Huntersville Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm and professional nursing staff. Still worth an in-person visit.
based on 781 Google reviews

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What this means for your family
Choosing Huntersville Health & Rehabilitation Center means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: warm and professional nursing staff and clean and pleasant-smelling facility. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
781 reviews on Google“Families generally report a warm, homelike environment with a highly praised nursing and therapy staff that provides attentive, personalized care. While many reviewers highlight the cleanliness and welcoming atmosphere, some families have experienced significant issues with communication regarding medication and delays in receiving care.”
Quality Themes
Strengths
- Warm and professional nursing staff
- Clean and pleasant-smelling facility
- Effective and supportive physical therapy
- Welcoming and friendly front desk reception
Concerns
- Delays in medication administration and care response (mentioned by 2 reviewers)
- Inconsistent communication from nursing staff during admission (mentioned by 2 reviewers)
- Small meal portions
Rating Trends
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Since some families have mentioned occasional delays in care response, what is your current process for ensuring residents receive timely assistance when they press their call lights?
- 3With the facility maintaining a 3-star staffing rating, how do you ensure that nursing staff have enough time to manage medications accurately and consistently for each resident?
- 4We understand that dining is a big part of daily life; how do you handle feedback regarding meal portions to ensure residents are getting the nutrition they need?
- 5Given the recent health inspection reports, what specific steps is the facility taking to improve and maintain higher standards of care?
- 6What does a typical day look like for residents in terms of social activities, and how do you encourage participation for those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“Everyone…and I mean EVERYONE took care of my Dad as if he was their Dad!!! He and we had an amazing experience during his rehabilitation. Megan was exceptional and very informative!”
“The introduction meeting we had with our sister and the staff was very constructive as it outlined their plan of action in a comprehensive fashion.”
“First day on his feet after surgeon approved Bill to stand! Therapy staff is awesome ❣️”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 4 deficiencies, with recurring issues in infection control, medical records management, and food service safety appearing across multiple surveys from 2022 to 2024. The facility shows persistent problems with resident assessment and care planning, while most building and safety violations appear to be addressed with correction plans, though some core care issues continue to resurface.
May 7, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 7, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Oct 2, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 10, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 9, 2022Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Huntersville Health & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 15 of 57
Ownership & Management
Owners
Huntersville Holdings I LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Ck 2008 Family Trust
Owner (parent company) · Organization
Drm South LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 LLC
Owner (parent company) · Organization
Leps 2003 Family Trust
Owner (parent company) · Organization
Norman 5571 & Family LLC
Owner (parent company) · Organization
Norman 5571 Family Grantor Trust
Owner (parent company) · Organization
Norman 5571 LLC
Owner (parent company) · Organization
Rl 2008 Family Trust
Owner (parent company) · Organization
Robin 2008 Family Grantor Trust
Owner (parent company) · Organization
Robin 2008 LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Springrock South LLC
Owner (parent company) · Organization
Summer South LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
781 reviews from families & visitors
Official Website
Visit huntersvillehealthrehab.com
Medicare data downloads
Original nursing home datasets
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