Nursing HomeMedicaid

Pearl of Rolling Meadows,the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4225 Kirchoff Road, Rolling Meadows, IL 60008|155 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 125 Google reviews

(847) 397-2400 Directions Website

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What this means for your family

While many families report positive experiences with the therapy department and facility cleanliness, there is a recurring pattern of serious communication failures and neglect. If you choose this facility, we strongly recommend visiting frequently and unannounced to monitor hygiene and ensure your loved one's needs are being met, as responsiveness to phone calls and family concerns appears inconsistent.

Google Reviews

125 reviews on Google

“The Pearl of Rolling Meadows receives polarized feedback, with many families praising the facility for its clean environment, engaging activity programs, and dedicated therapy teams. However, a significant number of critical reviews highlight serious concerns regarding neglect, including reports of unaddressed hygiene issues, poor communication from staff, and difficulty reaching loved ones by phone. Families considering this facility should weigh the positive reports of rehabilitation success against the recurring complaints about staffing responsiveness and basic care standards.”

Quality Themes

Tap a score for details

Strengths

Engaging daily activity programs
Effective physical and occupational therapy
Clean and well-maintained facility
Responsive management team

Concerns

Poor responsiveness to family inquiries and difficulty reaching residents by phone (mentioned by 5 reviewers)
Neglect regarding hygiene, including soiled bedding and lack of assistance with toileting (mentioned by 4 reviewers)
Loss or theft of personal belongings and clothing (mentioned by 2 reviewers)
Poor quality or inappropriate food service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 129 analyzed

106

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that you have a robust activity program, could you walk us through what a typical day looks like for a resident to ensure they stay engaged and active?
2We understand that communication is vital for families; what is the best way for us to reach our loved one directly or get timely updates from the staff?
3What specific protocols do you have in place to ensure residents receive consistent assistance with daily hygiene and toileting needs throughout the day and night?
4We noticed some concerns regarding personal belongings; what systems or labeling processes do you use to ensure residents' clothing and personal items are kept safe and accounted for?
5Could you tell us about your current dining options and how you accommodate individual dietary preferences or needs to ensure residents enjoy their meals?
6With a 3-star staffing rating, how do you manage shift transitions to ensure that medical care and resident supervision remain seamless during those hand-off periods?

Personalized based on this facility's data

Key Review Excerpts

“My 35 year old daughter, with special needs, has been treated with the utmost care. From Sean, the top administrator, to Jess the coordinator, and Sara the medical genius, my girl is coming back from a very dark place.”

Memory care family member · 2023★★★★★

“Patients with c diff, sepsis, demicha, left in soiled diapers & bedding for hours causing sores and bleeding. No help for the disabled like me, made my fractured wrist worse with bones shifting and overlapping now with having to care for myself!!!”

Rehab patient · 2026★☆☆☆☆

“My mom was here for a short time unfortunately prior to her passing. I have significant experience with nursing homes as both my parents required 24x7 care prior to passing. I say that to give credibility to my feedback. After being a very strong advocate for my parents across over 8 different nursing homes, my experience with pearl was by far the best.”

Long-term resident's family · 2023★★★★★

Source: 125 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.90hrs

Registered nurses for medical care

Total Nursing

3.45hrs

84%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

37%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility95.2%

Worse than Avg

Here

95.2%

12.1%

52.5%

Cook

73.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility61.5%

Worse than Avg

Here

61.5%

93.4%

90.0%

Cook

86.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

19.4%

21.1%

Cook

17.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility27.8%

Worse than Avg

Here

27.8%

15.4%

21.8%

Cook

24.0%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

14.4%

14.2%

Cook

8.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.4%

Mixed vs Avgs

Here

12.4%

19.5%

18.3%

Cook

10.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility9.2%

Worse than Avg

Here

9.2%

79.7%

63.1%

Cook

56.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility15.7%

Worse than Avg

Here

15.7%

81.8%

69.0%

Cook

56.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.8%

Worse than Avg

Here

3.8%

1.6%

2.4%

Cook

2.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Near state avg (12.0)

15 complaint-triggered

This facility shows a concerning pattern of recurring safety and care deficiencies, with families filing 15 complaints that triggered inspections. The most frequent problems involve accident prevention and safety hazards, fire safety systems, and medication management issues. While all deficiencies have correction dates, the repetitive nature—particularly safety violations appearing across multiple surveys—suggests ongoing challenges with maintaining consistent standards and protecting residents from harm.

Dec 19, 2025Complaint1 finding

0926Potential for harm · PatternCorrected

Environmental Deficiencies

Have policies on smoking.

Nov 26, 2025Complaint1 finding

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 13, 2025Complaint1 finding

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Mar 27, 2025Routine11 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0930Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 27, 2025Complaint1 finding

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Mar 14, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pearl of Rolling Meadows,the

Organization Type

for profit

Chain Affiliation

Chain Name

Pearl Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 13

Ownership & Management

Owners

Joezee Meadows LLC

Owner · Organization

Kushner Family Idf LLC

Owner · Organization

Reg 2018 Irrevocable Trust U/a/d 1/1/18

Owner · Organization

Halberstam, Benjamin

Owner

Magence, Meyer

Owner

Zeffren, Eitan

Owner

60%

Key personnel

Berg, KathrynW-2 Managing EmployeeSchmidt, MicheleW-2 Managing EmployeeZeffren, EitanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 397-2400

pearlhcm.com

4225 Kirchoff Road

Rolling Meadows, IL 60008

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

125 reviews from families & visitors

Official Website

Visit pearlhcm.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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