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Nursing HomeMedicaid

Casa Promesa

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

308 East 175 Street, West Bronx · Bronx, NY 10457108 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 25 Google reviews

5
4
3
2
1
Casa Promesa Nursing Home in Bronx, NY — Street View
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What this means for your family

This facility appears to be a specialized environment for substance abuse recovery and physical rehabilitation, where many residents report positive personal outcomes. However, families must be extremely cautious regarding basic nursing care and medication management, as multiple reviewers have reported alarming lapses in these areas. We strongly recommend unannounced visits and direct observation of care standards before committing.

Google Reviews

Google Reviews

25 reviews on Google
Casa Promesa presents a stark divide in experiences, with some residents praising the facility for its substance abuse recovery support and physical therapy, while others report severe neglect and unprofessionalism. Critics frequently cite issues with medication management, poor communication, and an environment described as unhygienic or prison-like. Families should be aware that while some find the staff supportive, others have raised serious concerns regarding patient safety and basic care standards.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean3.0Activities8.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Supportive substance abuse recovery environment
  • Active recreation and social activities
  • Responsive administrative and nursing support for some residents

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Allegations of medication mismanagement or withholding (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'21(2)'24(1)'26(2)

Distribution · 28 analyzed

5
11
4
3
3
0
2
0
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that the team remains consistently attentive and professional when interacting with families and residents?
  • 2I noticed some feedback regarding communication challenges; what is the best way for our family to stay updated on our loved one's daily progress and reach staff when we have questions?
  • 3Could you walk us through your current protocols for medication administration and the oversight process to ensure accuracy and consistency?
  • 4With your focus on active recreation and physical therapy, what are some of the most popular social programs or group activities that residents are currently participating in?
  • 5How does your team handle concerns regarding facility cleanliness and maintenance to ensure a comfortable living environment for all 108 residents?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the primary family contact?

Personalized based on this facility's data


Key Review Excerpts

When I arrived, I could not walk and was losing faith that I ever would. The physical therapy team greeted me on my first day and two months later I am leaving with a walker and new found hope.

Rehab patient · 2025★★★★★

El lugar es antihigiénico .no le dan medicinas a las personas. Huele mal y el televisor está toda la noche con volumen alto. Parece una cárcel.

Family member · 2025☆☆☆☆

Casa Promesa help me to be a better person. I get support from every staff from administration, social service and specially nursing.

Long-term resident · 2025★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility42.6%
Worse than Avg
Here
42.6%
US
15.5%
NY
13.8%
Bronx
10.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Bronx
28.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
19.4%
NY
20.2%
Bronx
16.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.1%
Worse than Avg
Here
79.1%
US
93.4%
NY
91.3%
Bronx
88.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.1%
Mixed vs Avgs
Here
16.1%
US
19.5%
NY
13.3%
Bronx
5.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
NY
13.8%
Bronx
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility12.4%
Worse than Avg
Here
12.4%
US
81.8%
NY
77.0%
Bronx
67.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
79.8%
NY
78.8%
Bronx
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.3%
Worse than Avg
Here
9.3%
US
1.6%
NY
1.2%
Bronx
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (7.6)
6 complaint-triggered
$8,281 in fines

Casa Promesa has concerning patterns of families filing complaints, including recent issues with accident prevention, abuse reporting, and care planning. The facility shows recurring problems with medication management, nursing staffing, and safety hazards that repeat across multiple surveys spanning 2022-2025. While all deficiencies show correction dates, the persistent nature of core care issues like staffing and medication safety suggests ongoing challenges that families should carefully evaluate.

May 28, 2025Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 9, 2024Routine
10
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Dec 9, 2024Complaint
1
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Nov 26, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 15, 2023Routine
15
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Minimal · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0001Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Sep 15, 2023Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Federal Penalties

Fine

May 28, 2025

$8,281

Ownership & Operations

Who Operates This Facility

Owner / Operator

Casa Promesa

Organization Type

nonprofit

Ownership & Management

Key personnel

Akhere, BrightOfficer / DirectorCollymore, DavidOfficer / DirectorGatell, VickyOfficer / DirectorIsales, CynthiaOfficer / DirectorQuiles, FrankOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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