Assisted Living · Pinehurst, NC
190 Fox Hollow Road, Pinehurst, NC 28374
About this listing
Catalog updated Aug 3, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 85 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Charter Senior Living of Fox Hollow highly. Reviewers highlight: compassionate and attentive care staff, engaging social activities and programs. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise Fox Hollow for its compassionate, attentive staff and its ability to provide a warm, social environment for seniors. While many reviewers highlight excellent dining and engaging activities, there are significant historical concerns regarding maintenance issues like hot water outages and occasional reports of understaffing in the memory care unit.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The majority of reviews highlight the staff as being professional, caring, and attentive to residents' needs.
While many praise the transparency of the directors, one reviewer reported significant issues with POA communication and visitation.
Several reviewers describe the facility as clean, inviting, and well-maintained.
Multiple reviewers across several years consistently praise the variety and quality of the meals.
Reviewers frequently mention that residents are actively engaged in various programs and social activities.
One reviewer specifically noted professional administration, but there is limited broad coverage on this theme.
The Bridge to Rediscovery program and general staff engagement in memory care are praised by several families.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 40 analyzed
This facility responds to some reviews.
Key Review Excerpts
“The staff has been remarkable in engaging him where he is at in both areas. They personally greet residents and visitors by name.”
“The facility is very clean and inviting and residents can participate in a number of engaging activities and programs. The dining room offers a good variety of nutritious meals and the weekly laundry service is great.”
“I witness how the residents are treated with great care and respect, the wonderful activities available to them, the reliable transportation provided to them, and the delicious choice of meals served to them in the dining room.”
Source: NC Division of Health Service Regulation
The facility failed to maintain a safe environment free from hazards by storing unsecured oxygen cylinders in a resident's room. Specifically, two oxygen cylinders were found on the floor in front of a storage rack in room 116. Staff indicated that the cylinders were placed on the floor because there was no other available storage space.
The facility failed to maintain a safe environment by allowing unsecured oxygen cylinders to be stored on the floor in a resident's room. This created a potential hazard as full, unsecured cylinders could fall and pose a risk of explosion.
The facility failed to ensure that the resident's physician authorizes personal care services and certifies the care plan by signing and dating it within 15 calendar days of the assessment completion.
The facility failed to maintain hot water temperatures at all resident fixtures between 100 and 116 degrees Fahrenheit. Observations revealed 6 out of 11 fixtures had temperatures ranging from 117 to 123.1 degrees F, specifically including bathroom sinks in rooms 236 and 233.
The facility failed to ensure that hot foods were maintained at 135 degrees Fahrenheit or higher until residents were ready to eat. Observations during breakfast and lunch services showed food being served from dishes placed on top of a warmer rather than being held at the required temperature.
The facility failed to maintain hot water temperatures between 100 and 116 degrees Fahrenheit. Observations revealed 6 of 11 fixtures had water temperatures ranging from 117 to 123.1 degrees F.
The facility failed to ensure that residents' physicians certified their care by signing and dating care plans within 15 days of assessment for 4 out of 5 sampled residents. Specifically, for Resident #4, the care plan was undated, partially completed, and lacked the primary care provider's signature.
The facility failed to ensure that residents' physicians certified their care by signing and dating care plans within 15 days of assessment for 4 out of 5 sampled residents. Specifically, for Resident #4, the care plan was undated, partially incomplete, and lacked the primary care provider's signature and date.
The facility failed to ensure that a staff member transferred from a sister facility had a current criminal background check performed in accordance with state requirements. A review of the personnel file for Staff C showed the last background check was completed in June 2016, and no new check was conducted upon their transfer on March 21, 2017.
The facility failed to ensure that one of six sampled staff members had a criminal background check performed upon their transfer from a sister facility. Although a background check had been completed at the previous facility in 2016, no new check was conducted for the transfer.
The facility failed to perform timely follow-up on medication aide verification for one of two sampled employees. This resulted in a failure to verify the required training and competency status prior to the employee working on the medication cart.
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190 Fox Hollow Road, Pinehurst, NC 28374
Confirm current status with NC Division of Health Service Regulation.
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Google Reviews
43 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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