extremley kind and very helpful!”

Long-term resident's family · 2026★★★★★

“The skilled nursing care is terrible. People move into independent living with the promise of “life care”. The end of life care is deplorable due to patient neglect.”

Family member · 2025★☆☆☆☆

“The building, resident’s rooms, theater and grounds are gorgeous. The dining room is equally as impressive. However it is greatly lacking in simple daily activities...”

Resident/Visitor · 2025★★☆☆☆

Source: 31 Google reviews in the current analysis set; Google reports 83 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.70hrs

94%

Registered nurses for medical care

Total Nursing

4.48hrs

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility33.3%

Worse than Avg

Here

33.3%

19.5%

13.2%

Erie

13.8%

Residents with depression symptoms

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

12.8%

19.5%

Erie

8.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility21.9%

Worse than Avg

Here

21.9%

15.4%

13.7%

Erie

14.7%

Residents whose walking got worse

↓ Lower is better

This Facility20.0%

Worse than Avg

Here

20.0%

14.1%

12.5%

Erie

16.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

93.5%

91.5%

Erie

92.6%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility10.9%

Worse than Avg

Here

10.9%

4.6%

6.5%

Erie

7.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.1%

Better than Avg

Here

87.1%

82.0%

77.4%

Erie

83.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.7%

Better than Avg

Here

85.7%

79.8%

78.8%

Erie

80.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.3%

Worse than Avg

Here

3.3%

1.6%

1.2%

Erie

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

18findings in history

Latest survey: 5 · near NY avg (7.6)

2 complaint-triggered findings

Canterbury Woods has concerning deficiencies including families filing complaints about abuse protection and incident reporting in January 2025. The facility shows recurring issues with fire safety systems, electrical equipment maintenance, and abuse prevention policies across multiple surveys from 2021 to 2025. While all deficiencies have correction dates, the recent complaint-triggered violations regarding resident protection warrant careful consideration during any visit.

Jan 8, 2025Routine6 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 8, 2025Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 2, 2023Routine7 findings

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 30, 2021Routine3 findings

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0804Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Canterbury Woods

Organization Type

nonprofit

Ownership & Management

Key personnel

Belter, PaulOfficer / DirectorCarballada, GregoryOfficer / DirectorFrederick, RhondaOfficer / DirectorHunt, LauraOfficer / DirectorMohney, KatherineOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(716) 929-5800

williamsville.canterburywoods.org

725 Renaissance Drive

Williamsville, NY 14221

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

83 reviews from families & visitors

Official Website

Visit williamsville.canterburywoods.org

Medicare data downloads

Original nursing home datasets

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