Elderwood at Williamsville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (54%)
Below average in NY · Meets national RN staffing standard · Below chain average · $75,553 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility faces consistent, serious reports of neglect and poor responsiveness on evenings and weekends. Families should conduct an unannounced visit during off-hours and specifically ask how the facility ensures timely response to call buttons and hygiene needs.
Google Reviews
Google Reviews
39 reviews on Google“Elderwood at Williamsville receives highly polarized feedback, with a significant number of families reporting severe neglect, poor communication, and understaffing. While some reviewers praise the physical therapy team and occasional compassionate staff members, these positive experiences are frequently overshadowed by reports of residents being left in soiled conditions, unresponsive call buttons, and unprofessional management.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and dedicated physical therapy team
- Occasional compassionate and attentive nursing staff
- Well-maintained, park-like facility grounds
Concerns
- Chronic understaffing leading to long response times for call buttons (mentioned by 8 reviewers)
- Poor hygiene and neglect of basic resident needs (soiled linens, missed baths) (mentioned by 6 reviewers)
- Unprofessional, dismissive, or rude management and staff (mentioned by 5 reviewers)
- Lack of communication with families regarding medical status or personal belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility grounds are quite beautiful and park-like; what kind of outdoor activities or strolls are available for residents?
- 2With the physical therapy team being a highlight for many, how closely do the therapists work with the nursing staff to support a resident's daily mobility?
- 3How do you ensure that call buttons are answered promptly, especially during shift changes or busy periods?
- 4What specific protocols are in place to ensure consistent hygiene, such as regular linen changes and scheduled baths, for every resident?
- 5How does the management team keep families updated on a loved one's medical status and any changes in their personal belongings?
- 6Can you tell us more about the dining experience, specifically how meal quality and nutritional needs are managed daily?
Personalized based on this facility's data
Key Review Excerpts
“The call button takes sometimes an hour or more to answer. Bathroom is dirty. Toilet paper holder is hanging off the wall.”
“My dad, who has Alzheimers, has been left sitting in his urine and completely full diaper multiple times. His bath has been missed twice on allocated bath days.”
“The nurses, nurses aides, physical therapist, social worker and even the girls who delivered her meals were beyond helpful and kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 9 complaints triggering inspections, with concerning reports of abuse/neglect issues and inadequate nursing staffing that persist across multiple surveys. The facility shows recurring problems in three main areas: fire safety systems, food service quality, and basic resident care including mobility assistance and bladder care. While all deficiencies show correction dates, the pattern of repeated complaints and similar issues across different time periods suggests ongoing quality concerns that families should investigate thoroughly during visits.
Jul 22, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 21, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 21, 2025Routine12
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Apr 23, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 21, 2025
$75,553
Ownership & Operations
Who Operates This Facility
Elderwood at Williamsville
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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