Little Sisters of the Poor of Palatine
Strong Medicare quality ratings; families often praise compassionate, faith-based care. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, faith-based environment and dedicated staff, making it a strong choice for those seeking a community-focused home. While most feedback is glowing, one family member noted a cold experience during the admissions inquiry, so we recommend visiting in person to assess if the communication style aligns with your expectations.
Google Reviews
Google Reviews
47 reviews on Google“Little Sisters of the Poor of Palatine is highly regarded by families and residents for its compassionate, faith-based care and dedicated staff. While the facility receives consistent praise for its cleanliness and warm atmosphere, one reviewer noted a cold experience during the initial inquiry and admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, faith-based care
- Clean and well-maintained facility
- Friendly and dedicated staff
- Strong sense of community and serenity
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your facility’s faith-based mission, how are spiritual activities integrated into the daily routines of residents?
- 2With your strong reputation for a serene environment, how do you balance the quiet atmosphere with opportunities for social engagement and community building?
- 3I noticed your facility maintains a high CMS rating; could you share how your staff turnover or tenure contributes to the consistent care families often praise?
- 4Since you have a smaller capacity of 49 residents, how does this intimate setting influence the way your team handles medical needs and emergency responses compared to larger facilities?
- 5I’ve read many positive comments about the cleanliness and maintenance of the home; what is your process for ensuring the living spaces remain comfortable and well-kept for residents?
- 6With 5 state violations reported in the last year, could you walk me through the steps you’ve taken to address those specific areas and ensure they don't impact the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Amazing place. Care is outstanding. The staff is very friendly and helpful and the Sisters are loving and genuine. I wouldn’t consider another place for elder care.”
“they. truly take care of all there residents here ..my mother stays here she so happy there.”
“Been here six n half years..love my apartment. And everything about being here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Little Sisters of the Poor shows a pattern of building safety and fire protection issues that have persisted across all three surveys from 2023-2024, with recurring problems in smoke detection systems, emergency preparedness, and medication management. While all deficiencies have correction dates from the provider, the repeated fire safety violations across multiple years suggest ongoing maintenance challenges that families should discuss during visits.
Nov 15, 2024Routine8
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 8, 2023Routine4
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 2, 2023Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Little Sisters of the Poor of Palatine
nonprofit
Ownership & Management
Owners
Cantu, Veronica
Owner
Hogarty, Margaret
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit littlesistersofthepoorpalatine.org
Medicare data downloads
Original nursing home datasets
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