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Assisted Living

Charter Senior Living of Fox Hollow

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

190 Fox Hollow Road, Pinehurst, NC 2837485 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.1/5

based on 33 Google reviews

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What this means for your family

This facility is an excellent choice if you are looking for a socially active environment with high-quality dining and a compassionate staff. However, families should verify the current status of facility maintenance and ask specifically about the staffing ratios in the memory care unit during evening and weekend shifts.

Google Reviews

Google Reviews

33 reviews on Google
Families generally praise Fox Hollow for its compassionate, attentive staff and its ability to provide a warm, social environment for seniors. While many reviewers highlight excellent dining and engaging activities, there are significant historical concerns regarding maintenance issues like hot water outages and occasional reports of understaffing in the memory care unit.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities9.0Meds5.0Memory8.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Engaging social activities and programs
  • Nutritious and high-quality dining options
  • Warm and welcoming community atmosphere

Concerns

  • Maintenance issues including hot water outages (mentioned by 2 reviewers)
  • Memory care unit understaffing

Rating Trends

Tap a year to see what changed

234'17(3)'19(7)'22(1)'24(2)'26(1)

Distribution · 30 analyzed

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How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warmth of the community here; how would you describe the typical social atmosphere during meal times?
  • 2The dining options sound lovely; could you tell us more about how the menus are planned to ensure they are both nutritious and varied?
  • 3What kind of daily activities or special programs are currently available to help residents stay engaged with one another?
  • 4How does the care team manage staffing levels during overnight shifts or busy periods to ensure everyone receives attentive care?
  • 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health after hours?
  • 6We want to ensure everything is running smoothly for the residents; how does the facility handle routine maintenance and any unexpected utility repairs?

Personalized based on this facility's data


Key Review Excerpts

The staff has been remarkable in engaging him where he is at in both areas. They personally greet residents and visitors by name.

Family of resident with dementia · 2023★★★★★

The facility is very clean and inviting and residents can participate in a number of engaging activities and programs. The dining room offers a good variety of nutritious meals and the weekly laundry service is great.

Long-term resident's family · 2024★★★★★

I witness how the residents are treated with great care and respect, the wonderful activities available to them, the reliable transportation provided to them, and the delicious choice of meals served to them in the dining room.

Long-term resident's family · 2019★★★★★
Source: 33 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
11deficiencies
Apr 23, 2025Follow-up
Housekeeping and FurnishingsD075

The facility failed to maintain a safe environment by allowing unsecured oxygen cylinders to be stored on the floor in a resident's room. This created a potential hazard as full, unsecured cylinders could fall and pose a risk of explosion.

Resident Care PlanD263

The facility failed to ensure that the resident's physician authorizes personal care services and certifies the care plan by signing and dating it within 15 calendar days of the assessment completion.

Apr 23, 2025Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment free from hazards by storing unsecured oxygen cylinders in a resident's room. Specifically, two oxygen cylinders were found on the floor in front of a storage rack in room 116. Staff indicated that the cylinders were placed on the floor because there was no other available storage space.

Dec 12, 2023Follow-up
Other RequirementsD113

The facility failed to maintain hot water temperatures between 100 and 116 degrees Fahrenheit. Observations revealed 6 of 11 fixtures had water temperatures ranging from 117 to 123.1 degrees F.

Food Preparation and ServiceD287

The facility failed to ensure that hot foods were maintained at 135 degrees Fahrenheit or higher until residents were ready to eat. Observations during breakfast and lunch services showed food being served from dishes placed on top of a warmer rather than being held at the required temperature.

Dec 12, 2023Follow-up
Other RequirementsD 113

The facility failed to maintain hot water temperatures at all resident fixtures between 100 and 116 degrees Fahrenheit. Observations revealed 6 out of 11 fixtures had temperatures ranging from 117 to 123.1 degrees F, specifically including bathroom sinks in rooms 236 and 233.

Nov 12, 2021Follow-up
Resident Care PlanD 263

The facility failed to ensure that residents' physicians certified their care by signing and dating care plans within 15 days of assessment for 4 out of 5 sampled residents. Specifically, for Resident #4, the care plan was undated, partially completed, and lacked the primary care provider's signature.

Nov 12, 2021Follow-up
Resident Care PlanC-0802

The facility failed to ensure that residents' physicians certified their care by signing and dating care plans within 15 days of assessment for 4 out of 5 sampled residents. Specifically, for Resident #4, the care plan was undated, partially incomplete, and lacked the primary care provider's signature and date.

Jun 15, 2017Complaint
Other Staff QualificationsD 139

The facility failed to ensure that a staff member transferred from a sister facility had a current criminal background check performed in accordance with state requirements. A review of the personnel file for Staff C showed the last background check was completed in June 2016, and no new check was conducted upon their transfer on March 21, 2017.

Jun 15, 2017Complaint
Other Staff Qualifications10A NCAC 13F .0407(a)(7)

The facility failed to ensure that one of six sampled staff members had a criminal background check performed upon their transfer from a sister facility. Although a background check had been completed at the previous facility in 2016, no new check was conducted for the transfer.

Medication Aides; Training and Competency Evaluation RequirementsG.S. § 131D-4.5B(b)

The facility failed to perform timely follow-up on medication aide verification for one of two sampled employees. This resulted in a failure to verify the required training and competency status prior to the employee working on the medication cart.

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References & Resources

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