Canterbury Woods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record
What this means for your family
The facility offers a beautiful, resort-like environment that is excellent for independent living. However, if you are seeking skilled nursing or rehab, you must investigate their medication management and night-shift staffing closely, as multiple families have reported serious lapses in care.
Google Reviews
Google Reviews
82 reviews on Google“Canterbury Woods is highly regarded for its beautiful, state-of-the-art facilities and a staff that many find exceptionally kind and caring. However, there are serious, recurring allegations regarding neglect and inadequate pain management within the skilled nursing wing, as well as concerns regarding insufficient activity programming.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and amenities
- Kind and attentive nursing staff
- Impressive dining room experience
- High-quality independent living facilities
Concerns
- Neglect and lack of compassion in skilled nursing care (mentioned by 2 reviewers)
- Inadequate pain management and medication delays
- Lack of organized daily activities and resident engagement
- Insufficient staffing during night shifts or weekends
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a strong staffing rating, how do you ensure that the caregivers are able to spend meaningful, one-on-one time with each resident?
- 2I noticed the facility is very responsive to feedback from families; how does the administration typically involve families when making improvements to care?
- 3Could you walk me through the specific protocols the nursing team follows if a medical emergency occurs during the overnight shift?
- 4What steps are currently being taken to address the recent state inspection findings and ensure the facility is meeting all safety standards?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 6How do you manage the balance of clinical care and nutrition to ensure residents are getting both their medical needs and their dietary preferences met?
Personalized based on this facility's data
Key Review Excerpts
“My Dads stay at Canterbury Woods was nothing less than Amazing!!! The staff was extremley kind and very helpful!”
“The skilled nursing care is terrible. People move into independent living with the promise of “life care”. The end of life care is deplorable due to patient neglect.”
“They can’t even do basic pain management. They let my mom wait 2 days in severe post surgery pain without any meds, saying the meds aren’t here from pharmacy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canterbury Woods has concerning deficiencies including families filing complaints about abuse protection and incident reporting in January 2025. The facility shows recurring issues with fire safety systems, electrical equipment maintenance, and abuse prevention policies across multiple surveys from 2021 to 2025. While all deficiencies have correction dates, the recent complaint-triggered violations regarding resident protection warrant careful consideration during any visit.
Jan 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 8, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 2, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 30, 2021Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Canterbury Woods
nonprofit
Ownership & Management
Owners
Episcopal Church Home & Affiliates, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit williamsville.canterburywoods.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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