Huntersville Oaks
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
While the facility is physically clean and offers effective rehab services, the recurring reports of severe understaffing and poor administrative communication are significant red flags. If you choose this facility, ensure you have a clear, documented plan for medication management and establish a direct line of communication with a specific nurse or supervisor rather than relying on the main office.
Google Reviews
Google Reviews
45 reviews on Google“Huntersville Oaks receives highly polarized feedback, with families praising the physical cleanliness and specific rehab staff, while others report severe neglect and systemic understaffing. Critical concerns consistently include long wait times for call bells, poor communication from administration, and inconsistent medication management. Families should be aware that experiences appear to vary significantly between the short-term rehab units and long-term care wings.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective short-term rehab therapy
- Some highly dedicated individual nursing staff
- Warm, welcoming atmosphere in common areas
Concerns
- Chronic understaffing leading to long response times (mentioned by 9 reviewers)
- Poor administrative communication and unreturned calls (mentioned by 6 reviewers)
- Delays or errors in medication administration (mentioned by 4 reviewers)
- Inconsistent hygiene and bathing schedules (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about how you maintain that standard for the residents?
- 2With the dedicated nursing staff members we've heard about, how do you ensure that everyone receives timely assistance when they press their call lights?
- 3What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule?
- 4How does the facility manage communication between the administration and families to ensure we are always kept in the loop regarding care updates?
- 5Could you describe what a typical day looks like for residents, particularly regarding meal times and social activities in the common areas?
- 6In the event of a medical emergency after hours, what is the process for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’S & nurses work hard, but there is only one per long hallway. I cannot recommend this facility to anyone.”
“The call bell can ring for as long as 1 1/2 hours with no reply.”
“The only part of the facility that does a good job is rehabilitation. The long term care is terrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident rights and privacy concerns, triggering two deficiencies in the most recent survey. The facility shows recurring issues with resident rights, fire safety systems, and building safety exits across multiple surveys. While all violations have been corrected according to provider reports, the pattern of repeat problems in resident rights and safety systems suggests ongoing operational challenges that families should discuss during visits.
Mar 14, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Mar 14, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 16, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 26, 2022Routine2
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 14, 2025
$9,937
Ownership & Operations
Who Operates This Facility
Huntersville Oaks
nonprofit
Chain Affiliation
Atrium Health
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 6
Ownership & Management
Owners
Haynes, Kenneth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit atriumhealth.org
Medicare data downloads
Original nursing home datasets
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