Willow Creek Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 398 Google reviews
Watch Willow Creek Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for physical rehabilitation, with many families praising the therapy team's effectiveness. However, you should proactively establish a direct communication line with the administration, as multiple families have struggled to reach social services and management regarding patient updates.
Google Reviews
Google Reviews
398 reviews on Google“Willow Creek Healthcare Center is frequently praised for its exceptional physical therapy and a very welcoming front-desk staff, specifically mentioning receptionist Veronique. However, families should be cautious regarding reports of inconsistent communication from social services and serious allegations regarding cleanliness and medical neglect in certain instances.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Friendly and welcoming reception staff
- Clean and well-maintained environment in many wings
- Compassionate nursing and CNA staff
Concerns
- Difficulty contacting social services and administration (mentioned by 4 reviewers)
- Inconsistent response to call lights/patient needs (mentioned by 3 reviewers)
- Issues with cleanliness and room maintenance (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner attempts to move the conversation offline by providing direct contact numbers and specific administrative names.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how that program works for new residents?
- 2It's great to see how much the management engages with feedback online; how does the administration typically communicate important updates or changes to families?
- 3How do the nursing and CNA teams manage call light responses during the night shifts to ensure everyone's needs are met promptly?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and how much variety is available?
- 5What is the protocol for managing medications, and how do you ensure accuracy and safety during transitions in care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was exceptional, providing him with the consistent, professional support he needed to progress.”
“Veronique, the receptionist, always greets us kindly, and the staff follow suit with such a friendly vibe.”
“My mother was there for two weeks. In that time we never knew what was going on with mom! If it wasn’t for the RN at Kingston bay we would not have known anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against Willow Creek Healthcare Center, with recurring concerns in family communication, pressure ulcer care, and medication management persisting across multiple years. The facility has 88 deficiencies spanning 2019-2025, with repeated violations in notifying families of resident injuries or health changes appearing in complaint investigations from 2023-2026. While all cited issues show correction dates, the pattern of similar problems reoccurring suggests ongoing care challenges that warrant careful family consideration before placement.
Jan 5, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 7, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 4, 2025Routine18
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 26, 2024Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Jan 5, 2026
$15,935
Fine
Sep 24, 2025
$9,110
Payment Denial
May 7, 2025
6-day denial
Ownership & Operations
Who Operates This Facility
Willow Creek Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 118 of 260
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
398 reviews from families & visitors
Official Website
Visit willowcreekhcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Horizon Health & Subacute Center
< 1 miNursing Home · Fresno, CA
Magnolia Crossing
1.3 miAssisted Living · Clovis, CA
Fresno Senior Living
1.5 miAssisted Living · Fresno, CA
The Windham
2.1 miAssisted Living · Fresno, CA
Westmont of Fresno
2.1 miAssisted Living · Fresno, CA
North Point Healthcare & Wellness Centre Lp
3.1 miNursing Home · Fresno, CA