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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 46 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Zero findings in latest survey
Huntersville Oaks has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about chronic understaffing leading to long response times (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Huntersville Oaks receives highly polarized feedback, with families praising the physical cleanliness and specific rehab staff, while others report severe neglect and systemic understaffing. Critical concerns consistently include long wait times for call bells, poor communication from administration, and inconsistent medication management. Families should be aware that experiences appear to vary significantly between the short-term rehab units and long-term care wings.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The CNA’S & nurses work hard, but there is only one per long hallway. I cannot recommend this facility to anyone.”
“The call bell can ring for as long as 1 1/2 hours with no reply.”
“The only part of the facility that does a good job is rehabilitation. The long term care is terrible.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints about resident rights and privacy concerns, triggering two deficiencies in the most recent survey. The facility shows recurring issues with resident rights, fire safety systems, and building safety exits across multiple surveys. While all violations have been corrected according to provider reports, the pattern of repeat problems in resident rights and safety systems suggests ongoing operational challenges that families should discuss during visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 14, 2025
$9,937
Huntersville Oaks
nonprofit
Atrium Health
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 6
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
46 reviews from families & visitors
Official Website
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