Concourse Rehabilitation and Nursing Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 350 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $10,592 in fines
What this means for your family
While the facility is physically impressive and offers effective rehabilitation, the reports of inconsistent care quality between floors are concerning. When touring, specifically ask to see the floor where your loved one will reside and inquire about the staff-to-patient ratio during weekends and evenings.
Google Reviews
Google Reviews
350 reviews on Google“Concourse Rehabilitation and Nursing Center is frequently praised for its recent renovations, cleanliness, and friendly, professional staff. While many families report positive experiences with rehabilitation services and attentive care, there are serious, recurring allegations regarding neglect, poor communication, and inconsistent quality of care on certain floors.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Warm and welcoming front desk and security staff
- Effective physical and occupational therapy programs
- Professional and attentive nursing staff on specific floors
Concerns
- Allegations of neglect and poor patient care leading to serious health decline (mentioned by 4 reviewers)
- Inconsistent care quality between different floors (mentioned by 2 reviewers)
- Poor communication from administration and social workers (mentioned by 2 reviewers)
- Staff attitude and lack of empathy in some departments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 219 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your center, could you explain how you ensure consistent, high-quality care for residents across all floors?
- 2We have read positive feedback about your therapy programs; how do you integrate those services into a resident's daily routine to maintain their physical well-being?
- 3Communication is very important to our family; what is your formal process for keeping families updated on changes in a resident's health status or medication adjustments?
- 4How does your administration team work to ensure that every department maintains a high standard of empathy and patient-centered care?
- 5What specific protocols do you have in place to monitor and manage resident health to prevent the type of rapid decline that some families worry about?
- 6Can you walk us through how your team handles medical emergencies and ensures that family members are notified promptly during an urgent situation?
Personalized based on this facility's data
Key Review Excerpts
“My father in law was neglected by this facility ultimately leading to his death. He had multiple falls, unexplained injuries, severe dehydration. The nursing staff is unprofessional , insensitive & lack empathy and care.”
“I truly appreciate this place my mom has been here for a few weeks now and it's been nothing but respect help it's very clean very organized I mean the staff are amazing you know they are really sweet they are really genuine they really come running when you call.”
“Upon my return, she was put in the 3rd floor and that’s when my review goes downhill! My mom’s food was simply placed on her table to get cold! My mom is completely immobile, therefore, she’s supposed to be fed. She wasn’t! She would often be left soiled and the staff were rude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
9
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of safety hazards and families have filed complaints that triggered inspections, including issues with accident prevention and abuse reporting procedures. The most recurring problems involve building safety violations (blocked exits, electrical systems, construction materials), care planning deficiencies, and infection control issues. While all identified deficiencies show correction dates, the facility continues to struggle with basic safety requirements across multiple surveys from 2019 to 2024.
Apr 12, 2024Routine7
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Apr 12, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 30, 2022Routine5
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 5, 2019Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Apr 12, 2024
$10,592
Ownership & Operations
Who Operates This Facility
Concourse Rehabilitation and Nursing Center INC
for profit
Ownership & Management
Owners
Neiman, Marvin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
350 reviews from families & visitors
Official Website
Visit concourserehab.com
Medicare data downloads
Original nursing home datasets
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