Isabella Geriatric Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 206 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in NY · Below recommended RN staffing · $12,735 in fines
What this means for your family
While the physical therapy department is frequently cited as a strength, the facility faces severe, systemic issues regarding understaffing and patient neglect. Families considering this facility should be prepared to provide significant, daily oversight and should ask management specifically about their current staff-to-patient ratios on weekends and night shifts.
Google Reviews
Google Reviews
206 reviews on Google“Isabella Geriatric Center receives highly polarized reviews, with many families reporting severe neglect, chronic understaffing, and poor communication, particularly regarding medical emergencies and basic hygiene. While some reviewers praise the physical therapy department and specific staff members, the recurring reports of residents left in soiled conditions, medication errors, and unresponsiveness from management suggest significant systemic failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some dedicated and compassionate individual nurses
- Flexible visiting hours
- Well-maintained, clean physical campus
Concerns
- Chronic understaffing leading to neglect (mentioned by 28 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 19 reviewers)
- Unresponsive management and poor communication (mentioned by 14 reviewers)
- Inadequate medical oversight and medication errors (mentioned by 9 reviewers)
- Poor food quality (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 705 residents, what specific protocols are in place to ensure consistent, personalized attention for basic daily needs like hygiene and grooming?
- 2I noticed the facility has a strong physical therapy department; how is that care coordinated with the nursing staff to ensure residents maintain their mobility throughout the day?
- 3Could you walk me through your current process for medication management and how you ensure accuracy, especially during shift changes?
- 4I see that management responds to some online feedback; how do you currently handle family concerns or communication requests to ensure they are addressed promptly?
- 5With the current staffing levels, how do you ensure that residents receive timely assistance when they call for help, particularly during evenings or weekends?
- 6What steps are being taken to improve the dining experience and nutritional variety for residents, as we want to ensure our loved one maintains a healthy appetite?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, caregivers, and administrative staff have gone above and beyond to ensure her well-being, always treating her with kindness and dignity.”
“My dad was there for two years due to falling twice and breaking both hips and other medical issues. As his health deteriorated, that is when I noticed how badly run this place is.”
“Most staff is professional and has empathy for the Patients, Unfortunately very heavily understaffed! 2 maybe 3 Care takers at a time to attend to 30 Patients to a floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing seven complaints about serious issues including nursing staffing levels, care planning, and suspected abuse reporting. The most recurring problems involve care planning and assessment, nursing staffing adequacy, and fire safety compliance. While most past issues show corrections, recent complaints in late 2024 about care planning and abuse reporting indicate ongoing concerns that families should investigate thoroughly before choosing this facility.
Mar 25, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 2, 2024Routine10
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 2, 2024Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 23, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Isabella Geriatric Center INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit mjhs.org
Medicare data downloads
Original nursing home datasets
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