Horizon Health & Subacute Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $22,913 in fines
What this means for your family
This facility is an excellent choice for patients specifically needing intensive physical or occupational therapy, as the rehab team is consistently praised. However, families must be vigilant regarding nursing care; you should closely monitor medication schedules and ensure call buttons are being answered promptly, as several reviewers have noted significant lapses in basic nursing attentiveness.
Google Reviews
Google Reviews
178 reviews on Google“Families considering Horizon Health & Subacute Center will find a facility with a highly-regarded rehabilitation and physical therapy department. While many recent reviews praise the cleanliness and the kindness of the therapy team, there are serious, recurring allegations regarding medication errors, delayed response to call buttons, and inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Clean and well-maintained facility
- Welcoming and professional rehabilitation staff
- Compassionate social workers and administration
Concerns
- Medication errors and delays (mentioned by 3 reviewers)
- Slow response to call buttons and bathroom assistance (mentioned by 4 reviewers)
- Inconsistent nursing and CNA attentiveness (mentioned by 5 reviewers)
- Poor food quality and dietary issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
The owner provides personalized responses that address specific details mentioned in the reviews, such as cleanliness, staff friendliness, or specific patient progress. The tone is consistently warm, professional, and appreciative.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those rehab programs to meet each resident's specific goals?
- 2What specific steps is the nursing team taking to ensure medication is administered accurately and on a consistent schedule?
- 3How do you ensure that call buttons are answered promptly, especially during busy shifts or overnight hours?
- 4Could you tell us more about the dining experience and how the dietary team manages individual nutritional needs and food quality?
- 5What is the process for communicating important medical updates or changes in condition to family members?
- 6What kind of daily activities or social outings are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are awesome!! They are very knowledgeable and caring to the residents and their families. I would give them more than 5 stars!”
“The lack of care and compassion from the nursing staff. The inadequacy of the nursing staff is beyond understanding. The passing of medications 2 to 3 hours late, not at all, wrong medications given, wrong dose given...”
“I did my level IIA fieldwork as an OT student here and the rehab department was the best!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering investigations, including reports of abuse and neglect as recently as 2025. Recurring problems span medication management, fire safety systems, and resident care quality standards. While all deficiencies show correction dates, the persistent pattern of similar issues across multiple years—particularly in safety protocols and care delivery—suggests ongoing operational challenges that families should carefully evaluate.
Mar 20, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Feb 27, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 7, 2025Routine26
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 1, 2024
$22,913
Ownership & Operations
Who Operates This Facility
Horizon Health & Subacute Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 29 of 33
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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