Assisted Living

The Cottages at University Place

Name: Public quality & inspection record for The Cottages at University Place
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention beautiful, accessible outdoor courtyards. Schedule a visit to confirm the fit.

5417 64th St W, University Place, WA 98467|Reported capacity: 60|Licensed & active

Source: WA DSHS — view official record

Google rating

4.2/5

based on 33 Google reviews

(253) 301-3817 Directions Website

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What this means for your family

Public Google reviewers rate The Cottages at University Place highly. Reviewers highlight: beautiful, accessible outdoor courtyards, small, intimate, and home-like setting. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

35 public Google reviews available

The Cottages at University Place has historically been praised for its compassionate leadership and home-like atmosphere, particularly for memory care residents. However, recent reviews from 2024 and 2025 indicate a significant decline in quality, with multiple families reporting concerns regarding understaffing, poor communication, and neglect of basic medical and hygiene needs.

Quality Themes

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Strengths

Beautiful, accessible outdoor courtyards
Small, intimate, and home-like setting
Historically strong and compassionate leadership
Convenient location

Concerns

Understaffing leading to neglect and poor care (mentioned by 4 reviewers)
Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
Inconsistent medical care and medication management (mentioned by 3 reviewers)
Sanitation issues including strong odors and room readiness (mentioned by 2 reviewers)

Rating Trends

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Distribution · 35 analyzed

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the beautiful outdoor courtyards here, what kind of daily activities or social programs do you host outside to help residents enjoy that space?
2I noticed that management is active in responding to feedback online; how do you typically keep families updated and involved in their loved one's daily care?
3Could you walk me through your current process for medication management to ensure that residents receive the right doses at the right times?
4With a smaller, intimate community of 60 residents, how do you ensure that staff members are consistently available to provide timely assistance throughout the day and night?
5What are your specific protocols for maintaining room cleanliness and addressing any immediate sanitation concerns that might arise?
6How does your team handle communication when there is a change in a resident's health status, and what is the typical response time for family inquiries?

Personalized based on this facility's data

Key Review Excerpts

“My Dad lost 20 lbs in 4 months. Actually hired an outside agency for up to 6 hours a day to ensure he was eating. There is not enough Staff to assist the amount of residents.”

Memory care family member · 2025★☆☆☆☆

“From high staff turnover and poor staff training, the quality of care at the Cottages UP has declined precipitously in recent months. We pulled our mother out of here because of concerns for her personal safety.”

Memory care family member · 2024★☆☆☆☆

“The courtyard is beautiful in nice weather, and the layout allows for autonomy that is often lost in memory care.”

Visitor · 2026★★★★★

Source: 35 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total

5deficiencies

Nov 25, 2025Inspection2 deficiencies reported

View official report

The Department completed a full assisted living facility inspection. Both deficiencies were corrected onsite. A plan of correction was not required. The facility may request Informal Dispute Resolution within 10 working days of receiving the letter.

Maintenance and housekeepingWAC 388-78A-3090Corrected Nov 25, 2025

The commercial washer was observed dripping.

Storage spaceWAC 388-78A-3060Corrected Nov 25, 2025

Two A-Cottage bathroom cupboards were left open and unlocked with shampoo and razors inside.

Nov 24, 2025FireNo deficiencies reported

None

View official report

The document states that all violations noted during previous related inspection(s) have been corrected.

Jul 9, 2024Inspection2 deficiencies reported

View official report

This document is a cover letter confirming that deficiencies previously identified under Compliance Determination 41130 (WAC 388-112A-0710 and 388-112A-0720-2-a) have been corrected as of 07/09/2024.

What is CPR/first-aid training?WAC 388-112A-0710

Deficiency corrected

What are the CPR and first-aid training requirements?WAC 388-112A-0720-2-a

Deficiency corrected

Dec 22, 2022Investigation1 deficiency reported

View official report

A follow-up inspection on 2023-07-24 (Compliance Determination 24191) found no deficiencies and that the issues related to WAC 388-78A-2990-5, 2990-5-a, and 2990-5-b were corrected.

Heating-cooling TemperatureWAC 388-78A-2990Corrected Jan 11, 2023

Facility failed to maintain maximum temperatures in resident sleeping rooms as required; 3 of 4 rooms sampled were not maintained within the specified range, failing to maintain temperatures above 68 degrees Fahrenheit.

Contact

Get in Touch

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(253) 301-3817

carepartnersliving.com

5417 64th St W

University Place, WA 98467

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

33 reviews from families & visitors

Official Website

Visit carepartnersliving.com

WA DSHS — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.