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Nursing HomeMedicaid Top Rated

Tacoma Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

2102 South 96th Street, South End · Tacoma, WA 98444150 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 159 Google reviews

5
4
3
2
1
Tacoma Nursing and Rehabilitation Center Nursing Home in Tacoma, WA — Street View
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What this means for your family

This facility is highly regarded for its rehabilitation therapy and dedicated nursing staff, making it a strong candidate for post-acute recovery. However, families should be aware of reported inconsistencies in night-shift responsiveness and food quality. We recommend conducting a tour during off-hours to observe staffing levels firsthand and asking about their specific protocols for medication administration and call-light response.

Google Reviews

Google Reviews

159 reviews on Google
Tacoma Nursing and Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive nursing staff and effective rehabilitation services. However, significant concerns persist regarding inconsistent care quality, particularly during night shifts, as well as reports of poor food quality and slow response times for call lights. While the facility is often described as clean and well-managed by some, others report serious lapses in patient monitoring and communication.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean8.0Activities7.0Meds3.0Memory5.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation and physical therapy
  • Supportive and helpful social services department
  • Clean and well-maintained environment

Concerns

  • Slow or unresponsive call light system, especially at night (mentioned by 5 reviewers)
  • Poor food quality, cold meals, and lack of dietary variety (mentioned by 6 reviewers)
  • Inconsistent staffing levels and perceived lack of urgency (mentioned by 4 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'21(9)'23(18)'25(37)'26(15)

Distribution · 133 analyzed

5
85
4
23
3
4
2
2
1
19

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the day-to-day experience for residents?
  • 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during the overnight hours?
  • 3We understand that nutrition is vital; could you walk us through how you manage meal quality and ensure that food arrives at the proper temperature?
  • 4Given the importance of medication safety, what specific double-check systems do you have in place to ensure accuracy during the administration process?
  • 5How does your rehabilitation team coordinate with the nursing staff to ensure a resident's progress in therapy is reflected in their daily care plan?
  • 6Can you share how the social services team helps residents stay engaged and connected with their families beyond their scheduled therapy sessions?

Personalized based on this facility's data


Key Review Excerpts

The Nurses listen, address concerns, and communicate with the Doctors and Mental Health Services. The Social Services Department goes above and beyond to ensure that the resident's current and future needs are addressed.

Family member · 2025★★★★★

Call button response time is up to 45 min even at night when most people arent also needing help! Ive been here 2 months & been given the wrong medications/someone elses meds THREE TIMES!!

Rehab patient · 2025☆☆☆☆

I was sent to TNR for a severe wound in my back due to flesh eating bacteria. I spent about 80 days there while receiving IV’s and wound care. TNR has the best, caring, friendly employees that I could have ever asked for.

Rehab patient · 2025★★★★★
Source: 159 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
5.01hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility46.6%
Worse than Avg
Here
46.6%
US
12.1%
WA
17.2%
Pierce
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
WA
18.8%
Pierce
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.5%
WA
15.2%
Pierce
16.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
WA
95.9%
Pierce
94.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Mixed vs Avgs
Here
13.4%
US
19.5%
WA
12.2%
Pierce
13.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.2%
Mixed vs Avgs
Here
95.2%
US
95.5%
WA
93.8%
Pierce
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
WA
87.8%
Pierce
84.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.8%
WA
82.0%
Pierce
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
WA
1.3%
Pierce
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
1penalties
Well below state avg (17.1)
5 complaint-triggered
$36,446 in fines
Clean record — no deficiencies

Families have filed complaints regarding abuse and neglect protection that have recurred multiple times, with the most recent incident in June 2024. The facility shows persistent issues with fire safety systems, medication management, and care planning across multiple surveys, though all deficiencies have reportedly been corrected. Recurring problems with sprinkler systems and fire safety equipment suggest ongoing building maintenance challenges that families should inquire about during visits.

Apr 24, 2025Routine
2
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 20, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 28, 2024Routine
17
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Mar 6, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 3, 2023Routine
27
0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · Widespread

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Mar 6, 2024

$36,446

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tacoma Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

S&r Weiss Revocable Trust Uad December 23, 1993

Owner · Organization

Weiss, Jonah

Owner

Weiss, Rebecca

Owner

Weiss, Rebecca

Owner (parent company)

50%

Weiss, Steven

Owner (parent company)

50%

Key personnel

Weiss, JonahManaging Control - Governing BodyWeiss, RebeccaManaging Control - Governing BodyWeiss, StevenManaging Control - Governing BodyHighland Wellnesscare LLCManagerS&r Weiss Revocable Trust Uad December 23, 1993Manager
Source: Medicare provider data

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References & Resources

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