Hope Human Services LLC
Families consistently rate this highly — reviewers highlight friendly and professional administrative staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
While the facility has been praised in the past for its supportive environment and professional staff, recent reviews indicate a decline in communication and management accountability. Families should specifically inquire about how the facility coordinates transportation and handles grievances to ensure these operational gaps do not impact their loved one.
Google Reviews
Google Reviews
28 reviews on Google“Hope Human Services LLC receives highly polarized feedback, with many users providing five-star ratings without comments, while critical reviews highlight significant operational failures. Families should be aware of specific complaints regarding poor communication between facilities and a lack of management accountability.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional administrative staff
- Clean and well-maintained office environment
- Helpful resource for individuals in housing crisis
Concerns
- Lack of communication between facilities regarding transportation (mentioned by 2 reviewers)
- Management accountability and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does your team coordinate transportation schedules to ensure residents get to their appointments reliably?
- 2What is the best way for family members to stay in the loop regarding their loved one's care, and who is the primary point of contact for administrative updates?
- 3Could you walk me through how your staff handles communication between different facilities to ensure a seamless experience for residents?
- 4What kind of daily activities or community engagement opportunities are available for residents to enjoy together?
- 5How does your management team handle feedback or concerns from families to ensure that any issues are addressed promptly?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“Frendly . Very organized and professional. From the receptionist to the HR... Sandra. I would recommend everyone.”
“This place was a blessing for my kids and I when we were homeless if I ever won the lottery I would donate 5 million to them if the top”
“There is zero communication between the houses about transportation. And no accountability from management just empty apologies.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 25, 2025Investigation
Follow-up inspection conducted on 04/25/2025 found no deficiencies. This letter also references Compliance Determination 38091 (Completion Date 03/07/2024).; Citation date is 6/15/2023. POC submitted on 6/26/2023 and amended on 8/3/2023.
Deficiencies were corrected regarding staff training on policies and procedures for reporting and protecting clients from abuse, neglect, financial exploitation, or abandonment.
Failure to ensure staff follow mandatory reporting procedures.
Apr 25, 2024Inspection
There is also a separate follow-up letter dated July 2025 indicating that these specific deficiencies were corrected.
Provider applied frosting material to a client's sliding glass patio door without their consent, creating an unnecessary restriction on their environment.
Provider failed to follow a chest-pain protocol and failed to accurately track/document sodium intake for a client with specific medical orders.
Hot water temperatures in a client's home measured above the 120 degree Fahrenheit regulatory limit.
Feb 8, 2024Investigation
Includes follow-up information regarding a later inspection on 04/22/2024 that found no deficiencies and cited compliance with WAC 388-101D-0170-2-a.
Provider failed to ensure a safe and healthy environment for 2 out of 2 clients. Incident reports showed multiple threats, property damage, and police intervention between May 2023 and January 2024 regarding a roommate conflict involving weapons.
Jan 25, 2024DisputeCleanReport
This document is an Informal Dispute Resolution (IDR) result letter. It confirms the Department's decision not to make changes to the Statement of Deficiencies (SOD) report dated November 6, 2023.
Jan 18, 2024DisputeCleanReport
This document is an Informal Dispute Resolution (IDR) results letter regarding a Statement of Deficiencies (SOD) report dated November 6, 2023. The IDR process resulted in no changes to the SOD report.
Nov 6, 2023Investigation
A follow-up inspection on 05/30/2024 (Compliance Determination 42122) confirmed all deficiencies listed in the 2023 report were corrected.; Facility indicated an intent to submit an IDR (Informal Dispute Resolution) for all citations.
Provider failed to follow own policies for medication assistance and storage, resulting in the administration of unverified/unlabeled drugs.
Historical medication information was found in a house binder; substances not qualifying as food, vitamins, or minerals were present in the house.
Provider failed to obtain order from medical provider to allow the alteration (mixing into smoothies) of medications.
Issues regarding the classification of smoothie ingredients and presence of hydrogen peroxide.
Provider failed to ensure client received medications prescribed by a licensed provider and labeled by a pharmacy, including the administration of hydrogen peroxide in a nebulizer.
Medications were not stored securely, were not kept separate from food, and were not labeled by a licensed pharmacy.
Improper storage/classification of prescribed food items.
Aug 1, 2023Dispute
This letter confirms the outcome of an Informal Dispute Resolution (IDR) held on July 25, 2023, regarding a Statement of Deficiencies dated May 31, 2023.
Resident #1 was removed from the findings following an Informal Dispute Resolution (IDR) process.
Jul 5, 2023Dispute
This document is an IDR (Informal Dispute Resolution) scheduling letter for a Statement of Deficiencies dated May 31, 2023.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit hopehumanservices.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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