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Assisted Living

Cadence Huntersville

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

250 Commerce Center Drive, Huntersville, NC 2807896 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.5/5

based on 69 Google reviews

5
4
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1

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What this means for your family

This facility is an excellent choice if you are looking for a vibrant, clean, and highly social environment with a staff that treats residents like family. However, if your loved one has high-acuity needs, you should specifically ask about the consistency of care during staff transitions or changes in management.

Google Reviews

Google Reviews

69 reviews on Google
Cadence Huntersville is highly regarded for its warm, family-like atmosphere and exceptionally caring staff, particularly in the memory care wing. While most families praise the vibrant activities and beautiful dining, one reviewer raised a serious concern regarding a decline in care quality after a resident's move-in.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Engaging and well-planned activities
  • Clean and beautifully decorated environment
  • Welcoming and professional tour experience

Concerns

  • Decline in care quality after move-in

Rating Trends

Tap a year to see what changed

2344.72025(12)5.02026(18)

Distribution · 30 analyzed

5
29
4
0
3
0
2
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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is so wonderful to see how beautifully decorated and clean the community looks; how do you ensure this high standard of cleanliness is maintained every day?
  • 2We noticed how much the management values feedback through their responses to families; how does the leadership team use resident and family input to make improvements?
  • 3The activity calendar looks very engaging; can you tell us more about how you tailor daily events to meet the specific interests of the residents?
  • 4As we look toward the future, how does the care plan evolve to ensure that the level of support remains consistent and high-quality as a resident's needs change?
  • 5With a community of this size, what is your specific protocol for handling medical emergencies or sudden changes in a resident's health after hours?
  • 6How do the staff members build those close, attentive relationships with residents to ensure everyone feels truly welcomed and cared for?

Personalized based on this facility's data


Key Review Excerpts

The care staff are amazing at meeting my mom and her memory care friends where they are at any given moment. They exhibit boundless compassion & patience - keeping the atmosphere light and positive.

Memory care family member · 2025★★★★★

As a career RN, a facility such as this one is very rare and hard to find. It takes the level of personal care to well deserved heights.

Healthcare professional reviewer · 2025★★★★★

I am an octogenarian retired newspaper woman who visited several assisted living facilities and Cadence Huntersville, is by far, most superior.

Prospective resident/Visitor · 2026★★★★★
Source: 69 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

12total
14deficiencies
Mar 18, 2026Follow-up
Housekeeping and FurnishingsC-tag

The facility failed to maintain the environment in an uncluttered and hazard-free manner. Specifically, three oxygen tanks were found stored in a free-standing, unsecured manner without proper stands or storage racks in resident rooms.

Mar 18, 2026Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment by allowing three oxygen tanks to be stored in an unsecured, free-standing manner without proper stands or racks. Additionally, a resident's room was found with two unsecured, full oxygen tanks lacking gauges, and there was no warning sign on the door indicating oxygen use.

Nov 15, 2024Complaint
Health CareD 273

The facility failed to ensure a resident received appropriate medical follow-up for a significant change in status. Specifically, the facility did not ensure a physician was notified when a resident presented with a swollen, red, and hot right hand and arm, which subsequently led to a hospital admission for cellulitis and erysipelas.

Nov 15, 2024Complaint
Health CareC-tag not explicitly provided in text (Regulation

The facility failed to ensure a resident received appropriate medical follow-up for a swollen hand and arm. Specifically, the resident was not seen by a physician despite visible swelling, redness, and heat, and the facility failed to complete required accident/incident reports for the period of the injury.

Jul 22, 2022Complaint
Competency Validation For LHPS TasksD 161

The facility failed to ensure that 4 out of 6 sampled staff members were competency validated for Licensed Health Professional Support (LHPS) tasks. Specifically, personnel records for Staff A, D, and F lacked documentation of required competency validation, and the requested documentation was not provided by the Business Office Manager prior to the survey exit.

Jul 22, 2022Complaint
Competency Validation For LHPS TasksN/A

The facility failed to ensure that 4 out of 6 sampled staff members were competency validated for Licensed Health Professional Support (LHPS) tasks. Personnel records for agency and permanent staff lacked documentation of required competency validations, and the facility failed to maintain a roster or individual records for these validations.

Health CareN/A

The facility failed to assure referral and follow-up to meet the routine and acute health care needs of residents.

May 20, 2022Complaint
Competency Validation For LHPS TasksD 161

The facility failed to ensure that 2 of 4 sampled staff members were competency validated for Licensed Health Professional Support (LHPS) tasks, specifically regarding oxygen administration and monitoring. Records for agency medication aides showed no documentation of competency validation and no facility staff records. Consequently, staff were unaware of resident needs, such as a resident not receiving continuous oxygen following a power outage.

May 20, 2022Complaint
Competency Validation For LHPS TasksD 161

The facility failed to ensure that 2 of 4 sampled staff members were competency validated for Licensed Health Professional Support (LHPS) tasks, specifically oxygen administration and monitoring. One sampled medication aide hired through an agency lacked both a staff record and documentation of competency validation.

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References & Resources

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