The Cottages at University Place
Families consistently rate this highly — reviewers highlight beautiful, accessible outdoor courtyards. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
While the facility has a history of strong leadership and a pleasant physical environment, the recent surge in negative reports regarding staffing levels and medical neglect is concerning. If you are considering this facility, you must conduct an unannounced visit and specifically ask for current staff-to-resident ratios and a clear explanation of how they handle medical emergencies and medication administration.
Google Reviews
Google Reviews
31 reviews on Google“The Cottages at University Place has historically been praised for its compassionate leadership and home-like atmosphere, particularly for memory care residents. However, recent reviews from 2024 and 2025 indicate a significant decline in quality, with multiple families reporting concerns regarding understaffing, poor communication, and neglect of basic medical and hygiene needs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, accessible outdoor courtyards
- Small, intimate, and home-like setting
- Historically strong and compassionate leadership
- Convenient location
Concerns
- Understaffing leading to neglect and poor care (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Inconsistent medical care and medication management (mentioned by 3 reviewers)
- Sanitation issues including strong odors and room readiness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful outdoor courtyards here, what kind of daily activities or social programs do you host outside to help residents enjoy that space?
- 2I noticed that management is active in responding to feedback online; how do you typically keep families updated and involved in their loved one's daily care?
- 3Could you walk me through your current process for medication management to ensure that residents receive the right doses at the right times?
- 4With a smaller, intimate community of 60 residents, how do you ensure that staff members are consistently available to provide timely assistance throughout the day and night?
- 5What are your specific protocols for maintaining room cleanliness and addressing any immediate sanitation concerns that might arise?
- 6How does your team handle communication when there is a change in a resident's health status, and what is the typical response time for family inquiries?
Personalized based on this facility's data
Key Review Excerpts
“My Dad lost 20 lbs in 4 months. Actually hired an outside agency for up to 6 hours a day to ensure he was eating. There is not enough Staff to assist the amount of residents.”
“From high staff turnover and poor staff training, the quality of care at the Cottages UP has declined precipitously in recent months. We pulled our mother out of here because of concerns for her personal safety.”
“The courtyard is beautiful in nice weather, and the layout allows for autonomy that is often lost in memory care.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Nov 24, 2025FireCleanReport
The document states that all violations noted during previous related inspection(s) have been corrected.
Jul 9, 2024Inspection
This document is a cover letter confirming that deficiencies previously identified under Compliance Determination 41130 (WAC 388-112A-0710 and 388-112A-0720-2-a) have been corrected as of 07/09/2024.
Deficiency corrected
Deficiency corrected
Dec 22, 2022Investigation
A follow-up inspection on 2023-07-24 (Compliance Determination 24191) found no deficiencies and that the issues related to WAC 388-78A-2990-5, 2990-5-a, and 2990-5-b were corrected.
Facility failed to maintain maximum temperatures in resident sleeping rooms as required; 3 of 4 rooms sampled were not maintained within the specified range, failing to maintain temperatures above 68 degrees Fahrenheit.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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