Hope Human Services LLC

Failure to ensure staff follow mandatory reporting procedures.

Deficiencies were corrected regarding staff training on policies and procedures for reporting and protecting clients from abuse, neglect, financial exploitation, or abandonment.

Provider applied frosting material to a client's sliding glass patio door without their consent, creating an unnecessary restriction on their environment.

Hot water temperatures in a client's home measured above the 120 degree Fahrenheit regulatory limit.

Provider failed to follow a chest-pain protocol and failed to accurately track/document sodium intake for a client with specific medical orders.

Provider failed to ensure a safe and healthy environment for 2 out of 2 clients. Incident reports showed multiple threats, property damage, and police intervention between May 2023 and January 2024 regarding a roommate conflict involving weapons.

Provider failed to ensure client received medications prescribed by a licensed provider and labeled by a pharmacy, including the administration of hydrogen peroxide in a nebulizer.

Historical medication information was found in a house binder; substances not qualifying as food, vitamins, or minerals were present in the house.

Issues regarding the classification of smoothie ingredients and presence of hydrogen peroxide.

Provider failed to obtain order from medical provider to allow the alteration (mixing into smoothies) of medications.

Improper storage/classification of prescribed food items.

Medications were not stored securely, were not kept separate from food, and were not labeled by a licensed pharmacy.

Provider failed to follow own policies for medication assistance and storage, resulting in the administration of unverified/unlabeled drugs.

Resident #1 was removed from the findings following an Informal Dispute Resolution (IDR) process.