The Amberleigh
Families consistently rate this highly — reviewers highlight warm, friendly, and attentive staff. Schedule a visit to confirm the fit.
based on 153 Google reviews
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What this means for your family
While The Amberleigh is often praised for its friendly staff and beautiful apartments, the recent trend of negative reviews regarding food quality, facility cleanliness, and maintenance is concerning. Families should conduct a thorough tour, specifically checking the condition of carpets and common areas, and ask for a detailed explanation of how management plans to address the recurring food service and staffing complaints.
Google Reviews
Google Reviews
153 reviews on Google“The Amberleigh receives praise for its friendly, attentive staff and comfortable, spacious apartments. However, families frequently express significant concerns regarding the poor quality and temperature of food, as well as deteriorating cleanliness and maintenance of the facility. While some residents enjoy the community, others report issues with understaffing and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly, and attentive staff
- Spacious and well-appointed apartments
- Engaging activities and community atmosphere
- Supportive transition and move-in process
Concerns
- Poor food quality, small portions, and cold meals (mentioned by 11 reviewers)
- Facility cleanliness (dirty carpets, odors, stained rugs) (mentioned by 8 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Building maintenance issues (broken pipes, A/C, elevators, exterior ice) (mentioned by 5 reviewers)
- Rising costs and lack of value for services provided (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the management team is very active in responding to community feedback; how do you use resident and family suggestions to improve the dining experience and meal temperatures?
- 2The apartments look lovely and spacious; could you tell us more about how the facility handles routine maintenance and upkeep of the common areas and carpets?
- 3What does a typical day of engaging activities look like for the residents here, and how do you ensure everyone feels part of the community atmosphere?
- 4Could you walk us through your process for medication management and how you ensure staff are able to respond quickly to resident needs at all hours?
- 5Since we are looking for a smooth transition, what specific support do you provide to families during the initial move-in process to help residents settle in?
- 6How do you approach nutritional variety and portion sizes to ensure residents are getting high-quality, appetizing meals every day?
Personalized based on this facility's data
Key Review Excerpts
“The food, however is mostly awful! It’s often cold and much of the time Mom ends up eating soup or a sandwich in her apartment.”
“I can’t count how many times I went to visit my mother and found her filthy sitting in waste. Her room always smelled because they would leave wet and dirty laundry in the hamper for days.”
“The carpets are so dirty with stains everywhere carpet fraying in entryway and in door transitions which is a huge safety risk. One of the main rooms to spend time in has all the chairs pushed up against the wall.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
57 violations from 19 inspections
Dec 22, 2025Complaint
Environmental standards
Sep 29, 2025Complaint17Report
Admission and retention standards
Disaster and emergency procedures
Resident services
General provisions.
Environmental standards
Medication management.
Resident services
Disaster and emergency procedures
Environmental standards
Admission and retention standards.
Resident services
Disaster and emergency procedures
Environmental standards
Structural and environmental standards.
Admission and retention standards
Environmental standards
Structural and environmental standards.
Sep 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025Complaint
Resident services
Feb 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 18, 2024Other
Records and reports
Ownership & Operations
Who Operates This Facility
Csl Amberleigh, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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