Aliya of Palatine
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 28 Google reviews
Watch Aliya of Palatine
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility has shown a marked improvement in staff morale and resident care since the recent change in ownership. While the facility is now highly regarded for its compassionate nursing team, families should still maintain active involvement and ask questions about staffing ratios to ensure their loved one's specific needs are consistently met.
Google Reviews
Google Reviews
28 reviews on Google“Aliya of Palatine has received a significant influx of positive reviews in recent years, with many families and residents praising the compassionate care provided by the nursing and administrative team, particularly the Director of Nursing. However, older reviews from 2021 and earlier highlight serious concerns regarding understaffing, poor communication, and inconsistent care standards. Families should be aware that the facility underwent a change in ownership, which appears to have shifted the facility's reputation toward a more positive trajectory in recent years.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong leadership from the Director of Nursing and Administrator
- Clean and well-maintained facility environment
- Effective and welcoming admission process
Concerns
- Understaffing and high staff turnover (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; what is your preferred method for keeping families updated on their loved one’s daily progress?
- 2With a capacity of 69 residents, how do you ensure consistent communication and responsiveness when families have specific questions or concerns?
- 3I see that staffing is a top priority for your leadership team; what steps are you taking to maintain stable staffing levels to ensure our loved one receives consistent, attentive care?
- 4Since medication management is a key part of daily health, could you walk us through your process for ensuring accuracy and timely administration for residents?
- 5We’ve heard positive things about your dining environment, but we’d love to know more about how you handle dietary preferences and ensure mealtime is an enjoyable social experience?
- 6Given your focus on a clean and well-maintained facility, what protocols are in place to ensure that medical emergencies or urgent health needs are addressed immediately, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My dad resides on the memory care floor, and while he requires a high level of care, the staff handles every situation with incredible patience and kindness.”
“The people here are so nice, when I first came they made me welcome and treated me so well. That continued through my stay and I'm happy to have gotten better and they helped me find a new place to live.”
“My aunt was at the facility and we were extremely concerned because we live in Philadelphia. However, the staff here put us at ease. Very personable and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports leading to 4 deficiencies, including issues with preventing abuse and neglect, accident prevention, and nutrition services. The most recurring problems involve emergency preparedness (appearing across multiple surveys), quality of care and safety, and medication management. While all deficiencies show correction dates, the repeated emergency preparedness violations and family-initiated complaints about safety suggest ongoing operational challenges that warrant careful consideration during your visit.
Jan 6, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 18, 2024Routine4
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 8, 2023Routine7
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2022Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Aliya of Palatine
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 9
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Gb Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Pearl of Rolling Meadows,the
1.8 miNursing Home · Rolling Meadows, IL
Inverness Rehab
2.6 miNursing Home · Inverness, IL
Lutheran Home for the Aged
2.8 miNursing Home · Arlington Hts, IL
New Summit Rehabilitation and Healthcare
3.1 miNursing Home · Arlington Heights, IL
Avantara Long Grove
4.7 miNursing Home · Long Grove, IL
Moorings of Arlington Heights
4.8 miNursing Home · Arlington Hts, IL