Sierra Villa Rest Home
Limited public data on Sierra Villa Rest Home. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 5 Google reviews
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What this means for your family
The facility offers a very caring and respectful environment with staff that go above and beyond for residents. However, you should prepare for potential communication hurdles, as recent feedback indicates difficulty reaching the facility by phone during business hours.
Google Reviews
Google Reviews
5 reviews on Google“Families can expect a welcoming environment with a highly cooperative administration and staff that prioritize resident mental health. However, there are significant concerns regarding communication, specifically regarding unanswered phone calls and a lack of voicemail during visiting hours.”
Quality Themes
Strengths
- Cooperative and helpful administration
- Welcoming and respectful environment
- Staff going out of their way for residents
- Supportive of veterans' VA benefits
Concerns
- Difficulty reaching the facility by phone
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how helpful and cooperative the administration is; how would you describe the relationship between the office staff and the residents' families?
- 2Since we know the staff goes out of their way for residents, what are some specific ways the team helps residents feel at home during their daily routines?
- 3We want to make sure we stay in the loop, so what is the best way for us to reach you or get updates on our loved one if we can't get through via phone?
- 4Could you tell us more about how the facility supports veterans and manages the process for VA benefits?
- 5What is the protocol for handling medical emergencies or unexpected health changes during the night?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Very good facility. I have seen the staff going out of the way to help their residents. Very cooperative staff and especially the administration.”
“New owners have brought new life to this place. I expect to see and hear more positive news from our clients as we refer them, and they also work closely with vets to help them get VA benefits.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 25, 2025OtherClean
The Annual Inspection identified two deficiencies: one related to facility maintenance and physical hazards (CCR 87303(a)), and another concerning the lack of an Emergency Disaster Plan (HSC 1569.695(a)). Both deficiencies are classified as Type B, meaning they are non-compliance issues that could become risks if not corrected.
Apr 24, 2025InspectionClean
The inspection revealed three deficiencies, all classified as Type B. These issues relate to maintenance and operation, specifically concerning room lighting, plumbing fixture maintenance, and proper waste disposal in resident bathrooms. All deficiencies require corrective action by May 1, 2025.
Jan 6, 2025ComplaintClean
This report details a complaint investigation conducted on 01/06/2025 regarding allegations of staff failing to provide access to resident records and financial abuse. The department found insufficient evidence to prove or disprove the allegations, resulting in the determination that the complaints are unsubstantiated.
Sep 21, 2024ComplaintClean
This report details a complaint investigation conducted on 09/20/24 regarding the allegation that the facility placed a resident on hospice without authorization. The investigation found insufficient evidence to prove or disprove the allegation, resulting in the finding that the allegations are UNSUBSTANTIATED. No deficiencies were issued during this complaint visit.
Jul 8, 2024OtherClean
The inspection revealed two critical deficiencies. First, the facility failed to maintain a comfortable temperature for residents, and second, full bed rails were observed on a resident who was not on hospice care. Immediate corrective action is required for both temperature control and bed rail compliance.
May 17, 2024InspectionClean
The Annual inspection was conducted on 05/17/2024. The facility was generally observed to be well-maintained regarding food storage, medication security, and general cleanliness. However, one Type B deficiency was cited related to maintenance issues, specifically broken furniture and a malfunctioning closet door, which poses a potential safety risk.
Feb 1, 2024ComplaintClean
This report details a Complaint Investigation conducted on 02/01/2024, stemming from an initial complaint received on 09/08/2023. All three allegations cited (staff supervision failure, accepting incompatible residents under 60, and inability to meet resident needs) were found to be Unsubstantiated based on the evidence reviewed.
Ownership & Operations
Who Operates This Facility
Therapeutic Residential Services, INC.
SUNDARI SUSAN KENDAKUR
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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