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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 350 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 27%
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 81% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the NY average of 7.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Concourse Rehabilitation and Nursing Center is frequently praised for its recent renovations, cleanliness, and friendly, professional staff. While many families report positive experiences with rehabilitation services and attentive care, there are serious, recurring allegations regarding neglect, poor communication, and inconsistent quality of care on certain floors.
Quality Themes
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Concerns
Rating Trends
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Distribution · 219 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My father in law was neglected by this facility ultimately leading to his death. He had multiple falls, unexplained injuries, severe dehydration. The nursing staff is unprofessional , insensitive & lack empathy and care.”
“I truly appreciate this place my mom has been here for a few weeks now and it's been nothing but respect help it's very clean very organized I mean the staff are amazing you know they are really sweet they are really genuine they really come running when you call.”
“I was there to visit my brother Ronald the last time I saw him he was laying in bed and could not move with your help and rehabilitating him he is sitting up in a wheelchair he can move his left leg he can move his arms and he is talking.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of safety hazards and families have filed complaints that triggered inspections, including issues with accident prevention and abuse reporting procedures. The most recurring problems involve building safety violations (blocked exits, electrical systems, construction materials), care planning deficiencies, and infection control issues. While all identified deficiencies show correction dates, the facility continues to struggle with basic safety requirements across multiple surveys from 2019 to 2024.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Apr 12, 2024
$10,592
Concourse Rehabilitation and Nursing Center INC
for profit
Owners
Neiman, Marvin
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
350 reviews from families & visitors
Official Website
Visit concourserehab.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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