Fort Tryon Center for Rehabilitation and Nursing
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 241 Google reviews
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What this means for your family
While the facility has a strong reputation for physical therapy and some very dedicated individual staff members, the recent trend of reviews indicates significant systemic issues with understaffing and neglect. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hygiene and care, as communication from the administration can be inconsistent.
Google Reviews
Google Reviews
241 reviews on Google“Fort Tryon Center for Rehabilitation and Nursing receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the dedication of specific staff members, while others report severe neglect and systemic understaffing. Families frequently express frustration over poor communication, hygiene issues, and inadequate care for bedbound residents. While some patients report successful rehabilitation, others have removed their loved ones due to concerns regarding basic safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean, modern-looking lobby and common areas
- Some highly dedicated and compassionate individual nurses
- Engaging activities and social events for residents
Concerns
- Severe understaffing leading to long wait times for basic care (mentioned by 14 reviewers)
- Poor hygiene and cleanliness in patient rooms (soiled linens, odors) (mentioned by 9 reviewers)
- Lack of communication and difficulty reaching staff/administration (mentioned by 6 reviewers)
- Inadequate response to dietary needs and poor food quality (mentioned by 5 reviewers)
- Unprofessional or rude behavior from nursing/CNA staff (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so impressed by how modern and clean the lobby and common areas look; what is your daily routine for ensuring the resident rooms and linens stay just as well-maintained?
- 2The therapy programs here have such a great reputation; could you tell us more about how the physical and occupational therapists work with residents to meet their specific goals?
- 3How does the nursing team manage communication with families, especially if we have a quick question or need an update on our loved one's care during a busy shift?
- 4We’d love to hear more about the social calendar—what kind of engaging activities or group events do the residents participate in throughout the week?
- 5Could you walk us through the process for managing medications and how the staff ensures everything is handled accurately and timely?
- 6What is the protocol for responding to medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was very attentive, caring and helpful. However, I believe the nursing staff needs adequate training.”
“The lack of communication and trying to get a hold of someone is terrible. My mom is bedbound. They have her laying in her poop and urine for hours at a time.”
“My mother is 90 years old and a resident at Fort Tryon Rehab and Nursing. Nurse Shadows is a God sent. I live many miles away and cannot visit as often as I would like. However, I feel a sense of comfort when I speak with nurse Shadows.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint leading to a recent deficiency regarding safe living conditions that remains under correction. Fort Tryon Center has recurring issues with fire safety systems, electrical maintenance, and care planning across multiple surveys from 2019-2024. While most deficiencies have been corrected, the pattern shows ongoing challenges with building safety and resident assessment processes that families should discuss during visits.
Dec 18, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 21, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 17, 2022Routine9
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Fort Tryon Center for Rehabilitation and Nursing
for profit
Ownership & Management
Owners
Nakdimen, Shelly
Owner
Webster, Helen
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
241 reviews from families & visitors
Official Website
Visit forttryonrehab.com
Medicare data downloads
Original nursing home datasets
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